1 to 4 of 4 Permanent 2nd Line Technical Support Jobs

Job Title - Technical Support 2nd Line - Out of Hours Salary - Up to £36k depending on experience Location - UK Remote Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are expanding our … Out of Hours Team and looking for an experienced (2nd line) Technical Support Advisor. The Out of Hours team typically work a rota pattern of 7pm to 7am/4 on 4 off. Principal Responsibilities/Duties • Ensuring that the Customer is at … the centre of everything that we do. • Providing 1st and 2nd line support to customers for Telephony, Data and IT Services. • Responsible for handling incoming queries by receiving phone calls, emails, and portal requests. Responding to these within the agreed target time and meeting any more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please more »

2nd Line Technical Support | £35,000 | Hull | On-site My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will … such as telephone or ticketing systems. Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. … Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please … efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data … after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of more »