26 to 50 of 59 Permanent 2nd Line Engineer Jobs

2nd Line Service Desk/Field Engineer Location : St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To : Service Desk Manager The Opportunity Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk/Field … issues. Maintain accurate documentation, ticket updates, and knowledge base articles. Support and mentor junior engineers where required. Skills & Experience Required Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position. MSP experience would be highly beneficial. Strong knowledge of Microsoft 365, including ...

2nd Line Service Desk/Field Engineer Location : St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To : Service Desk Manager The Opportunity Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk/Field … issues. Maintain accurate documentation, ticket updates, and knowledge base articles. Support and mentor junior engineers where required. Skills & Experience Required Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position. MSP experience would be highly beneficial. Strong knowledge of Microsoft 365, including ...

Location - Bury/Manchester About the role Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role … will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service ...

Description 2nd Line Support Analyst - £250 PD – Inside IR 35 – 2 month rollingAre you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team About … move into a permanent position and must be able to drive for an initial 2 month contract to start ASAP.Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where ...

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play … company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams ...

Description 2nd Line Infrastructure EngineerSitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA’s Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide … technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset ...

well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across … office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training. Key Responsibilities ** Providing 2nd line support across a varied client base ** Troubleshooting Microsoft 365, Windows, macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ...

Support Engineer | Manchester City Centre | 1st/2nd Line Support | Flexi time Some support jobs are basically call-centre work with a different title. Reset passwords. Close tickets. Escalate anything remotely technical. Repeat until burnout. This isn’t one of those. Standard 8 is representing … technical ability, part communication, and part keeping calm while somebody insists they “haven’t changed anything”. This is a hands-on 1st and 2nd line role supporting users across the business with the usual mix of desktops, laptops, Microsoft 365, printers, authentication issues, networking problems ...

2nd Line Service Desk/Field Engineer Location : St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To : Service Desk Manager The Opportunity Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk/Field … Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical esca... WKCL1_UKTJ ...

Position: 2nd Line Engineer Location: Abingdon Salary: £35-£40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project … providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete ...

Role: 2nd Line Engineer Location: Ringwood (BH24) Salary: £33,000 £36,000 Modern MSP Environment Cloud Infrastructure Exposure Exciting Technical Progression Were partnered with a modern and fast-growing MSP based in Ringwood thats built a strong reputation for delivering high-quality cloud and infrastructure ...

2nd Line Service Desk Engineer Purpose of the role: Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape … Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access control Operational Tech: Warehouse scanners, printers, mobile devices Key Responsibilities: Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network issues Take ownership of incidents through to resolution with clear user communication ...

Position: 2nd Line Engineer Location: Abingdon Salary: £37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading … corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc... Group policy/ ...

Overview We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud … issues and suggest improvements to processes and systems Maintain a strong focus on service quality and customer satisfaction Skills & Experience Proven experience in a 2nd Line/Service Desk/IT Support role Strong knowledge of Windows Server, networking, and infrastructure environments Experience with Microsoft 365, Exchange ...

Description Overview We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft … issues and suggest improvements to processes and systems Maintain a strong focus on service quality and customer satisfaction Skills & Experience Proven experience in a 2nd Line/Service Desk/IT Support role Strong knowledge of Windows Server, networking, and infrastructure environments Experience with Microsoft 365, Exchange ...

Description 2nd Line Technical EngineerAt Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do... if you’re one of those people, keep reading! We’re all about making … whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding ...

Description My Financial Services client based in Norwich have an urgent requirement for x2 Desktop Support Engineer (2nd Line), to join the business on an initial 1 month contract with long term extensions anticipated. ROLE: - Provide specialized, discrete support for executive, VIP, and highly sensitive … technical functions. Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment ...

Description My Financial Services client based in London (near London Bridge Station), have an urgent requirement for Desktop Support Engineer (2nd Line), to join the business on an initial 12 month contract with extensions anticipated. ROLE: - Provide specialized, discrete support for executive, VIP, and highly … sensitive technical functions. Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment ...

established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role: Provide remote 2nd Line IT Support via phone/… technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd Line Team Experience preferred: Excellent problem solving skills Windows 10/11 Networking - IP addressing, DHCP, DNS Office 365, Azure, SharePoint, OneDrive Anti Virus Software Mail ...

range of IT issues for customers remotely. Building, installing, configuring & troubleshooting hardware and software solutions. Acting as the escalation point for our 1st line engineers. Keeping all backend systems up to date. Ensuring that customer information and documentation on our systems is accurate. Providing proactive advice on best … whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding ...

Title: 2nd Line Desktop Onsite Engineer Location: Barrow-in-Furness (Full-time onsite, 5 days per week) Salary: £36,000 + Generous Benefits Package Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line ...

ROLE TITLE: Duty Technician/2nd line support LOCATION: Hursley 5 days per week - Monday to Friday ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance to be considered*** We are actively looking to secure a Duty Technician ...

Second Line Software Support Engineer Milton Keynes Up to £40,000 per annum plus bonus VIQU are currently working with an established software as a Service (SaaS) organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support … this, they are hiring a second line software support engineer to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform. Please note this is focused on fixing software issues rather than infrastructure ...

Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range ...

Senior Service Desk Engineer 2 nd Line Salary: Up to £35,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing ITbusiness, who provide a managed service solution to organisations across the UK. Due to their continued … growth, they are seeking a Senior Service Desk Engineer (2 nd Line), with a particular focus on Networking capabilities. The Role Act as the second line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating ...