ServiceNow Functional Consultant - Warwick
- Hiring Organisation
- Infosys Technologies
- Location
- London, United Kingdom
- Salary
- £ 80 K
Location – United kingdom, WarwickKey Skills: Technical: ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management.Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow platform capabilities.Strong analytical, problem … SLAs and user experience flows.Provide functional direction on process design, solution options, requirement prioritiation and ServiceNow capability fitment.Review and approve functional specifications, user stories, acceptance criteria, process flows and solution design documentation.Act as the functional liaison between business stakeholders, architects, developers, testers and project delivery teams to ensure ...