11 of 11 Permanent Problem Management Jobs in Yorkshire

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends More ❯

clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the … appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. … Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

of learning which results in a team who are committed to continually increase their capability and depth of knowledge. 3rd line support for enterprise applications and integrations, including incident management: quickly identifying, diagnosing, and resolving application-related incidents to minimise downtime and impact on colleagues; leading problem management and root cause analysis to implement preventative measures and … drive service improvement; ensuring effective event management with appropriate alerting, monitoring, and planned responses. Positively engaging in execution and continuous improvement of departmental processes. Taking part in researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy. Staying informed on new technologies which may benefit both Application More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

into practice. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

into practice. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