AWS Connect Specialist
- Hiring Organisation
- CSZNet, Inc
- Location
- Washington, Washington DC, United States
- Employment Type
- Permanent
- Salary
- USD Annual
closely with the Office of the Chief Financial Officer (OCFO) and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. Key Responsibilities: 1) Design and Configuration: a) Design, document, and implement … contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements. b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows. c) Configure and maintain Amazon Connect instances, user profiles, routing profiles ...