Business Analyst - Customer Experience
- Hiring Organisation
- Yorkshire Water
- Location
- Bradford, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
Where you fit in: As our Business Analyst Customer Experience you will: Lead business analysis activities across multiple projects, producing clear and actionable requirements for IT solutions, including bespoke software, third-party products, and cloud-based services. Translate business needs into detailed specifications such as UI designs, data models … process changes, and interface designs. Apply best practice requirements engineering techniques, including elicitation, analysis, validation, documentation, and traceability. Use a range of elicitation methods such as interviews, workshops, and surveys to capture accurate requirements. Develop AS-IS and TO-BE process models, perform gap analysis, and support transition ...