1 to 25 of 74 Permanent Service Management Jobs in Yorkshire

Role Overview We are seeking an experienced Support Team Lead to manage day-to-day operational support activities within an Identity & Access Management (IAM) environment. The role is primarily focused on operational leadership and support team management , while requiring strong technical IAM expertise across IAM, access management, SailPoint and CyberArk . The successful candidate will be responsible for managing support teams, support queues, workload prioritisation, work allocation, escalation management and ensuring incidents and service requests are resolved within agreed service levels. Key Responsibilities Manage support teams and day-to-day operational support activities. ...

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management and self-service Act as a senior point of escalation for customers and internal stakeholders Use data and insight to identify trends, risks, and opportunities for improvement ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

financial stability for the British people. The Bank of England is a diverse organisation. Each of our 5000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Central Operations delivers critical functions that … support the Bank's effectiveness and resilience across security, procurement, sustainability and optimisation services. The Information Management division is a newly established function within Central Operations, providing integrated policy and governance, operational services and information platform leadership so information is secure, compliant, accessible and reusable. ROLE SUMMARY This role ...

managing the product backlog and ensuring delivered solutions meet the needs of our organisation and associates. This role bridges business needs across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports to the Enterprise Service Management leader and is part of the Enterprise Applications Team in Danaher Corporate and will be fully ...

Team within Technology Services at our Bradford based office. You will provide professional and comprehensive analysis to support to the wider Major Incident & Problem Management processes resulting in minimised risk and impact to the business. This is a hybrid role with working from home and time in our Bradford … role As Incident & Problem Analyst , you will – Identify potential problems by constantly reviewing support requests and performing trend analysis Support the Incident & Problem Management strategy to ensure that Incident & Problem Management processes continue to support the business and align to best practices. Ensure records are kept ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate … with technical, project and operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across … customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner. Job requirements Requires a relevant ...

Service Desk Manager Location: Driffield, East Yorkshire Salary: £40,000 Type: Permanent The Opportunity Principal IT are currently working with a well-established organisation in Driffield who are looking to appoint an experienced IT Service Desk Manager to lead and develop their Service Desk function. This … excellent opportunity for an experienced Service Desk Manager, Service Desk Team Leader or senior IT support professional looking to take ownership of a busy support function and make a genuine impact on the way IT services are delivered across the business. The successful candidate will combine strong technical ...

interim basis. Based within a busy collections and returns room, you will play a key role in supporting the day-to-day management of IT equipment, assisting colleagues with collections and returns, and ensuring an efficient and professional service is delivered to internal customers. … queries and direct customers to the appropriate teams where required. Help maintain an organised, efficient, and professional environment during opening hours. Equipment & Asset Management: Record and update equipment information using service management and asset management systems. Process the collection, return, and tracking of leased IT equipment ...

Support function. The successful candidate will lead a team of technicians, ensuring the delivery of thehigh qualitytechnical support to end users whilemaintainingexcellent customer service standards. This role requires strong leadership, technical troubleshootingexpertise, and a commitment to continuous service improvement. Experience with SQL databases and reporting would be advantageous. … Responsibilities Lead, mentor, and develop a team of IT technicians Manage team performance through regular coaching,feedbackand performative reviews Monitor workload distribution and ensure service levels are consistently achieved Oversee day to day operation of the service desk function Ensure incidents and service requests are managed effectively ...

Responsibilities IT Strategy & Leadership Develop and deliver an IT and cyber security strategy aligned with business priorities and group requirements. Provide leadership across IT service delivery, infrastructure management and security governance. Maintain secure, efficient and resilient technology platforms. Advise senior executives on technology risk, investment decisions and digital … governance frameworks across both businesses, ensuring alignment with group policies. Lead and promote a company wide cyber security awareness and training programme. Information Security Management Monitor, assess and respond to security threats, incidents and vulnerabilities. Ensure compliance with data protection legislation and internal policies. Implement security controls, access management ...

