Ensure alignment with BVNK's risk appetite, onboarding policies, and customer experience standards. Define, monitor, and enforce SLAs and KPIs, including turnaround times, onboarding quality, false positive rates, and capacity targets. Lead regular performance reviews with critical vendors, including operational reporting, issue escalation, and continuous improvement discussions. Conduct periodic site visits or remote walkthroughs to verify internal controls, staff … training, process adherence, and capacity planning. Maintain a clear audit trail of decisions, escalations, vendor communications, and corrective actions - to support both internal assurance and external regulatory engagement. Support vendor onboarding forecasts and workforce planning, ensuring vendors can scale to meet expected business demand. Lead the preparation of board-level outsourcing updates and support broader operational resilience reporting. More ❯
functional stakeholders, including sales, alliances, marketing, legal, and operations. Work with global leader(s) from the System Integrators to develop a joint strategy and plan that includes investments in capacity and skills, co-selling (influenced) revenue, and development of industry & cloud-based accelerators. Work with the global Industries & Partners team members to execute GTM plans in Global Public Sector … and develop Global Public Sector specific capacity plans, driving influenced ACV growth and delivering customer success. Take partner sales plays, offerings and industry assets/solutions to Global Public Sector specific markets for local execution and engagement with our Salesforce GPS field sales teams and Salesforce Industries. Joint solution development & execution - Commercialize industry solutions or product extensions to leverage … has substantial impact on investments and program effectiveness. Demonstrable proof of producing measurable results of influenced revenue or channel sales through global strategic system integrators. Demonstrable proof of scaling capacity of global strategic partners. Ability to build and maintain positive working relationships while delivering results in a highly complex, matrixed global organization. Strong drive and character qualities that match More ❯
