126 to 150 of 161 Permanent 1st Line Support Jobs

Job Role: 1st Line IT Support - Permanent Location: Nottingham - Remote/Hybrid Harper Recruitment Group is working in partnership with an expanding and highly reputable UK-based business. Due to continued success and exciting growth plans, the IT department is expanding and is looking for … an IT Support person to join the friendly and supportive team. The successful IT support person will provide 1st line resolution via telephone and email with occasional travel to site to help with hardware implementation, installations, and migration projects. What will the role … involve? Respond to user issue escalations and problem resolution Work cohesively with 3rd party support to ensure all tickets are resolved within the SLA Field and resolve user questions about IT services Responsible for all IT elements of the onboarding and offboarding of staff Manage licensing and user More ❯

First Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A … to develop your IT career and gain exposure to a wide range of technologies! What will you be doing? Coming in as a First Line Support Technician, one day won’t be the same as the next, ideally you will be the first port of call … us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS – Windows, First Line, Service desk, O365, Communication, Active Directory, Exchange More ❯

transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending … on experience) The number one goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in … Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system · Use More ❯

transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending … on experience) The number one goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in … Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system More ❯

Hamilton Barnes I Recruit The People That Power Wireless Networks SC Clearance eligibility required (NPPV3) Looking to break into 24/7 technical support with a clear route to progression? This is your opportunity to join a fast-growing tech company scaling its support operations. You … ll work at the front line of customer support—troubleshooting technical issues, responding to live alarms, and gaining early exposure to a wide portfolio of technologies. After your initial 3-month training period in Manchester, this role becomes fully remote , working shifts on a 12-week … s in it for you? Remote shift work after training – flexibility that fits your lifestyle. Career progression – structured path to 2nd and 3rd line support with mentoring and training from day one. Real technical exposure – work hands-on with VOIP, Avaya, Netsapiens, alarm monitoring systems, and More ❯

Do you want to work for a leading Microsoft and Cisco Partner? Our client are looking for MULTIPLE 1st Line Support Engineers who want to begin or excel their career working for a Managed Service Provider with excellent progression and training opportunities. If you are … Answer calls in a timely manor from customers calling into the service desk. Assign tickets to other technology queues for 2nd and 3rd line engineers. Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service … to ensure customers are kept updated on the progress of their requests. Follow documented customer specific procedures. Classification and prioritisation of requests in-line with Incident and Service Request Management processes to ensure requests are dealt with effectively and efficiently. Strong attention to detail - the ability to achieve More ❯

First Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A … to develop your IT career and gain exposure to a wide range of technologies! What will you be doing? Coming in as a First Line Support Technician, one day won't be the same as the next, ideally you will be the first port of call … us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, Service desk, O365, Communication, Active Directory, Exchange More ❯

the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward. The Role As a 1st Line Support Engineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This … role is ideal for someone looking to build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements. Main Duties Service request diagnosis and resolution IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage. Connectivity … Identify and resolve basic line faults. Telephony – Administer soft PBX systems and perform basic troubleshooting. Mobile – Manage wholesale portals and configure mobile device management systems. Pass complex issues to senior or specialist engineers as needed. Hardware setup and maintenance Set up PCs and laptops for new and existing More ❯

collaborates with Partner teams to deliver IT services for approximately 14,000 users across multiple UK locations under this Managed Services contract. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route … contacts per analyst per day to target, proactively seeking improvements. Queue Management: Manages individual queues to targets with minimal supervision, maintaining tickets in line with SLA and preventing breaches, and closing aged tickets. Requirements: Previous experience in customer service environments. Understanding and experience with Windows OS (Windows … Disclosure Scotland and SC security clearance checks. Experience in contact centres, IT, understanding of SLAs, and IT certifications is preferred. Work Location: In line with our commitment as a Disability Confident employer, we encourage applications from all, especially differently-abled applicants. We aim to offer interviews to all More ❯

fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The … Dune Group technology systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. … This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service must always be maintained whilst ensuring IT service delivery principles and best practices are adhered to. This is a dynamic and broad technology role with the opportunity More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a … as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming … manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required More ❯

