Position Duties: Lead the implementation and maintenance of ITIL v4-compliant service management processes, including Incident, Problem, Change, Configuration, Availability, and Service Level Management. Govern the use of ESMP, CMDB, and service management dashboards to monitor and report performance trends. Manage SLA/OLA performance, monthly reporting cycles, and continuous service improvement reviews. Drive integration with DHS DESMF and TBM More ❯
plan upgrades. Troubleshoot login and session issues from the endpoint side (auth loops, conditional access, FSLogix profile attach symptoms surfaced at the client, UDP reachability). Maintain inventory and CMDB accuracy (tags, ownership, location, warranty/lease, lifecycle stage). Respond to incidents and service requests; execute runbooks; contribute to problem management and post-incident reviews. Monitoring, Performance & Reporting Build More ❯
Herndon, Virginia, United States Hybrid / WFH Options
Lockheed Martin
within 6 months of hire date. - TS/SCI with poly clearance is required. Desired Skills: - Knowledge of basic software practices such as coding standards, unit testing and configurationmanagement, database and System administration. - Strong communication skills. - Demonstrated ability to support and lead teams. - Candidate will work in a team environment utilizing software methodologies and processes. - XML, Windows, .NET, and More ❯
South West London, London, England, United Kingdom
Michael Page Technology
involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system Profile The successful applicant should have: Proven experience working in a similar senior or lead technical IT role Mentor, train and manage a Service team of IT Technicians, providing More ❯
Public Trust clearance PREFERRED SKILLS/EXPERIENCE: Experience using the Python scripting engine to automate tasks with SL1 Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office Knowledge of server virtualization technologies, preferably VMware and/or Microsoft More ❯
Collaborate cross-functionally to support configuration and implementation • Apply UI/UX requirements to ServiceNow development • Adhere to coding standards and contribute to technical documentation • Support data migration and CMDB integration • Mentor junior developers and guide them through project execution Basic Qualifications: • U.S. Citizenship required • Active DoD Secret Clearance • Security+ or equivalent DoD 8570 IAT Level II certification (must be … Experience transitioning from legacy to modern applications • Experience with test automation, CI/CD, and DevSecOps • Experience using Kanban for support team workflows Top Skills - Must Haves: • ServiceNow • ITSM • CMDB • Development • JavaScript • Scripting • Change Management Top Skills' Details: 1. 7+ years of experience developing in ServiceNow 2. Experience with ServiceNow Discovery and CMDB 3. Experience with OMT and TNI modules … 4. Ability to obtain Security+ certification within first 2 weeks of employment Secondary Skills - Nice to Haves: • UI/UX design experience • Data migration and CMDB integration • Agile and DevOps collaboration experience Clearance Level: Secret This position requires an active DoD Clearance (Secret). Because an active clearance is required, U.S. Citizenship is mandatory. Hourly Rate Range: $70.00 to $85.00 More ❯
using JavaScript, Glide API, and Flow Designer. Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs. Support and enhance existing ServiceNow applications (e.g., ITSM, CMDB, Change Management, Incident/Problem/Request). Collaborate with project leaders, business analysts, and stakeholders to gather requirements and propose technical solutions. Troubleshoot technical issues and provide timely resolutions. … Administrator (CSA) or higher (e.g., Application Developer, Implementation Specialist). Proficient in JavaScript, HTML, CSS, and working with ServiceNow's Glide API. Experience with ServiceNow modules such as ITSM, CMDB, and custom application development. ServiceNow platform best practices and system performance tuning. Strong understanding of SDLC, Agile methodologies, and DevSecOps pipelines. Active TS/SCI clearance (required upon start). More ❯
Sheffield, South Yorkshire, England, United Kingdom
McGregor Boyall
or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud-native services, CI/CD, and More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
align asset management with business objectives and drive continuous improvement and automation initiatives. Control & Monitoring: Develop, implement, and maintain effective principles and policies for operating and monitoring asset management controls. CMDB Adoption: Promote the adoption of the ConfigurationManagementDatabase (CMDB) across departments as the single source of truth for IT assets. Service Component Management: Manage service components to meet … business needs and performance targets. Data Integrity & Assurance: Implement controls and checks to ensure data accuracy, adherence to processes, and compliance with policies. Leadership & Guidance: Provide guidance to CMDB users, including suppliers, to maintain data quality and accuracy. Cost Optimisation: Identify opportunities for cost savings, enabling better resource allocation and budget planning. The role is for you if... Were looking More ❯
with license compliance and cost tracking. Clearance: Secret. 8570 certification : Not applicable COMPETENCIES Software license tracking & cost projections Documentation management & version control CDRL and deliverable managementConfigurationmanagement practices (CMDB, ITSM tools) Compliance with DoD acquisition policy Overview We are seeking a License/Documentation Manager to join our team at the F-35 Joint Program Office (JPO) . T More ❯
Network Engineer Responsibilities Include: Maintain the configurationmanagementdatabase for the customer's transport network Interact frequently with network an transport services providers to resolve network anomalies and performance issues, as well as to determine future products to meet the customer's strategic initiatives for services Provide engineering for optical circuit design, integration, testing, and troubleshooting efforts Develop circuit specifications More ❯
Network Engineer TS/SCI with CI poly Job Location: Chantilly, VA Responsibilities Include: Maintain the configurationmanagementdatabase for the customer's transport network Interact frequently with network an transport services providers to resolve network anomalies and performance issues, as well as to determine future products to meet the customer's strategic initiatives for services Provide engineering for optical More ❯
Document Network architecture, including network port connectivity, and design choices of the associated applications/services (Low Level Design, High Level Design) Integrate Network systems into the enterprise ConfigurationManagementDatabase Provide secure, reliable, and high performing configurations of the Network environments Education (Required): Bachelors and five (5) years or more experience; Masters and three (3) years or more experience More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
