11 of 11 Permanent SLA Jobs in Yorkshire

technical support in relation to escalated and/or ongoing service incidents and continued knowledge development.* Manage system jobs and schedules, whilst working to SLA’s .* Support change management activities.* Adherence to all documented policies and procedures in the support of service and service availability.* To provide amendments ...

CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance and compliance activities. Manage suppliers and ensure SLA performance. Support IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. ...

with Windows Service, Active Directory, Group Policy, DNS and DHCP. Experience supporting MacOS. Experience with a PSA tool for ticket management, time logging, and SLA tracking. Nice to have: Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent). Exposure to Azure Infrastructure - VMs, networking, backup, Entra ...

providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/ ...

communicating via the phone, chat, or email. Responsibilities: Manage your own diary Manage tickets assigned to you Report to the Team Leader Monitor own SLA Liaise with customers Take inbound calls for support Assign tickets raised for support via email Log tickets onto the helpdesk system and take detailed notes ...

Proven experience implementing ITSM in a mid-to-large enterprise environment Strong experience with ITSM migrations Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

information on our systems including Nucleus and Cortex. Ensure that new network repairers are set up and maintained correctly. Update systems on postcode changes, SLA additions/removals, repairers on and off hold. Administer full removal procedure of repairers leaving the network. Distribution of repairer communication and documents via mailshots ...

these warm outreach calls. This hybrid role will involve; Managing all incoming leads and booking demonstrations Respond to all queries in line with agreed SLA's Acting as the 1st point of contact for all enquiries Keep all CRM records updated and accurate Provide a positive customer experience This ...

Responsibilities Lead and manage two operational teams, driving performance, accountability, and professional development. Oversee the end-to-end incident and ticket life cycle, ensuring SLA compliance and efficient service delivery. Act as a point of contact during incidents, providing clear stakeholder communication and escalation management. Coordinate and lead major incident … Proven experience within incident management, operations management, or IT service management environments. Strong leadership experience managing multiple operational or technical teams. Excellent knowledge of SLA-driven service delivery, escalation management, and operational governance. Experience leading major incidents within high-pressure technical environments. Strong stakeholder communication skills with the ability ...