2 of 2 Permanent Knowledge Management Jobs in Yorkshire

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organization, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services … The primary responsibility is to ensure service availability, supportability, and quality for customers. The SMRE will be accountable and responsible for: Operation: Federated Problem Management, including trend analysis, resource allocation, and root cause evaluation. Strategy: Developing new business opportunities aligned with customer needs and supporting business and service development. … Design: Consulting on service management and business process design, monitoring service availability, and conducting operational risk assessments. Service Level Management: Negotiating service levels, defining KPIs, and monitoring performance for trends and improvements. Service Continuity Management: Managing disaster recovery plans, conducting business continuity tests, and ensuring compliance. Compliance More ❯

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