2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 637 578 591
Rank change year-on-year -59 +13 +284
Permanent jobs requiring a 2nd Line Support Engineer 75 347 413
As % of all permanent jobs advertised in the UK 0.13% 0.35% 0.42%
As % of the Job Titles category 0.15% 0.37% 0.45%
Number of salaries quoted 75 334 380
10th Percentile £29,000 £25,825 £26,250
25th Percentile £29,250 £26,750 £28,000
Median annual salary (50th Percentile) £32,500 £31,000 £32,500
Median % change year-on-year +4.84% -4.62% +4.39%
75th Percentile £37,750 £35,000 £37,000
90th Percentile £42,150 £38,750 £40,000
UK excluding London median annual salary £32,000 £30,000 £31,500
% change year-on-year +6.67% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,981 94,642 91,089
% of permanent jobs with a recognized job title 90.74% 94.70% 91.53%
Number of salaries quoted 27,187 67,606 57,639
10th Percentile £29,500 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £71,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,564 £50,000 £53,059
% change year-on-year +3.13% -5.76% +6.12%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 20 May 2025.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -84 74 £32,625 +2.76% 80
UK excluding London -55 51 £32,000 +6.67% 67
Work from Home +88 28 £32,500 - 17
London +85 24 £38,000 +11.76% 21
Midlands +42 15 £32,500 +8.33% 9
South East +32 13 £31,000 +3.33% 30
North of England -15 12 £30,000 - 20
East Midlands +22 9 £32,500 - 1
South West +64 7 £32,500 -2.26% 7
West Midlands +45 6 £35,000 +16.67% 7
North West -38 6 £31,375 +8.19% 9
Yorkshire +58 5 £30,000 -7.69% 2
East of England -8 4 £30,000 -7.69% 4
Scotland +122 1 £32,500 +8.33%
North East +20 1 £30,000 -6.98% 9

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 58 (77.33%) Microsoft 365
2 53 (70.67%) Windows
3 45 (60.00%) Microsoft
4 42 (56.00%) Active Directory
5 28 (37.33%) Social Skills
6 27 (36.00%) WAN
7 26 (34.67%) Windows Server
8 25 (33.33%) Azure
9 22 (29.33%) Microsoft Intune
9 22 (29.33%) LAN
9 22 (29.33%) Firewall
10 20 (26.67%) Windows 10
11 19 (25.33%) Customer Service
12 18 (24.00%) Microsoft Exchange
13 17 (22.67%) VMware
14 16 (21.33%) Wi-Fi
14 16 (21.33%) Microsoft Office
15 15 (20.00%) Cisco
15 15 (20.00%) Driving Licence
16 13 (17.33%) DNS
17 12 (16.00%) ITIL
17 12 (16.00%) Hyper-V
17 12 (16.00%) VMware Infrastructure
18 11 (14.67%) VLAN
18 11 (14.67%) SharePoint
19 10 (13.33%) DHCP
19 10 (13.33%) SLA
20 9 (12.00%) HP
20 9 (12.00%) SCCM
20 9 (12.00%) Entra ID

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (24.00%) Microsoft Exchange
2 11 (14.67%) SharePoint
Applications
1 16 (21.33%) Microsoft Office
Cloud Services
1 58 (77.33%) Microsoft 365
2 25 (33.33%) Azure
3 9 (12.00%) Entra ID
4 8 (10.67%) OneDrive
5 5 (6.67%) AWS
6 3 (4.00%) Cloud Computing
6 3 (4.00%) Mimecast
7 2 (2.67%) GCP
7 2 (2.67%) Google Workspace
Communications & Networking
1 27 (36.00%) WAN
2 22 (29.33%) Firewall
2 22 (29.33%) LAN
3 16 (21.33%) Wi-Fi
4 13 (17.33%) DNS