in ServiceNow development and administration, including designing and implementing new capabilities. Experience performing platform upgrades. Familiarity with plugins and third-party modules (e.g., VRM/TPRM). Understanding of CMDBconfiguration and use. Experience in regulated environments, supporting controlled change. Experience maintaining critical digital business applications. Solid knowledge of Agile software development methodologies. Benefits: Pension plan and life protection Health More ❯
Design and implement secure network architectures including firewalls intrusion detection prevention systems and encryption technologies Adhere to enterprise governance review processes to deliver project goals deliverables Follow enterprise ITSM CMDB processes Monitor and analyze security s using Security Information and Event Management SIEM tools and respond to security incidents in a timely and effective manner Collaborate with cross functional teams More ❯
Design and implement secure network architectures including firewalls intrusion detection prevention systems and encryption technologies Adhere to enterprise governance review processes to deliver project goals deliverables Follow enterprise ITSM CMDB processes Monitor and analyze security s using Security Information and Event Management SIEM tools and respond to security incidents in a timely and effective manner Collaborate with cross functional teams More ❯
serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configurationmanagementdatabase (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision … Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software … and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and More ❯
Top Skills' Details 1. 2-10 years of experience developing in ServiceNow 2. Experience with ServiceNow Discovery and CMDB 3. OMT "Order Management Tracking and TNI "Telecommunications Inventory" Module Experience . 4. Ability to get their Sec+ certification within first 2 weeks of starting Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB … the technical code documentation. • Support data migration as needed. • Design and implement solutions following established ConfigurationManagement policies and standards. • Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained. • Works with and mentors junior developers to guide and coach them throughout each project. Basic Qualifications • Requires a US Citizenship. • Hold and active More ❯
network assets, including hardware, software, documentation, and point-to-point circuits, is documented, and configured according to DoD and JSP engineering standards. Develop and maintain the Configuration Managed Database (CMDB) containing infrastructure data supporting relevant IT processes and management practices (e.g., Asset, Incident, Problem, Change, Release, Capacity, Operations, Project, & Security Management) to meet or exceed MOAs/MOUs/SLAs More ❯
Top Skills' Details - 7+ years of experience Architecting, Designing and deploying ServiceNow in Enterprise Environments - Strong background with ServiceNow Discovery and CMDB This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) - Because an active or interim DoD clearance is required, U.S. Citizenship is More ❯
teams to support ongoing business needs • Apply UI/UX requirements from internal and external teams • Adhere to coding standards and contribute to technical documentation • Support data migration and CMDB integration from multiple sources • Willingness to learn and grow under mentorship from senior developers Basic Qualifications: • U.S. Citizenship required • Active DoD Secret Clearance • Security+ or equivalent DoD 8570 IAT Level …/CD, and DevSecOps • Experience using Kanban for support team workflows Top Skills' Details: 1. 1-3 years of experience developing in ServiceNow 2. Experience with ServiceNow Discovery and CMDB 3. Experience with OMT and TNI modules 4. Ability to obtain Security+ certification within first 2 weeks of employment Secondary Skills - Nice to Haves: • UI/UX design experience • Data … migration and CMDB integration • Agile and DevOps collaboration experience Clearance Level: Secret This position requires an active DoD Clearance (Secret). Because an active clearance is required, U.S. Citizenship is mandatory. Hourly Rate Range: $60.00 to $70.00/hour The above hourly rate range represents a general guideline. TEKsystems considers factors such as responsibilities, candidate experience, education, skills, and market More ❯
experienced Senior Technical Writer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role will be critical in supporting our CMDB (ConfigurationManagementDatabase) and Hardware/Software Asset Management (HSAM) project. The successful candidate will be responsible for creating clear, concise, and accurate documentation and communications to support the implementation, maintenance, and … documentation, and proactively communicating updates, changes, and best practices to a diverse audience of technical and non-technical stakeholders. Responsibilities: Documentation Development: Develop and maintain comprehensive documentation for the CMDB and HSAM systems, including: User guides for various user roles (e.g., IT staff, end-users, managers). Administrator guides system configuration and maintenance. Process documentation outlining workflows and procedures related … documentation standards and style guides. Manage the documentation lifecycle, including version control and archiving. Communication and Outreach: Develop and execute a communication plan to keep stakeholders informed about the CMDB and HSAM project. Support creation and distribution of regular communications, such as: Project updates and announcements. Release notes for new features and enhancements. System outage notifications. Tips and tricks for More ❯
of engineering tools and practices that support broader automation and integration efforts in an AWS first ecosystem. Key Responsibilities: Platform Leadership Act as a subject matter expert for integrations, CMDB health, and asset lifecycle processes. Collaborate with stakeholders to translate business requirements into effective technical designs. Collaborate with Product Management and stakeholders to understand business challenges and deliver effective, user … expertise with ITOM (Discovery, Service Mapping, Event Mgmt), ITAM, and Asset Management. Demonstrated success in designing and implementing integrations with REST/SOAP APIs and IntegrationHub. Solid understanding of CMDB data model and best practices. Skilled in JavaScript, Glide API, Flow Designer, and related ServiceNow scripting. Knowledge of ITIL processes and Agile/DevOps practices. Excellent problem-solving, debugging, and More ❯
premise systems Assist with integrating services across Cloud and data center Contribute to the prioritization of requirements and matching of resources with requirements. Establish baselines and configuration control. Reviews CMDB and identifies opportunities for improvement Administer, maintain, develop and implement policies and procedures for ensuring the security and integrity of customer databases Support the production and non-production Oracle databases More ❯