Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 471 517 722
Rank change year-on-year +46 +205 -98
Permanent jobs requiring a 2nd Line Engineer 498 574 540
As % of all permanent jobs advertised in the UK 0.51% 0.55% 0.35%
As % of the Job Titles category 0.54% 0.60% 0.36%
Number of salaries quoted 472 540 466
10th Percentile £25,950 £26,250 £25,500
25th Percentile £27,500 £28,500 £26,250
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +12.28%
75th Percentile £36,000 £38,750 £35,000
90th Percentile £40,000 £42,500 £40,000
UK excluding London median annual salary £30,000 £31,625 £30,000
% change year-on-year -5.14% +5.42% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,901 95,961 148,050
% of permanent jobs with a recognized job title 94.62% 91.57% 96.06%
Number of salaries quoted 66,751 60,281 85,224
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,686 £60,000 £60,000
Median % change year-on-year -12.19% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £95,495
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 26 April 2024.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +71 469 £32,500 - 121
UK excluding London +7 407 £30,000 -5.14% 110
South East -26 103 £30,000 -4.76% 28
North of England +73 102 £31,500 -3.08% 27
Work from Home +59 95 £32,500 - 35
London +67 91 £37,000 - 15
East of England +49 69 £32,500 - 10
South West -32 54 £31,500 -13.70% 19
Midlands +21 53 £30,000 - 21
North West +4 47 £30,000 -10.45% 21
West Midlands +43 38 £30,000 -1.64% 17
Yorkshire +103 32 £32,500 +10.17% 5
North East +21 23 £32,000 - 1
Wales +21 16 £27,500 - 4
East Midlands -19 15 £32,500 +8.33% 4
Scotland -64 6 £29,000 -9.38% 4
Northern Ireland +28 4 £35,000 +7.69%

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2024, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 346 (69.48%) Windows
2 317 (63.65%) Active Directory
3 316 (63.45%) Microsoft
4 310 (62.25%) Microsoft 365
5 200 (40.16%) Azure
6 197 (39.56%) Social Skills
7 164 (32.93%) Windows Server
8 148 (29.72%) Problem-Solving
9 135 (27.11%) Windows 10
10 134 (26.91%) SharePoint
11 128 (25.70%) Customer Service
12 119 (23.90%) VMware
13 112 (22.49%) Microsoft Office
14 111 (22.29%) Microsoft Exchange
15 103 (20.68%) Firewall
16 91 (18.27%) Microsoft Intune
17 85 (17.07%) VMware Infrastructure
18 84 (16.87%) Entra ID
19 79 (15.86%) ITIL
20 75 (15.06%) Hyper-V
21 66 (13.25%) Microsoft Certification
22 65 (13.05%) Wi-Fi
23 63 (12.65%) DNS
24 62 (12.45%) LAN
24 62 (12.45%) Degree
25 61 (12.25%) WAN
26 53 (10.64%) DHCP
27 51 (10.24%) Cisco
28 49 (9.84%) Finance
29 48 (9.64%) Security Cleared

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 134 (26.91%) SharePoint
2 111 (22.29%) Microsoft Exchange
3 7 (1.41%) SharePoint 2010
3 7 (1.41%) SharePoint 2013
4 5 (1.00%) Confluence
5 4 (0.80%) Jupyter
6 2 (0.40%) Exchange Server 2007
6 2 (0.40%) Exchange Server 2010
6 2 (0.40%) Exchange Server 2013
7 1 (0.20%) IBM Notes
7 1 (0.20%) JOnAS
