51 to 73 of 73 Permanent 1st Line Support Jobs

1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress … now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of … brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs More ❯

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue. Our … growth. You would be supported in your development and training will be offered. You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service/white glove experience they offer. It is essential that in addition to being able to evidence some IT support … is not an option for this to be adopted as a hybrid role. Key skills and experience required: You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment. You will be able to evidence experience supporting a range of tools and technologies including More ❯

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue. Our … growth. You would be supported in your development and training will be offered. You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service/white glove experience they offer. It is essential that in addition to being able to evidence some IT support … is not an option for this to be adopted as a hybrid role. Key skills and experience required: You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment. You will be able to evidence experience supporting a range of tools and technologies including More ❯

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue. Our … growth. You would be supported in your development and training will be offered. You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service/white glove experience they offer. It is essential that in addition to being able to evidence some IT support … is not an option for this to be adopted as a hybrid role. Key skills and experience required: You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment. You will be able to evidence experience supporting a range of tools and technologies including More ❯

This 1st Line IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficiently. Working within a small digital team, this position … experience in IT operations, diagnostics, and user support. Occasional travel to other UK sites including Slough and Livingston will be required. Role Overview Capture, manage, and complete IT support tickets efficiently. Provide remote and phone-based technical support to users. Research, quote, and order IT hardware and software as required. Maintain and update IT equipment, systems … checks. Perform fault finding and diagnostics across a range of IT systems. Manage user accounts across business applications and platforms. Conduct QA testing of new systems before rollout. Support on-site visits to other branches to maintain systems and ensure reliability. Experience & Skills Required The successful candidate will demonstrate the following: Strong communication skills both written and verbal. More ❯

Job Title: 1st Line Technical Support Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies. An accountable, driven self-starter who … technology. Ability to learn on the go with attention to detail. Processing service tickets raised by customers, analysing faults, and providing remote solutions. Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and devices. Triage and process service requests. Obtain footage from … our bespoke platform to identify and resolve faults reported. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Commissioning of new/replacement devises. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a … fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure. The role: Deliver first-line support and troubleshooting for desktop and infrastructure issues. Escalate complex cases to senior engineers with root cause analysis. Carry out daily system checks (servers, networks, comms … rooms, backups). Support the IT team with technical tasks, maintenance, and updates. Keep clear records and communicate effectively with clients and team leaders. Experience: Previous IT support desk, analyst, or network experience. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. A real passion for IT with a drive to learn and More ❯

We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a … fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure. The role: Deliver first-line support and troubleshooting for desktop and infrastructure issues. Escalate complex cases to senior engineers with root cause analysis. Carry out daily system checks (servers, networks, comms … rooms, backups). Support the IT team with technical tasks, maintenance, and updates. Keep clear records and communicate effectively with clients and team leaders. Experience: Previous IT support desk, analyst, or network experience. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. A real passion for IT with a drive to learn and More ❯

We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a … fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure. The role: Deliver first-line support and troubleshooting for desktop and infrastructure issues. Escalate complex cases to senior engineers with root cause analysis. Carry out daily system checks (servers, networks, comms … rooms, backups). Support the IT team with technical tasks, maintenance, and updates. Keep clear records and communicate effectively with clients and team leaders. Experience: Previous IT support desk, analyst, or network experience. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. A real passion for IT with a drive to learn and More ❯

We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a … fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure. The role: Deliver first-line support and troubleshooting for desktop and infrastructure issues. Escalate complex cases to senior engineers with root cause analysis. Carry out daily system checks (servers, networks, comms … rooms, backups). Support the IT team with technical tasks, maintenance, and updates. Keep clear records and communicate effectively with clients and team leaders. Experience: Previous IT support desk, analyst, or network experience. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. A real passion for IT with a drive to learn and More ❯

We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a … fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure. The role: Deliver first-line support and troubleshooting for desktop and infrastructure issues. Escalate complex cases to senior engineers with root cause analysis. Carry out daily system checks (servers, networks, comms … rooms, backups). Support the IT team with technical tasks, maintenance, and updates. Keep clear records and communicate effectively with clients and team leaders. Experience: Previous IT support desk, analyst, or network experience. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. A real passion for IT with a drive to learn and More ❯

Global 4! Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What will you be doing? What Will You Be Doing? Provide 1st Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault … ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and … IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). What do we need from you? ·????????A passion for telecoms and customer support ·????????A natural focus on quality and solution driven. ·????????Customer driven, proactively seeking to exceed customer expectations. ·????????Demonstrable experience of driving quality throughout a team and organisation ·????????Effective handling of More ❯

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue.Our client … professional growth. You would be supported in your development and training will be offered.You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service/white glove experience they offer.It is essential that in addition to being able to evidence some IT support … is not an option for this to be adopted as a hybrid role. Key skills and experience required: You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment. You will be able to evidence experience supporting a range of tools and technologies including More ❯

Your new company Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing … skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service. Your new role Monitor and respond to IT helpdesk tickets, resolving 1st line issues. Support hardware, software, user access, and Wi-Fi troubleshooting. Maintain IT equipment and asset records. Assist with equipment setup and relocation. Liaise with … third-party providers and escalate issues as needed. Provide IT support for events, including Wi-Fi setup and client troubleshooting. What you'll need to succeed Strong administrative and IT support skills. Proficient in Microsoft Office 365 (Excel, Outlook, Word). Excellent communication and customer service abilities. Highly organised with strong time management. Driving licence and More ❯

First Line Support Location: Bradley Stoke, Bristol (2 days in the Cardiff office) Salary: £21,000 - £28,000 Hours: Rotating Shift Pattern - 8:00 16:30 & 9:00-17:00 We are looking for a candidate to join our Group IT Service Desk as a First Line Support. Engineer You will be responsible for … the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities … Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way of remote analysis and support More ❯

to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers. The day-to-day workload within our call centre is varied but can often be demanding, especially during … organise are key to being successful within this role. A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not 'cold call' or … customers. Experience working within a high-pressure environment. Punctual, reliable, conscientious and an excellent communicator. Customer service: 1 year (Required) Language Skills English Desirable Skills Experience using remote support software. Fast and accurate typing skills. Basic networking skills. Technical support: 1 year (Preferred) Benefits Casual dress Company events Employee discount On-site parking Sage benefits (retail More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