1 to 25 of 39 Permanent Problem Management Jobs in Yorkshire

team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity, and confidentiality of IT Services that underpin customer and colleagues' experience of the HSBC brands. It … is a multi-functional team comprising Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery, and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head … of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as escalation More ❯

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services to … service availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

the job The postholder will be a highly skilled, knowledgeable and experienced member of the DIT, a lead specialist in their area, able to problem-solve complex EUC issues, develop, deliver and continually improve EUC services, identifying and implementing the most effective solution at all times. They assist in … standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need … for re-prioritisation, whilst also planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To More ❯

of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices … owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements … Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

as an Application Support Developer ! You'll join a forward-thinking, supportive, and driven team, carrying out second-line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team is a key contributor to IT Service and is responsible for technical escalations within Evri. … Assist with the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and 'shift left' activities within the L2 support team to continually improve our support quality More ❯

technologies such as storage, networks, or Firewalls. Technical Leadership: Serve as a go-to technical escalation point for internal teams, showcasing your expertise and problem-solving abilities. Collaborative Problem-Solving: Work closely with Service Managers and Service Desk Managers to tackle escalated issues, ensuring swift and effective resolutions. … Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish's portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching and mentoring other team … routing, Firewall, and VPN would be an advantage. Awareness of automation tooling such as Terraform and Bicep would be beneficial. Knowledge of network security management, both on-premises and cloud-based. Demonstrated experience in resolving complex technical issues and incidents, with a clear, evidence-based approach to problem More ❯

as an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. … with the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

storage migrations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … skills Preferred Qualifications/Skills Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM Understanding the product in detail including but not limited to More ❯

storage migrations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … skills Preferred Qualifications/Skills Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM Understanding the product in detail including but not limited to More ❯

Role: IBM Z Storage Manager Location: Sheffield, UK( Hybrid) Job Type: Contract Job Description: Role Specific Expertise and Experience : IBM zSeries Storage Management skills Strong Technical Project management skills Experience of working in a large enterprise of client's scale and complexity General Knowledge & Experience: Personal Experience zSeries … Storage Management/Engineering background preferred and/or experience to equivalent level Working and partnering with vendors (e.g. IBM, DELL, Broadcom) Supporting and/or leading technical management of large infrastructure deployment projects Experience supporting large-scale enterprise IT environment and the embedded controls within change, incident … and problem management processes Experience working with Agile working practices and tooling Experience and awareness of security, audit, risk and compliance within enterprise IT environment Personal Skills Ability to work under pressure to deadlines Strong work ethic Collaborating with others and building a network Strong interpersonal skills Ability More ❯

Role: IBM Z Storage Manager Location: Sheffield, UK( Hybrid) Job Type: Contract Job Description: Role Specific Expertise and Experience : IBM zSeries Storage Management skills Strong Technical Project management skills Experience of working in a large enterprise of client's scale and complexity General Knowledge & Experience: Personal Experience zSeries … Storage Management/Engineering background preferred and/or experience to equivalent level Working and partnering with vendors (e.g. IBM, DELL, Broadcom) Supporting and/or leading technical management of large infrastructure deployment projects Experience supporting large-scale enterprise IT environment and the embedded controls within change, incident … and problem management processes Experience working with Agile working practices and tooling Experience and awareness of security, audit, risk and compliance within enterprise IT environment Personal Skills Ability to work under pressure to deadlines Strong work ethic Collaborating with others and building a network Strong interpersonal skills Ability More ❯

migrations Experience: Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … projects, as applicable. Technical Skills: Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … Qualifications/Skills Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc. Git Agile Non-RHEL Unix flavors (Solaris/AIX/SLES) Understanding the More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … applicable. Technical Skills: Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile Non-RHEL Unix flavors (Solaris/AIX/SLES More ❯