14 of 14 Remote Permanent 2nd Line Support Engineer Jobs

1st/2nd Line Support Engineer £35,000 - £40,000 | Blackburn (Hybrid) | Evening/Night Shifts When most people are logging off, you’re just getting started. You’re the type of engineer who thrives on owning a problem end-to-end, whether it’s a password reset or an Intune … policy that’s misbehaving at 2am. You’re confident across 1st and 2nd line support, and you don’t panic when something breaks, you calmly get stuck in and fix it. This is your chance to join a growing business that’s delivering impactful work across cloud, data, and digital transformation. You’ll play a … Night shifts (Mon-Fri: 12:00am to 8:30am) or Evening & Weekend shifts (Mon-Wed: 16:00pm - 12:30am, and Sat & Sun: 08:30 – 17:00) Variety : 1st and 2nd line support across a wide range of Microsoft cloud and on-prem tech Impact : Be the go-to contact during out-of-hours support More ❯

2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of … is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … solving, and brings a good sense of humour to the job. Benefits: Remote Working Bonus 24 days holiday + Bank Holidays + Christmas Shut Down Interested? Click Apply Now! 2nd Line Support Engineer More ❯

2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of … is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … solving, and brings a good sense of humour to the job. Benefits: Remote Working Bonus 24 days holiday + Bank Holidays + Christmas Shut Down Interested? Click Apply Now! 2nd Line Support Engineer More ❯

IT Support Technician/Second Line IT Desktop Support Engineer An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you’ve also worked … in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + … from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician/Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service. As an IT Support More ❯

2nd Line IT Engineer – Remote (MSP Environment, Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure … services across the UK. We’re looking for a 2nd Line IT Engineer who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You’ll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments … tech while being part of a close-knit remote team — this is the role for you. What You’ll Be Doing Providing advanced remote and occasional on-site support to SME clients. Acting as an escalation point for complex technical issues from other support tiers. Supporting, configuring, and maintaining Windows Server & Desktop environments . Managing Active More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Falkirk– Hybrid - £40,000 Service Desk based - front line support A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the … Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Falkirk office and … at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such More ❯

Role: 2nd Line Engineer (Fintech/Web3 Start-Up) Location: Bournemouth (Hybrid) Salary: £32,000 - £38,000 FinTech/Crypto Start-Up | Next-Gen Tech | Multiple Roles Available | Huge Growth Potential Were partnered with a cutting-edge FinTech and Crypto start-up based in Bournemouth , pushing boundaries in digital assets, blockchain, and next-gen financial … technology. Theyre scaling fast and hiring multiple 2nd Line Engineers to strengthen their growing technical operations team. Youll be working in a high-energy, collaborative environment , supporting mission-critical systems while gaining hands-on exposure to cloud, automation, and blockchain-based infrastructure . Expect to work with talented engineers and developers who are building products that are … driven tech stacks Paid training & certifications to boost your career Private healthcare, 25 days holiday + BH Regular socials, tech talks & team events Fast-track progression into 3rd Line, Projects, or Cloud Engineering If youre ready to be part of a FinTech revolution and grow your career with one of Bournemouths most exciting tech start-ups, click APPLY More ❯

environments. The IT Manager will bring strong technical problem-solving skills with solid experience of using Azure, along with the required skills to lead and mentor an IT Support Executive. This is a hybrid role with 4 days based at the client’s site in Central London and one day working remotely. Key responsibilities Reporting to the Head … of IT you will manage the day-to-day performance of IT systems, software, and network infrastructure. Providing 2 nd line support, resolving escalated hardware, software, and network issues with a methodical and analytical approach. Oversee and maintain Microsoft 365 and Azure environments, including user access, identity management, and system configuration. Implement and manage backups, patching … party providers to ensure optimal performance of outsourced services and technologies. Skills & Experience required Degree in Computer Science, IT or related field. At least 3–5 years’ experience in 2nd line support or systems administration roles. Confident with Active Directory, Microsoft 365 and Azure administration. Windows Server environments and endpoint management tools. Previous experience of More ❯

IT Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide … an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home. Key responsibilities of … this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide … an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home. Key responsibilities of … this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding More ❯

Role: 2nd Line Engineer (Fintech/Web3 Start-Up) Location: Bournemouth (Hybrid) Salary: £32,000 - £38,000 FinTech/Crypto Start-Up Next-Gen Tech Multiple Roles Available Huge Growth Potential Were partnered with a cutting-edge FinTech and Crypto start-up based in Bournemouth , pushing boundaries in digital assets, blockchain, and next-gen financial More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team … alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with … are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the More ❯

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level … of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform … advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation More ❯