7 1 (0.20%) Skype for Business
Applications
1 112 (22.49%) Microsoft Office
2 16 (3.21%) Microsoft Excel
3 3 (0.60%) Spreadsheet
4 2 (0.40%) InfoPath
4 2 (0.40%) Microsoft PowerPoint
Business Applications
1 2 (0.40%) Remedy ITSM
2 1 (0.20%) Dynamics AX
Cloud Services
1 310 (62.25%) Microsoft 365
2 200 (40.16%) Azure
3 84 (16.87%) Entra ID
4 45 (9.04%) OneDrive
5 26 (5.22%) AWS
6 24 (4.82%) GCP
7 4 (0.80%) Dynamics 365
7 4 (0.80%) Mimecast
8 3 (0.60%) Azure Sentinel
8 3 (0.60%) Cloud Computing
8 3 (0.60%) Google Workspace
9 2 (0.40%) IaaS
9 2 (0.40%) SaaS
10 1 (0.20%) Azure DevOps
10 1 (0.20%) Nutanix
10 1 (0.20%) Power Platform
10 1 (0.20%) WhatsApp
Communications & Networking
1 103 (20.68%) Firewall
2 65 (13.05%) Wi-Fi
3 63 (12.65%) DNS
4 62 (12.45%) LAN
5 61 (12.25%) WAN
6 53 (10.64%) DHCP
7 40 (8.03%) VPN
8 36 (7.23%) VLAN
9 29 (5.82%) TCP/IP
10 27 (5.42%) Network Security
10 27 (5.42%) VoIP
11 19 (3.82%) SAN
12 16 (3.21%) Internet
13 15 (3.01%) IPsec
13 15 (3.01%) Remote Desktop
14 12 (2.41%) BGP
14 12 (2.41%) Wireless
15 11 (2.21%) MPLS
16 8 (1.61%) NAS
17 7 (1.41%) Intranet
Database & Business Intelligence
1 31 (6.22%) SQL Server
2 20 (4.02%) Amazon RDS
3 8 (1.61%) MariaDB
3 8 (1.61%) MySQL
4 4 (0.80%) Metabase
5 1 (0.20%) Power BI
5 1 (0.20%) Relational Database
Development Applications
1 11 (2.21%) JIRA
2 4 (0.80%) Visual Studio Code
General
1 197 (39.56%) Social Skills
2 49 (9.84%) Finance
3 43 (8.63%) Analytical Skills
4 38 (7.63%) Organisational Skills
5 24 (4.82%) Manufacturing
6 23 (4.62%) Law
7 20 (4.02%) Legal
8 16 (3.21%) Telecoms
9 11 (2.21%) Documentation Skills
10 7 (1.41%) Retail
11 6 (1.20%) Inclusion and Diversity
12 4 (0.80%) Marketing
12 4 (0.80%) Public Sector
13 3 (0.60%) Electronics
14 2 (0.40%) Banking
14 2 (0.40%) Games
15 1 (0.20%) Advertising
15 1 (0.20%) Automotive
15 1 (0.20%) Financial Institution
15 1 (0.20%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (0.80%) Cocoa
2 2 (0.40%) .NET
2 2 (0.40%) COM
2 2 (0.40%) HTML
2 2 (0.40%) HTML5
3 1 (0.20%) ARM Templates
3 1 (0.20%) CSS
3 1 (0.20%) EDI
3 1 (0.20%) Web Services
3 1 (0.20%) XML
Miscellaneous
1 35 (7.03%) Driving Licence
2 27 (5.42%) Onboarding
3 19 (3.82%) EPoS
4 14 (2.81%) Self-Motivation
5 12 (2.41%) iPad
5 12 (2.41%) Smartphone
6 11 (2.21%) Enterprise Storage
7 9 (1.81%) Management Information System
8 8 (1.61%) Clustering
8 8 (1.61%) PKI
9 7 (1.41%) Video Conferencing
10 6 (1.20%) Public Cloud
10 6 (1.20%) Replication
11 5 (1.00%) Apple TV
12 4 (0.80%) Raspberry Pi
13 3 (0.60%) Team-Oriented Environment
14 2 (0.40%) Life Science
15 1 (0.20%) Hedge funds
15 1 (0.20%) iPhone
15 1 (0.20%) Tandem
Operating Systems
1 346 (69.48%) Windows
2 164 (32.93%) Windows Server
3 135 (27.11%) Windows 10
4 46 (9.24%) Mac OS
5 42 (8.43%) Linux
6 31 (6.22%) Windows Server 2012
7 26 (5.22%) Apple iOS
8 20 (4.02%) Android
8 20 (4.02%) Windows Server 2019
9 18 (3.61%) Windows Server 2016
10 12 (2.41%) Windows 7