IT. The Service Desk team collaborates with Partner teams to deliver IT services for approximately 14,000 users across multiple UK locations. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route … tickets. The role also involves providing incident resolution to support the First Time Fix SLA, using Knowledge Articles. The environment is fast-paced and challenging. Responsibilities: Team Working: Integrate into the team, contribute positively to objectives and morale, and work across teams. Communication: Communicate clearly and concisely in … learn ticket logging tools and other systems. Telephony AHT & CPAPD: Manage call durations, wrap-up times, and contacts per analyst per day in line with targets, proactively seeking improvements. Queue Management: Manage individual queues to targets with minimal supervision, maintain tickets in line with SLA, review More ❯

Role: 1st Line Telecoms Support Engineer ?? Location: Chorley/Hybrid | ?? Salary: £25,500 + Benefits Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real … A typical day might include: * Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruption What … We're Looking For: * Previous experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel More ❯

fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The … Dune Group technology systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. … This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service must always be maintained whilst ensuring IT service delivery principles and best practices are adhered to. This is a dynamic and broad technology role with the opportunity More ❯

fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The … Dune Group technology systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. … This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service must always be maintained whilst ensuring IT service delivery principles and best practices are adhered to. This is a dynamic and broad technology role with the opportunity More ❯

Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option) We are seeking a 1st Line IT Support Engineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will … on our in-house ITSM platform. About the role Duties and responsibilities Act as the primary point of contact for global BDP IT Support Offer guidance from our knowledgebase and attempt first time fixes with staff Contribute to our knowledgebase as solutions are discovered Consistently hit initial response … targets to queries raised via our support channels Escalate tickets in a timely manner, ensuring SLA targets remain achievable Accurately record all relevant information in our ticketing platform, allowing the wider team to handle escalated tickets efficiently Keep staff updated on the progress of their tickets. About us More ❯

Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV … services. About the team: The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities More ❯

skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a … highly motivated IT/AV First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to … create functional and workable IT and AV services. About the team: The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our More ❯

the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to … ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team … Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero More ❯

st Line Customer Technical Support Location: Edinburgh Hybrid Hours: 37.5 hrs per week Salary: £25,000 - £28,000 depending on experience Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre we … on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the … problems such as connectivity issues, software errors, or login problems. Follow standard procedures for incident resolution and escalate more complex issues to 2nd line support or relevant departments. Collaborate with internal teams to gather information, update documentation, and resolve ongoing issues. Maintain up-to-date knowledge More ❯

looking for Spanish speakers to join the team and we are open to candidates looking for full or part time work. As a First Line Support Engineer at ASK4, you'll receive top-notch technical training to join our dynamic internet support team. You … will be at the forefront of delivering industry-leading support to ASK4's diverse customer base, including students, residential users, and businesses. What you'll be doing: Working 37.5 hours a week, covering the support centre opening hours. Mon-Fri - 08:00 - 22:00 Full technical … our internet services. Logging calls/emails or live chats into the system and escalating to the second line when necessary. First Line diagnosis and resolution of technical faults. You will be the contact point for customer account administration. Work alongside a talented team of engineers More ❯

First Line Helpdesk Engineer We have a truly outstanding opportunity for a results-driven Helpdesk Engineer to join one of the UKs leading IT support providers, based in Dorset. Renowned for delivering highly efficient IT solutions and services, our client is committed toproviding exceptional support … applicants who bring a strong blend of technical expertise, commercial awareness, and a proactive, solution-oriented mindset. Main Responsibilities for the successful First Line Helpdesk Engineer : As aFirst Line Helpdesk Engineer, you will serve as the first point of contact for our clients, delivering prompt technical … support and ensuring the smooth and efficient operation of their IT systems: Act as the first point of contact for client inquiries, delivering responsive and effective technical support via phone, email, and live chat. Troubleshoot and resolve a wide range of hardware, software, and network issues More ❯

more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed. Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers. Carry out user … After that, fully remote during shifts – but you must be within commuting distance for training. Benefits: Clear career path into 2nd and 3rd line support – we promote from within. Hands-on training, 1:1 mentoring, and access to a growing knowledge base. Remote shift work after More ❯

are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for … our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical … issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for More ❯

Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to … ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What will … seeking improvement. Queue Management: Manages individual queues to given targets with zero intervention from Team Leader. Maintains ticket logs timely and efficiently (in line with SLA’s). Reviews all tickets in 1LS queues supporting set KPI’s and handles aged tickets to closure. Works to prevent SLA More ❯