Senior Associate, Production Services Application Support Analyst
- Location
- Manchester, England, United Kingdom
processes, usage, or recent software releases, routing unresolved problems to relevant teams. Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times. To be successful in this role, we’re seeking the following: Technical skills: Excellent … Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.) Knowledge of any issue/problem tracking system such as ServiceNow Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation AI Automation Agentic AI Prompt Engineering Soft Skills: Excellent verbal and written ...