11 7 (1.41%) Windows Server 2008
12 5 (1.00%) CentOS
13 3 (0.60%) Mac OS X
14 1 (0.20%) VMS
14 1 (0.20%) Windows 8
14 1 (0.20%) Windows Mobile
14 1 (0.20%) Windows NT
14 1 (0.20%) Windows XP
Processes & Methodologies
1 148 (29.72%) Problem-Solving
2 128 (25.70%) Customer Service
3 79 (15.86%) ITIL
4 40 (8.03%) Computer Science
5 34 (6.83%) Incident Management
6 25 (5.02%) Service Delivery
7 24 (4.82%) Mobile Device Management
8 23 (4.62%) Infrastructure Engineering
9 17 (3.41%) Mentoring
10 15 (3.01%) ITSM
10 15 (3.01%) Problem Management
10 15 (3.01%) Time Management
11 14 (2.81%) Change Management
11 14 (2.81%) Logistics
11 14 (2.81%) Service Management
12 13 (2.61%) Cybersecurity
12 13 (2.61%) Server Management
13 12 (2.41%) Project Delivery
14 11 (2.21%) Antivirus Management
14 11 (2.21%) Remote Monitoring and Management
Programming Languages
1 36 (7.23%) PowerShell
2 12 (2.41%) SQL
3 8 (1.61%) Python
4 3 (0.60%) JavaScript
5 2 (0.40%) Bash
5 2 (0.40%) R
6 1 (0.20%) Bicep
6 1 (0.20%) C++
6 1 (0.20%) Perl
Qualifications
1 66 (13.25%) Microsoft Certification
2 62 (12.45%) Degree
3 48 (9.64%) Security Cleared
4 39 (7.83%) Computer Science Degree
5 36 (7.23%) A+ Certification
5 36 (7.23%) SC Cleared
6 35 (7.03%) DBS Check
7 27 (5.42%) MCP
8 21 (4.22%) CCNA
8 21 (4.22%) Cisco Certification
9 15 (3.01%) Azure Certification
10 14 (2.81%) CCNP
11 10 (2.01%) Network+ Certification
12 8 (1.61%) CompTIA Security+
12 8 (1.61%) MCSE
13 7 (1.41%) MCITP
14 6 (1.20%) HND
15 5 (1.00%) MCDST
16 3 (0.60%) DV Cleared
16 3 (0.60%) ITIL Certification
Quality Assurance & Compliance
1 36 (7.23%) SLA
2 3 (0.60%) GDPR
3 1 (0.20%) Cyber Essentials
3 1 (0.20%) ISO/IEC 27001
3 1 (0.20%) PCI DSS
System Software
1 317 (63.65%) Active Directory
2 85 (17.07%) VMware Infrastructure
3 75 (15.06%) Hyper-V
4 22 (4.42%) VMware ESXi
5 13 (2.61%) Virtual Desktop
6 8 (1.61%) vSphere
7 7 (1.41%) XenApp
7 7 (1.41%) XenDesktop
8 6 (1.20%) VMware Workstation
9 3 (0.60%) Terminal Services
10 1 (0.20%) Firmware
10 1 (0.20%) Virtual Servers
10 1 (0.20%) VMware NSX
Systems Management
1 91 (18.27%) Microsoft Intune
2 37 (7.43%) SCCM
3 13 (2.61%) vCenter Server
4 8 (1.61%) Failover Clustering
4 8 (1.61%) Jamf Pro
5 7 (1.41%) Autotask
6 6 (1.20%) SmoothWall
7 3 (0.60%) NetBackup
7 3 (0.60%) SCOM
8 2 (0.40%) Ansible
8 2 (0.40%) Backup Exec
8 2 (0.40%) Puppet
8 2 (0.40%) Single Sign-On
9 1 (0.20%) AirWatch
9 1 (0.20%) Dell DRAC
9 1 (0.20%) FortiGate
9 1 (0.20%) Microsoft Data Protection Manager
9 1 (0.20%) Opsgenie
9 1 (0.20%) SCDPM
9 1 (0.20%) SCVMM
Vendors
1 316 (63.45%) Microsoft
2 119 (23.90%) VMware
3 51 (10.24%) Cisco
4 42 (8.43%) Citrix
5 30 (6.02%) Apple
6 26 (5.22%) Veeam
7 21 (4.22%) HP
7 21 (4.22%) Sophos
8 17 (3.41%) Google
9 16 (3.21%) Dell
10 13 (2.61%) Bloomberg
10 13 (2.61%) Juniper
11 11 (2.21%) Meraki
12 10 (2.01%) Datto
13 8 (1.61%) ServiceNow
14 7 (1.41%) Remedy
14 7 (1.41%) Symantec
15 6 (1.20%) ESET
16 5 (1.00%) Sun
16 5 (1.00%) Ubiquiti