We’re recruiting for a 3rdLine Support Engineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems … that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software, and hardware. … As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base by authoring articles that support More ❯
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Cactus Search
We are supporting an awesome business in Glasgow looking for a 3rdLine Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
Job Title: Projects engineer 2/3rdline Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 46k per annum DOE Benefits: 28 days AL rising to 29+ BHs + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering … of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your … career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT · You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Lynx Recruitment Limited
Lynx Recruitment is seeking an experienced 3rdLine Windows Engineer to perform a combination of Level 3 support and project-based tasks, supporting a range of IT platforms primarily within the public sector. The role requires strong troubleshooting skills and the ability to remain effective More ❯
Job title: 3rdLine Senior Network Engineer Location: Bracknell or Basingstoke Salary: £55k plus 3% bonus This role is worked over 2 different shifts: 8am -4pm or 10am-6pm Candidates for this role must be willing an eligible to go through SC clearance. Job More ❯
in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Job Overview: Joining as a 3rdLine Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing More ❯
Our client are seeking an experienced 3rdLine IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Focus Resourcing
Our client are seeking an experienced 3rdLine IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability More ❯
Our client are seeking an experienced 3rdLine IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum excellent benefits + career progress
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our client are seeking an experienced 3rdLine IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our client are seeking an experienced 3rdLine IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability More ❯
Partner Job CBSbutler Holdings Limited trading as CBSbutler Job title: 3rdLine Senior Network Engineer Location: Bracknell or Basingstoke Salary: £55k plus 3% bonus This role involves working over 2 shifts: 8am - 4pm or 10am - 6pm. Candidates must be willing and eligible to undergo SC More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Pardoe Wray
Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring More ❯
Job Description IT Infrastructure Engineer 2 nd and 3 rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience. You must be able speak in both English … Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the … for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). More ❯
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Life on the team Location: Hatfield/Milton Keynes/Nottingham Hours: 37.5 per week Hybrid Working Required to be in the office at least 2 days a week. Also, there may be requirement to be on customer site. Role More ❯
NE1, Newcastle upon Tyne, Tyne & Wear, United Kingdom
Pardoe Wray
Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring More ❯
ThirdLine Support and Infrastructure Engineer We are searching for an enthusiastic and client-focused ThirdLine Support and Infrastructure Engineer to join our Exeter office on a full-time basis. You will provide thirdline systems support in conjunction More ❯