5 11 (14.67%) VLAN
6 10 (13.33%) DHCP
7 7 (9.33%) TCP/IP
7 7 (9.33%) VPN
8 5 (6.67%) IPsec
8 5 (6.67%) SD-WAN
9 4 (5.33%) PBX
9 4 (5.33%) VoIP
10 2 (2.67%) Intrusion Detection
11 1 (1.33%) ADSL
11 1 (1.33%) Network Security
11 1 (1.33%) Wireless
Database & Business Intelligence
1 2 (2.67%) Amazon RDS
2 1 (1.33%) SQL Server
General
1 28 (37.33%) Social Skills
2 9 (12.00%) Analytical Skills
3 6 (8.00%) Inclusion and Diversity
3 6 (8.00%) Organisational Skills
4 5 (6.67%) Telecoms
5 4 (5.33%) Advertising
6 2 (2.67%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (1.33%) X-Windows
Miscellaneous
1 15 (20.00%) Driving Licence
2 6 (8.00%) EPoS
3 3 (4.00%) Onboarding
4 1 (1.33%) Client/Server
4 1 (1.33%) CMDB
4 1 (1.33%) Data Centre
4 1 (1.33%) iPhone
4 1 (1.33%) PropTech
4 1 (1.33%) Self-Motivation
4 1 (1.33%) Virtual Team
Operating Systems
1 53 (70.67%) Windows
2 26 (34.67%) Windows Server
3 20 (26.67%) Windows 10
4 8 (10.67%) Windows 7
5 5 (6.67%) Linux
5 5 (6.67%) Windows Server 2016
6 2 (2.67%) Apple iOS
6 2 (2.67%) Mac OS
6 2 (2.67%) Windows Server 2008
6 2 (2.67%) Windows Server 2012
6 2 (2.67%) Windows Server 2019
7 1 (1.33%) Android
7 1 (1.33%) Mac OS X
Processes & Methodologies
1 19 (25.33%) Customer Service
2 12 (16.00%) ITIL
3 8 (10.67%) Mobile Device Management
3 8 (10.67%) Problem-Solving
4 6 (8.00%) Antivirus Management
4 6 (8.00%) Cybersecurity
4 6 (8.00%) User Experience
5 5 (6.67%) Data Protection
5 5 (6.67%) Migration
5 5 (6.67%) Service Delivery
6 4 (5.33%) CRM
6 4 (5.33%) ITSM
6 4 (5.33%) Security Monitoring
7 3 (4.00%) Agile
7 3 (4.00%) Continuous Improvement
7 3 (4.00%) Mentoring
7 3 (4.00%) Proactive Monitoring
8 2 (2.67%) Asset Management
8 2 (2.67%) Infrastructure Management
8 2 (2.67%) Network Monitoring
Programming Languages
1 5 (6.67%) PowerShell
Qualifications
1 7 (9.33%) Security Cleared
2 5 (6.67%) CCNA
2 5 (6.67%) Cisco Certification
2 5 (6.67%) SC Cleared
3 4 (5.33%) Degree
3 4 (5.33%) Microsoft Certification
4 3 (4.00%) ITIL Certification
5 2 (2.67%) Azure Certification
6 1 (1.33%) Computer Science Degree
6 1 (1.33%) DBS Check
6 1 (1.33%) MCSA
Quality Assurance & Compliance
1 10 (13.33%) SLA
2 2 (2.67%) ISO 9000
System Software
1 42 (56.00%) Active Directory
2 12 (16.00%) Hyper-V
2 12 (16.00%) VMware Infrastructure
3 4 (5.33%) Virtual Desktop
3 4 (5.33%) XenApp
4 2 (2.67%) VMware Workstation
4 2 (2.67%) XenDesktop
5 1 (1.33%) Firmware
Systems Management
1 22 (29.33%) Microsoft Intune
2 9 (12.00%) SCCM
3 2 (2.67%) Active Directory Federation Services
3 2 (2.67%) SCOM
3 2 (2.67%) SCSM
4 1 (1.33%) Backup Exec
Vendors
1 45 (60.00%) Microsoft
2 17 (22.67%) VMware
3 15 (20.00%) Cisco
4 9 (12.00%) HP
5 8 (10.67%) Dell
6 6 (8.00%) Citrix
7 5 (6.67%) WatchGuard
8 3 (4.00%) Draytek
8 3 (4.00%) Google
8 3 (4.00%) Meraki
8 3 (4.00%) SonicWALL
8 3 (4.00%) Sophos
8 3 (4.00%) Ubiquiti
9 2 (2.67%) CheckPoint
9 2 (2.67%) Fujitsu
9 2 (2.67%) Symantec
10 1 (1.33%) Aruba
10 1 (1.33%) Fortinet
10 1 (1.33%) Juniper
10 1 (1.33%) Veritas