Cloud Service Channel Manager
england, united kingdom
Accenture
hone your talents within an innovative technology environment. As a Cloud Contact Centre Manager, you will: · Design and implement contact centre solutions for Sprinklr, Amazon Connect, Genesys Cloud CX, and Microsoft Dynamics 365 Contact Centre · Integrating CRM systems, ticketing platforms, and third-party analytics tools to CCaaS solutions. · Leverage … AI-driven capabilities, including OpenAI, Co-Pilot, and Amazon Connect Contact Lens, to support features such as sentiment analysis, predictive analytics, and omnichannel support. · Work on API integrations to CCaaS and Hyperscaler platforms ensuring seamless enterprise-wide solutions. · Collaborate with clients to translate business requirements into scalable technical designs. … Conduct workshops showcasing ability to enhance customer experience and operational efficiency · Guide clients in cloud migration strategies, showcasing platforms including Sprinklr, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics 365 Contact Centre as a robust CCaaS solutions. · Develop business cases for transformation projects, highlighting the strategic value of Cloud More ❯
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