Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT More ❯
user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according … years of experience in an IT support organization. Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OSX based operating systems, as well as computer imaging and onsite and warranty for end user equipment Experience with researching complex issues with end user software and hardware More ❯
