2nd Line Engineer Jobs

Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Jan 2025
Same period 2024 Same period 2023
Rank 532 409 549
Rank change year-on-year -123 +140 +68
Permanent jobs requiring a 2nd Line Engineer 218 398 546
As % of all permanent jobs advertised in the UK 0.33% 0.64% 0.50%
As % of the Job Titles category 0.36% 0.67% 0.53%
Number of salaries quoted 179 370 523
10th Percentile £28,481 £26,000 £26,250
25th Percentile £30,000 £28,000 £29,000
Median annual salary (50th Percentile) £35,000 £32,500 £32,500
Median % change year-on-year +7.69% - +8.33%
75th Percentile £40,000 £38,000 £38,750
90th Percentile £45,000 £43,750 £42,500
UK excluding London median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% +12.50%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,564 59,305 103,237
% of permanent jobs with a recognized job title 92.85% 95.36% 95.28%
Number of salaries quoted 27,969 43,764 67,312
10th Percentile £35,000 £30,000 £33,009
25th Percentile £45,000 £41,250 £45,000
Median annual salary (50th Percentile) £58,033 £57,500 £60,000
Median % change year-on-year +0.93% -4.17% -
75th Percentile £77,500 £76,250 £82,500
90th Percentile £96,250 £95,000 £100,000
UK excluding London median annual salary £53,684 £50,000 £52,772
% change year-on-year +7.37% -5.25% +5.54%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 18 January 2025.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 18 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -147 213 £35,000 +7.69% 53
UK excluding London -132 146 £32,500 +8.33% 45
London -7 72 £38,000 +1.33% 10
South East -47 58 £34,000 +13.33% 15
Work from Home -62 35 £32,750 +0.77% 18
North of England -57 26 £31,250 +4.17% 15
East of England -61 20 £32,500 -2.99% 3
South West -11 19 £33,500 +8.94% 7
Midlands -21 19 £30,500 -4.69% 4
North West -51 16 £32,500 +8.33% 11
East Midlands -4 10 £32,250 +5.74% 2
West Midlands -28 9 £30,000 -6.25% 2
Yorkshire +4 8 £30,000 -3.23% 1
Wales +20 3 - - 1
Scotland +17 2 £26,500 -8.62% 2
North East -24 2 £29,500 -9.23% 3

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 January 2025, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 150 (68.81%) Windows
2 147 (67.43%) Active Directory
3 146 (66.97%) Microsoft 365
4 141 (64.68%) Microsoft
5 95 (43.58%) Azure
6 93 (42.66%) Windows Server
7 71 (32.57%) VMware
8 69 (31.65%) Microsoft Exchange
9 64 (29.36%) VMware Infrastructure
9 64 (29.36%) Social Skills
10 57 (26.15%) Customer Service
10 57 (26.15%) SharePoint
11 54 (24.77%) Firewall
12 50 (22.94%) Windows 10
13 49 (22.48%) Microsoft Intune
14 47 (21.56%) Hyper-V
15 46 (21.10%) Security Cleared
16 44 (20.18%) Cisco
17 35 (16.06%) Microsoft Office
18 34 (15.60%) ITIL
19 32 (14.68%) Problem-Solving
20 31 (14.22%) TCP/IP
20 31 (14.22%) WAN
21 30 (13.76%) SC Cleared
22 29 (13.30%) VPN
23 28 (12.84%) LAN
24 26 (11.93%) DNS
25 22 (10.09%) Service Delivery
26 21 (9.63%) DHCP
26 21 (9.63%) SLA

