1 to 25 of 29 Permanent Service Delivery Jobs in Yorkshire

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC or SC Eligible candidates may apply Location - 2-3 days travel to Leeds, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with 7+ years … experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‐to‐day operational activities run smoothly. Key Responsibilities: Collaborate on service design initiatives, supporting prototyping, testing, and validation. Translate insights into clear service requirements ...

Service Delivery Manager Deliver consistent, high-quality IT services that keep Evri moving Are you passionate about service excellence, stakeholder engagement, and ensuring IT delivers real value to the business? Join Evri as an IT Service Delivery Manager and play a key role in managing … critical IT services, vendor performance, and operational relationships that support our fast-moving organisation. What you'll be doing As an IT Service Delivery Manager , reporting into a Senior Service Delivery Manager, you will support the Service Delivery Management function by ensuring IT services ...

Service Delivery Manager Deliver consistent, high-quality IT services that keep Evri moving Are you passionate about service excellence, stakeholder engagement, and ensuring IT delivers real value to the business? Join Evri as an IT Service Delivery Manager and play a key role in managing ...

across the organisation. The successful candidate will be the key authority on all technology matters, responsible for the entire technology ecosystem, from infrastructure and service delivery to security, data, and strategic innovation. This role is critical in empowering our teams with best-in-class tools, ensuring relentless operational … year IT Strategy that accelerates growth, and enhances productivity. Drive Operational Excellence & Enablement: Ensure the provision of a comprehensive, reliable, and user-centric IT service that fully equips all colleagues to exceed customer expectations. Lead Technology Innovation & Investment: Anticipate future needs, develop a prioritised roadmap of change, and ensure ...

exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8.This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction, and operational efficiency … latest technology from many industry leaders. With over 25 years of experience, the business combines technical innovation with a commitment to exceptional customer service, supporting both individual tech enthusiasts and business clients. The Role As Customer Services Manager , you will be responsible for managing, mentoring, and motivating a team ...

data management and integration, ensuring accuracy, integrity, and governance. Lead the development and implementation of a robust cyber security strategy. Manage ICT operations and service delivery, ensuring first class ICT service delivery Provide inspirational leadership to the wider ICT, fostering a modern, collaborative culture. Build strong … tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home. At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from ...

seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure … enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

Customer Service Support Administrator A fantastic opportunity for a customer-focused Customer Service Support Administrator to support motor dealer partners, manage finance proposals, and deliver compliant, high-quality service within a fast-paced financial services environment. If youve also worked in the following roles, wed also like … EXPERIENCE CONSIDERED - FULL TRAINING PROVIDED If youve worked in the motor trade or financial services, then great. If not, and you have excellent customer service and communication skills with confidence working with numbers, then we would like to hear from you. SALARY: £25,500 per annum + Benefits LOCATION ...

summary The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care. The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created greater … need for further Patient Systems resource to provide first line support to service users. Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust's electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … Knowledge, Training & Experience Essential Experience of working within a change management environment Experience of organising and chairing meetings and workshops Desirable Knowledge of a service change activity Knowledge of Benefits Realisation techniques Management of projects Disclosure and Barring Service Check This post is subject to the Rehabilitation ...

Sales Support professional to join its Sales & Marketing function. This role provides operational support to Business Development and Account Management teams, enabling efficient sales delivery and high customer service standards. The business operates a small, close-knit sales team with a clear promote-from-within, meritocratic culture, offering … records in line with company and ISO standards Produce sales reports, presentations, and performance analysis Support onboarding and provide after-sales coordination with service delivery teams Requirements Minimum 2 years experience in sales support, sales administration, or similar role Strong CRM experience (Salesforce, HubSpot, Microsoft Dynamics or equivalent ...

Service Operations Manager Barnsley - Office Based Up to £50,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound and capable … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

development of the organisations infrastructure platform. Key Responsibilities Review and evaluate existing systems and operating models, proposing improvements and solutions that enhance service delivery and operational efficiency in line with best practice. Create and maintain detailed technical documentation for both current and future services, covering performance considerations, technical … Proactively troubleshoot system issues by investigating, diagnosing, and resolving faults, retaining ownership through to resolution or coordinating with third-party suppliers to preserve agreed service levels. Take a lead role in managing complex problems from identification through to resolution, applying escalation where required to achieve service commitments ...

someone who can take ownership of the platforms. Key Responsibilities Review and evaluate existing systems and operating models, proposing improvements and solutions that enhance service delivery and operational efficiency in line with best practice. Create and maintain detailed technical documentation for both current and future services, covering performance … Proactively troubleshoot system issues by investigating, diagnosing, and resolving faults, retaining ownership through to resolution or coordinating with third-party suppliers to preserve agreed service levels. Take a lead role in managing complex problems from identification through to resolution, applying escalation where required to achieve service commitments ...

pursue new business opportunities across commercial sectors Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions, including Microsoft 365, Azure, Security, and infrastructure technologies Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals Maintain accurate CRM records, forecasts and activity reports Consistently meet and exceed monthly and quarterly GP targets and KPIs Whats next? Its easy! Click APPLY now! We cant wait to hear from ...

provider supporting public sector organisations across healthcare, local government and wider civic services. The organisation delivers technology that enables digital transformation, automation, and improved service delivery. The business is now expanding its Digital Transformation Consultant (DTC) function to enhance customer success. The Role The Digital Transformation Consultant will ...

Senior Service Operations Strategy Manager Barnsley - Office Based Up to £60,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

maintain a robust, high-value pipeline of opportunities aligned with regional and group business plans. Build long-term, senior-level customer relationships, ensuring high service standards, managing performance, and resolving non-conformances effectively. Take ownership of margin management, pricing strategy, and commercial negotiations to maximise profitability and secure continuity … review, financial modelling, risk assessment, and governance compliance. Monitor and analyse market trends, competitor activity, and regulatory developments to shape sales strategy and future service offerings. Act as a senior commercial interface between customers, operations, and internal stakeholders, ensuring projects are delivered safely, compliantly, and profitably. Champion a safety ...

security protocols are in place, including network security measures such as firewalls, VPNs - Develop and implement IT policies aligned with ITIL standards to optimise service delivery and operational efficiency. - Analyse system performance metrics to identify areas for improvement; prepare reports for senior management - Work proactively to minimise downtime ...

UK. The role is hands-on, customer-facing, and varied, combining practical technical work with site housekeeping, relationship building, and learning how high-quality service supports customer retention and business growth. This position offers a clear progression pathway into more senior technical, commercial, or customer-focused roles as your … Responsibilities Onsite Technical Support Support fluid management activities including oil handling, topping up, sampling, and general site housekeeping Assist senior technicians during routine service visits and maintenance work Prepare tools, equipment, materials, and documentation for site activities Carry out basic inspections and checks under supervision Maintain clean, safe ...

customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex … full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand ...

customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex … full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand ...

with ASR or captioning tools Knowledge of accessibility standards (e.g. WCAG) Exposure to cloud platforms (e.g. AWS, Azure) Experience in client-facing roles or service delivery Entry requirements: Acceptable qualifications include any of: Two A-levels in one or more similar subject plus B in A-Level maths. ...

Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds – Marshalls Mill, Holbeck At Afinite, we’re looking for a proactive and positive Service Desk Engineer to join the team and support our customers with valuable IT support for Microsoft 365 environments. Company … across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust. Core Role Working under direction from the Service Desk Team Leader, you will ...