1 to 25 of 40 Permanent Service Delivery Jobs in Yorkshire

Head of Service Delivery & Deputy to Director of ICT Location: Northallerton with Hybrid working arrangements Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS Hours: Full Time Salary: LS1 £66,294-£73,674 Closing Date: 9am 25th November 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire … Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and … implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations. What You’ll Do Lead ICT service More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance … end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets and guide strategic investment. You bring: 10+ years in … IT leadership, including 5+ at Director level. Deep knowledge of infrastructure, Azure, and IT service management. Strong stakeholder management and communication skills. Proven success driving digital transformation at scale. This is an opportunity to lead modernisation, strengthen resilience, and deliver measurable business impact within a respected global brand.The ideal candidate will have come from a background of scale, working More ❯

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers … a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach … and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and More ❯

key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The University of Portsmouth operates an IT Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of … service. The Service Delivery Analyst will primarily assist in the preparation and deployment of this IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties More ❯

on call allowance The Senior Engineer role is a hands-on technical position where you ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. … complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you ll be expected to work autonomously, coach and support other engineers, and help shape … escalation point for complex technical issues across customer environments. Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting. Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation. Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations. Coach and More ❯

on call allowance The Senior Engineer role is a hands-on technical position where you’ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You’ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. … complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape … escalation point for complex technical issues across customer environments. Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting. Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation. Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations. Coach and More ❯

work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual … requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line … and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager/Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets. Completes More ❯

Job Title: Solutions Architect - Service Management Location: Leeds (Hybrid) Type: Permanent, Full-Time Salary :£75,000-£85,000 + Benefits A market leading client is looking for a Solutions Architect who has excellent service integration and management experience. We are seeking a strategic and technically adept Solutions Architect to lead the design and evolution of our service … practices and enterprise architecture standards. This role is pivotal in aligning business goals with technology strategy, ensuring scalable, secure and and future-ready architecture As the Solution Architect for Service Management, you'll be responsible for architecting scalable, integrated, and ITIL-aligned service solutions across our technology landscape. You'll work closely with service owners, process leads … and technical teams to ensure that service management processes, tools, and data models support business objectives and operational efficiency. Responsibilities Key Responsibilities: Lead the design of service integration and management processes and workflows aligned with ITIL principles. Collaborate with enterprise architects to ensure architectural consistency and strategic alignment. Develop integration strategies for service management tools, ensuring interoperability More ❯

Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience)?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop … escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical More ❯

Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. As a trusted MSP, they design, build, and manage resilient technology platforms where uptime, performance … and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems. The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP leadership role focused on service quality, proactive communication … to the Operations Director, you ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service levels and a CSAT score above 8.5 . Act as the escalation point for major incidents and complex issues. More ❯

Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. As a trusted MSP, they design, build, and manage resilient technology platforms where uptime, performance … and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems. The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP leadership role focused on service quality, proactive communication … to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service levels and a CSAT score above 8.5 . Act as the escalation point for major incidents and complex issues. More ❯

Eligibility to gain NPPV3 + SC Security Clearance. Similar IT service leadership role experience Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. … they design, build, and manage resilient technology platforms where uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems.The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on … MSP leadership role focused on service quality, proactive communication, and continual improvement within a 24/7 environment. Reporting to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Beyond this, you may work with other stakeholders across the wider business in support of Claranet’s mission building new and exciting services, enhancing, and improving existing service offerings, and delivering additional services within the Cyber Practice function. Role Mission Claranet UK’s strategy is to build long More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support … across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client … is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency and eligibility for Security Clearance (SC). More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Objectives and Key Results The Security Consultant is part of the Cyber Practice. The key objectives and results will be to: Successful delivery of customer GRC projects across the range of the Cyber Practice GRC services, in line with both employee capabilities and business needs Pursue customer satisfaction More ❯

of the role: Leading the development and support of key business applications, from Legacy Mainframe to modern cloud-based systems. Managing the full application life cycle and ensuring reliable service delivery across multiple business areas (eg finance, HR, logistics, marketing). Overseeing a team of developers, providing coaching, guidance, and direction. Coordinating multiple projects while keeping systems stable … and secure. Ensuring all development follows best practices in quality, security, and maintainability. Working closely with stakeholders across the business, as well as external tech partners and service providers. Supporting planning, resource management, and delivery of both BAU and project work. About you Extensive experience in enterprise application delivery and support. Strong background managing teams working on … Mainframe and distributed systems. Comfortable with Agile and traditional project delivery methods. Solid technical understanding, especially around Legacy (ideally Cobol-based systems). Great communicator, with the ability to influence and collaborate at all levels. Commercially aware and able to balance business priorities with tech delivery. Self-driven, adaptable, and solutions-focused. Nice to have Background in retail, logistics More ❯

