6 of 6 Permanent Technical Support Jobs in Yorkshire

JHE & Partners are pleased to be working with a great client based in North Leeds as they look to recruit an experienced Technical Support Engineer. This is a permanent opportunity and is a great time to be joining the business as they continue to grow. My client, a world leader in their field, are looking to recruit Technical Support Engineer. The ideal candidate for this position will be able to provide an outstanding level of customer service to its customers as well as a strong level of technical support. You must be organised, proactive and be able to work independently. You will be reporting into a superb Customer Services Manager who values her team. Duties … include: A minimum of 2 years’ experience in a technical support role Proficient technical knowledge A real problem solver – ability to diagnose, troubleshoot and identify solutions to resolve issues Ability to multitask and troubleshoot Ability to communicate with customers at all levels across various channels IT literate including knowledge of CRM systems (e.g. Salesforce) and sales order More ❯

Customer Support Specialist (German Speaking) Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pmStarting salary: £23,000 | Standard holidaysFull training provided – a fantastic development opportunity for those looking to grow within a tech company!Verus Recruitment is delighted to support our client, a growing tech business based in Sheffield, in the search for a Customer Support Specialist . … opportunity to join a supportive, forward-thinking team and gain experience in the exciting world of digital print and software.You’ll play a key role in providing high-quality technical support to customers across the globe, using your excellent communication skills and German language abilities to resolve queries and help customers get the best from the company’s … provided. All we ask is that you bring a positive attitude, a willingness to learn, and a genuine enthusiasm for helping others. What you’ll do: Respond to customer support requests in a helpful and professional manner. Troubleshoot technical queries and resolve issues through to completion. Build trust with customers through clear, supportive communication. Provide remote setup and More ❯

Location: Head Office Elland - Halifax Schedule: Monday to Friday, 8.30am - 5pm No Weekends Purpose of the role: Provide technical support for Terberg DTS engineers and service support employees. To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard. To provide effective customer … both internal and external customers. To carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. To carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts , components or systems … and site Health & Safety requirements at all times. Responsibilities To ensure quality assurance and health and safety policies are implemented and adhered to at all times. To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process. Support members of the service department More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance … to customers. KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is … managed in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance … to customers. KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is … managed in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets More ❯

of 30 days *after a qualifying period. About the Role: On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and … solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: 2+ years’ experience in similar IT role (MSP) Excellent troubleshooting skills … in all Windows desktop, Mac OSX, and Windows Server operating systems Support of Microsoft Hyper-V & VMWare vSphere infrastructures Basic understanding of Cyber Security principles Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint Supporting on premise and off premise Anti-Spam/Email Security solutions Solving both hardware and software faults Working with networking More ❯