Director, Customer Success Management
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
align on outcomes. Represent the team and strategy in executive forums and customer engagements. Advocate for resources and process improvements using data insights. Requirements & Skills Strong written and verbal communication, including concise delivery of strategy and escalation guidance. Strong presentation skills, confident representation in executive forums. Proven ability … comparable platform. Leadership of high‐performing CSM teams, coaching and upskilling focus. Strong perspective on performance management across all manager levels. Collaboration and negotiation skills to drive outcomes in a matrixed environment. Familiarity with Salesforce products, customer success methodology, best practices, health scoring frameworks, and adoption metrics. Ability ...