VodafoneThree - Service Desk Analyst
- Hiring Organisation
- VodafoneThree
- Location
- Hampshire, United Kingdom
- Employment Type
- Full Time
strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations. What you'll do The VBSE ENOC Service Desk Analyst provides 24x7x365 first line and advanced support for key Vodafone business customers. The role is responsible for managing incidents and service requests across a broad … range of technologies, ensuring timely resolution and consistent delivery against contracted SLAs. Working within a fast paced operational environment, the analyst supports the full incident lifecycle-triage, diagnosis, escalation, Service Incident Management, communication, and resolution-while maintaining high standards of customer service. This varied role contributes to operational excellence through ...