2 of 2 Permanent Service Desk Support Jobs in Yorkshire

ICS is a fast-paced digital marketing and translations agency that requires a Service Desk Support Engineer to provide 1st line support to a busy office environment and to be responsible for managing all day to day tickets and service requests. With delivery of services to our clients a top priority, ICS requires excellent IT … support to resolve all issues at lightning-speed, and therefore is looking for an individual who is able to work in a fast paced environment, provide solutions quickly and efficiently. The role requires a consistent in-office presence (5 days a week) and occasional cover of shift patterns. ICS is based in a large, modern office with excellent facilities … and a very friendly working environment. The successful candidate would be the main contact for all support queries for ICS staff who are office and remote based. The candidate should have the ability to triage issues, resolve them on their own or escalate to the appropriate teams as necessary. For someone with the right mindset, this role could evolve More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment … across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