ClickHelp, Trainual or similar Understanding of the insurance lifecycle (quote, bind, issue, endorsements, renewals, claims) Knowledge of policy administration systems and insurance workflows Key Skills Excellent written English - clear, precise and structured Ability to quickly absorb and simplify complex information Strong analytical thinking and curiosity about how systems … work Meticulous attention to detail Strong organisational skills and ability to manage multiple documentation streams Confident working with SMEs, developers, BAs and testers to gather accurate information Ability to work independently and take ownership of deliverables Strong communication skills suitable for client-facing interaction ...