IT Project Manager If you are a Project Manager who thrives on taking ownership and enjoys the challenge of bringing structure and clarity to busy delivery teams, this role will give you the freedom and influence to really make your mark. You will join a forward-thinking IT Services business that is actively looking for someone to shape how … projects are delivered. This is not a box-ticking position. They want a Project Manager who can look at current delivery processes, spot what could work better, and confidently make changes that have a real impact. You will manage a variety of IT projects across cloud, infrastructure, and client rollouts, planning resources, maintaining timelines, and driving communication between engineers … leadership, and customers. You will have full visibility of what is going on across the delivery function, ensuring projects are well planned, risks are managed, and outcomes are achieved. The environment suits someone who is naturally organised but still creative, someone who enjoys improving how things are done rather than just following an existing process. Key responsibilities: Take ownership More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver … a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to … release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures Collaborate with More ❯

part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure … will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve. Key Responsibilities: To be responsible for delivery of a consistently high standard of services to all supported organisations To understand and make all reasonable efforts to deliver a service within the quality and performance levels … consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems Be the first point of escalation for incidents and problems relating to the locality covered More ❯

a complex, multi-year programme that underpins our digital transformation and modernisation strategy, delivering innovative solutions across multiple platforms. This is a unique opportunity to influence enterprise architecture and service delivery at scale. Key Responsibilities Lead the end-to-end delivery of the S/4HANA transformation programme. Drive Service-Oriented Architecture (SOA) design and implementation. … Oversee integration of CRM systems, preferably Microsoft Dynamics 365. Manage greenfield development and migration of existing services to Cloud Service Architectures (SaaS, PaaS), ideally leveraging Azure and Google Cloud Platform (GCP). Ensure alignment with strategic objectives and stakeholder expectations across the university. Champion best practices in governance, risk management, and change control. About You Proven track record in More ❯

automotive client. In your role you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers, IT governance and ISO27001 compliance. You’ll be working within a small, fast-paced IT department, working with technology partners and supporting colleagues and across their … workshop estate. Key Responsibilities Implement and maintain ISMS Develop and maintain operational documentation, workflows, and service delivery metrics. Lead the organization’s ISO27001 compliance program, including policy development, risk assessments, internal audits, and remediation planning. Act as the primary liaison for external auditors and regulatory bodies. Champion a culture of security and compliance across the business. Triage support … tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations. Manage relationships with third-party IT service providers and technology vendors. Identify opportunities to improve customer experience. Build and configure new hardware including Servers, PC’s, Laptops and Tablets. Install and upgrade associated software. Ensure IT More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an … improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining More ❯

life services delivered to customers across a wide variety of market sectors. This is a shift based role which is responsible for analysing and responding to all security and service related events on a 24x7 basis. The role is ‘hands-on’, with a requirement to carry out cyber analysis . Working within the SOC, you will play a key …/IP, Networks, AWS, CDN's, Vulnerability management and SIEM, DRM. At least basic knowledge the fundamentals of cyber security Security Administration Incident containment, recovery and mitigation Excellent customer service skills Strong analytical and problem solving skills Willing to work flexible schedules Desirable: Relevant security certifications including SSCP, CEH, Security, GCIH. Experience with SIEM or Service Desk toolsets. … Evidence of working to SLAs within a Security Operations Centre. Previous experience of working within a shift based structure as part of a 24x7x365 service delivery environment is advantageous. More ❯

Splunk, and Nucleus Manage vulnerability management end-to-end, from scanning and prioritisation to remediation tracking Coordinate with third-party partners such as Blazeguard and CCX to ensure effective service delivery Oversee secure configuration, endpoint management, and patch compliance across hybrid environments including Azure and AWS Own the UK information security framework and assurance programs including ISO More ❯