modernising its ERP landscape and developing the capabilities of its Shared Services function. This is an exciting opportunity for an experienced Head of Shared Service Transformation leader to play a pivotal role in translating a high-level business case into sustainable, measurable change across a complex, multi-functional environment. … establish appropriate KPIs and deliver measurable operational improvements. Driving the transition of activities into Shared Services and Centres of Excellence where appropriate. Establishing effective service management frameworks, SLAs and governance structures. Supporting the optimisation of ERP capabilities, automation, RPA, analytics and emerging AI solutions to improve Finance processes ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support … architecture, owning and maintaining High Level Designs (HLD), Low Level Designs (LLD), topology diagrams and As-Built documentation. Lead the design, implementation and lifecycle management of resilient, scalable and secure LAN, WAN, WLAN and cloud-connected infrastructure, ensuring alignment with NCSC Secure by Design principles. Provide technical assurance across ...

Requirements: Where required by a line manager or a Senior ISP, support, maintain, configure or develop applications to meet and/or exceed agreed service levels. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core … values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues ...

Business Systems function- including governance, support processes, and super-user networks to support the organisation as it grows. Key Responsibilities Business Systems Ownership & Lifecycle Management Strategic Roadmaps: Develop and execute long-term system roadmaps aligned with organisational priorities and compliance requirements. Portfolio Governance: Design and embed an application ownership … high user adoption. Continuous Improvement: Create standardised processes for capturing, prioritising, and delivering system enhancements and feature requests. About You Essential Experience Application Management: Administering business-critical software portfolios and coordinating technical support or issue resolution. Stakeholder & Change: Partnering with operational teams to improve business processes and balance daily ...

record of designing, developing and implementing high-quality solutions on the ServiceNow platform. The successful candidate will join Mastek UK's established ServiceNow Managed Service, working within a growing and experienced team to deliver innovative, scalable and value-driven solutions for our customers. This is an exciting opportunity … with customer and inhouse cross-functional teams, you will identify and deliver opportunities to improve processes, enhance platform and system efficiency - developing high-quality service management solutions that deliver measurable value for customers and support Mastek's continued growth. The role will have a dual focus: contributing ...

urgently seeking an experienced, Senior Compliance Officer to support the design, development, implementation, maintenance and continual improvement of our client's Integrated Management System (IMS), ensuring compliance with internationally recognised standards and organisational requirements. You will be responsible for maintaining existing certifications, including ISO 9001, ISO/…/IEC 20000, while supporting the development and implementation of new management systems and certification programmes. Working closely with stakeholders across the business, you will develop management system documentation, coordinate audit activities, identify opportunities for continual improvement and help embed a culture of compliance, quality and effective governance ...

capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers. Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications. Advise … confident, courageous, decisive, direct. The must haves: Significant experienced designing and delivering Atlassian solutions in complex customer environments. Strong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem. Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches. ...

flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax or Leeds HOURS:Full-time … creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained ...

onsite Rate: £250 per day Hours: 37 hours per week Contract Lengths: Until the end of June 2027 Key Responsibilities Providing procurement, financial, asset management and administrative support within the Information Services Planning & Administration team. Supporting the delivery of compliant IT procurements in line with public sector procurement legislation … Council Financial Regulations and Contract Standing Orders. Assisting with contract management activities to ensure legal compliance and value for money from IT suppliers. Supporting financial administration, asset management, FOI requests and telephony contract administration. Maintaining service documentation and utilising IT service management tools in line ...

Director of IT Operations, you’ll lead the day-to-day delivery of IT Operations, managing a specialist team and overseeing our managed service partners. You’ll drive critical migration and transformation initiatives, helping consolidate and modernise our technology estate while maintaining high standards of service, security … system migrations, upgrades and technology transformation initiatives, supporting the move to a streamlined and well-governed technology estate. Manage and direct third-party IT service providers, ensuring delivery against agreed service levels and operational objectives. Maintain strong security, compliance and governance standards across all managed systems, ensuring audit ...