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (31.65%) Microsoft Exchange
2 57 (26.15%) SharePoint
3 3 (1.38%) Confluence
4 2 (0.92%) SharePoint 2010
4 2 (0.92%) SharePoint 2013
Applications
1 35 (16.06%) Microsoft Office
2 3 (1.38%) Microsoft Excel
2 3 (1.38%) Microsoft PowerPoint
3 1 (0.46%) Chatbot
Business Applications
1 2 (0.92%) Remedy ITSM
2 1 (0.46%) Dynamics GP
Cloud Services
1 146 (66.97%) Microsoft 365
2 95 (43.58%) Azure
3 21 (9.63%) AWS
4 19 (8.72%) Entra ID
5 18 (8.26%) OneDrive
6 14 (6.42%) Mimecast
7 12 (5.50%) SaaS
8 10 (4.59%) GCP
9 7 (3.21%) Power Platform
10 4 (1.83%) Serverless
10 4 (1.83%) WhatsApp
11 3 (1.38%) Google Workspace
11 3 (1.38%) PowerApps
12 2 (0.92%) Cloud Computing
Communications & Networking
1 54 (24.77%) Firewall
2 31 (14.22%) TCP/IP
2 31 (14.22%) WAN
3 29 (13.30%) VPN
4 28 (12.84%) LAN
5 26 (11.93%) DNS
6 21 (9.63%) DHCP
7 16 (7.34%) Wi-Fi
8 12 (5.50%) VLAN
8 12 (5.50%) VoIP
9 6 (2.75%) PBX
10 5 (2.29%) BGP
10 5 (2.29%) OSPF
10 5 (2.29%) WLAN
11 4 (1.83%) Internet
11 4 (1.83%) SAN
11 4 (1.83%) Wireless
12 3 (1.38%) Asterisk PBX
12 3 (1.38%) IP Telephony
12 3 (1.38%) Remote Desktop
Database & Business Intelligence
1 13 (5.96%) Amazon RDS
2 6 (2.75%) SQL Server
3 3 (1.38%) Power BI
Development Applications
1 2 (0.92%) JIRA
General
1 64 (29.36%) Social Skills
2 18 (8.26%) Finance
3 11 (5.05%) Telecoms
4 10 (4.59%) Analytical Skills
5 8 (3.67%) Military
6 7 (3.21%) Organisational Skills
7 6 (2.75%) Public Sector
8 5 (2.29%) Law
8 5 (2.29%) Retail
9 4 (1.83%) Manufacturing
10 3 (1.38%) Inclusion and Diversity
10 3 (1.38%) Legal
11 1 (0.46%) Documentation Skills
11 1 (0.46%) Electronics
11 1 (0.46%) Marketing
Miscellaneous
1 19 (8.72%) Driving Licence
2 8 (3.67%) Smartphone
3 5 (2.29%) BYOD
3 5 (2.29%) Fat Client
3 5 (2.29%) Thin Client
4 4 (1.83%) Video Conferencing
5 3 (1.38%) CCTV
5 3 (1.38%) Management Information System
5 3 (1.38%) Self-Motivation
6 2 (0.92%) CMDB
6 2 (0.92%) EPoS
7 1 (0.46%) Client/Server
7 1 (0.46%) Data Centre
7 1 (0.46%) NHS
7 1 (0.46%) Onboarding
7 1 (0.46%) Virtual Team
Operating Systems
1 150 (68.81%) Windows
2 93 (42.66%) Windows Server
3 50 (22.94%) Windows 10
4 19 (8.72%) Windows Server 2016
5 8 (3.67%) Windows Server 2019
6 7 (3.21%) Linux
7 6 (2.75%) Android
8 5 (2.29%) Apple iOS
9 4 (1.83%) CentOS
9 4 (1.83%) Windows 7
9 4 (1.83%) Windows Server 2008
10 3 (1.38%) Windows Server 2012
11 1 (0.46%) Mac OS
11 1 (0.46%) Windows 8
Processes & Methodologies
1 57 (26.15%) Customer Service
2 34 (15.60%) ITIL
3 32 (14.68%) Problem-Solving
4 22 (10.09%) Service Delivery
5 20 (9.17%) Infrastructure Engineering
6 17 (7.80%) ITSM
7 15 (6.88%) Collaborative Working
8 11 (5.05%) Security Patching
8 11 (5.05%) Server Building
9 9 (4.13%) Cybersecurity
9 9 (4.13%) Remote Monitoring and Management
10 8 (3.67%) Network Monitoring
10 8 (3.67%) Proactive Monitoring
10 8 (3.67%) Problem Management
10 8 (3.67%) Service Management
11 7 (3.21%) Mobile Device Management
12 6 (2.75%) Infrastructure Management
12 6 (2.75%) Kalman Filter
12 6 (2.75%) Server Virtualisation
12 6 (2.75%) User Experience
Programming Languages
1 11 (5.05%) SQL
2 4 (1.83%) PowerShell
Qualifications
1 46 (21.10%) Security Cleared
2 30 (13.76%) SC Cleared
3 19 (8.72%) CCNA
3 19 (8.72%) Cisco Certification
4 16 (7.34%) Microsoft Certification
5 13 (5.96%) Degree
5 13 (5.96%) DV Cleared
6 10 (4.59%) Azure Certification
6 10 (4.59%) CCNP
7 8 (3.67%) JNCIA
8 5 (2.29%) Computer Science Degree
9 4 (1.83%) ITIL Foundation Certificate
10 3 (1.38%) DBS Check
10 3 (1.38%) Network+ Certification
11 2 (0.92%) A+ Certification
11 2 (0.92%) Citrix Certification
11 2 (0.92%) MCITP
11 2 (0.92%) MCSE
12 1 (0.46%) ITIL Certification
12 1 (0.46%) MCSA
Quality Assurance & Compliance
1 21 (9.63%) SLA
2 2 (0.92%) ISO/IEC 27001
3 1 (0.46%) COBIT
System Software
1 147 (67.43%) Active Directory
2 64 (29.36%) VMware Infrastructure
3 47 (21.56%) Hyper-V
4 6 (2.75%) Virtual Desktop
4 6 (2.75%) VMware ESXi
5 5 (2.29%) XenApp
5 5 (2.29%) XenDesktop
6 4 (1.83%) Microsoft Virtual Server
6 4 (1.83%) Virtual Servers
7 3 (1.38%) VMware Workstation
8 2 (0.92%) Virtual Machines
9 1 (0.46%) Terminal Services
Systems Management
1 49 (22.48%) Microsoft Intune
2 15 (6.88%) SCCM
3 5 (2.29%) Nagios
3 5 (2.29%) vCenter Server
4 4 (1.83%) Autotask
4 4 (1.83%) Backup Exec
4 4 (1.83%) FortiGate
4 4 (1.83%) Kubernetes
5 2 (0.92%) WSUS
6 1 (0.46%) Jamf Pro
Vendors
1 141 (64.68%) Microsoft
2 71 (32.57%) VMware
3 44 (20.18%) Cisco
4 15 (6.88%) Dell
5 14 (6.42%) Juniper
6 13 (5.96%) Google
7 12 (5.50%) Bloomberg
7 12 (5.50%) Meraki
8 10 (4.59%) Citrix
8 10 (4.59%) HP
9 9 (4.13%) Apple
9 9 (4.13%) Fortinet
9 9 (4.13%) Palo Alto
10 8 (3.67%) Ubiquiti
11 7 (3.21%) SolarWinds
12 6 (2.75%) Veeam
12 6 (2.75%) WatchGuard
13 5 (2.29%) Aruba
13 5 (2.29%) ServiceNow
13 5 (2.29%) Symantec