Infrastructure Engineering Professional
- Hiring Organisation
- BT Group
- Location
- Cheltenham, Gloucestershire, United Kingdom
- Salary
- £ 70 K
incidents and service requests in line with agreed service levels.Support end-user devices, workplace technology, and local IT infrastructure.Assist with hardware deployment, replacement, and asset management activities.Diagnose and resolve technical issues, escalating where appropriate.Essential Skills/ExperienceIncident ManagementIT InfrastructureDecision MakingTroubleshootingIT SecurityDesirable Skills/ExperienceEssentialExperience providing IT support … Microsoft applications and services (Office Suite, SCCM).DesirableExperience supporting users within secure or regulated environments.Knowledge of networking fundamentals and local infrastructure support.Experience with asset management and hardware deployment activities.Familiarity with Jira Service Desk or similar IT service management tools.Our PackageTailored benefits make a real difference. That ...