4 of 4 DemandTrendPermanent SIAM Jobs in Yorkshire

skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. Comfortable leading senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third … suppliers, and aligned with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the … suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools (e.g. More ❯

Excellent communication skills, with the ability to convey technical information in a clear, meaningfulway to both technical and non-technical audiences. Experience with, or knowledge of, the SIAM (Service Integration and Management) methodology is preferred but not essential. Flexibility to provide out-of-hours on-call support and on-site presence during critical business events may be required. MEASURES OF More ❯

JOB PURPOSE As the Change & Release Manager you are responsible for the governance, execution, and continuous improvement of Change and Release Management processes within a Service Integration and Management (SIAM) framework. Your role is to ensure that changes and releases are delivered in a controlled, standardised, and auditable manner, minimising risk and disruption to live services. By driving process adherence … Change and Release Management. Maintain strong relationships with service owners, delivery teams, and supplier representatives to ensure alignment and transparency. PERSONAL PROFILE Proven experience in Change and Release Management within a SIAM or multi-supplier environment. Strong understanding of ITIL principles and their application in complex service ecosystems. Experience in leading governance forums and managing cross-functional stakeholders. Proficiency in More ❯