Customer Success Manager
- Hiring Organisation
- Asite
- Location
- City of London, London, United Kingdom
Quarterly Business Reviews (QBRs), usage insights, and strategic recommendations. Monitor account health and usage metrics to ensure clients are achieving expected outcomes. Risk & Opportunity Management Identify risks to adoption or satisfaction and coordinate mitigation plans with internal teams. Partner with Growth Consultants to identify and support upsell, cross-sell … Promoter Score (NPS). Identification and enablement of expansion opportunities. Skills & Experience Essential 3+ years of experience in SaaS Customer Success, Account Management, or Client Services. Strong relationship management and stakeholder engagement skills. Ability to interpret usage data and translate insights into actionable recommendations. Familiarity with enterprise software ...