1 to 3 of 3 Permanent SLA Jobs in Yorkshire with Remote Work Options

Responsibilities Responsible for day-to-day execution of assigned global field and remote service attendances. Coordinate with Aftersales Team & Service Engineer team ensuring all SLA’s & KPI’s are met and achieved. Efficiently convert sales quotes and coordinate service jobs from handover to invoice, providing draft invoices for approval, accountable more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

products ensuring timely resolutions. Provide complex diagnostic/technical resolution services and support to customers, Engineers and Field Service Engineers in line with contracted SLA agreements, in accordance with Service Operations Manuals/Operational Procedures and to high standards of customer satisfaction. To manage customer’s networks according to SLA … to Customer Incidents by performing 2nd line support diagnostics, so as to resolve the fault and/or implement a workaround solution that meets SLA standards and customer needs, with occasional 1st Line and 3rd line support co-ordination duties. Design, validate and implement solutions to meet Customer requests for more »