3 of 3 Permanent Knowledge Management Jobs in Yorkshire

office/on-site days/week. We have an exciting opportunity for a Manager of Asset Information & Insights to join the Strategic Asset Management & Innovation Team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers. Could this … across business functions is trusted and decision-ready. The role is also intended to ensure that the information used to support strategic planning, asset management objectives and regulatory requirements is trusted, assured and compliant. Working across Operations, Engineering, IT/Digital, Planning and the wider Asset Management function ...

manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. Act as a key point … globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours ...

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery, and decommissioning ...