and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. More ❯
proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you More ❯
City of London, London, Farringdon, United Kingdom Hybrid / WFH Options
83zero Ltd
proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you More ❯
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
beneficial (UK travel occasionally required) About you Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI) Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH! Startup/scale-up experience or excited by the pace of More ❯
Are you a French language expert eager to shape the future of AI? Large scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high quality training data, tomorrow's AI can democratize world class education, keep pace with cutting edge research, and streamline communication for French speakers everywhere. That training data begins with you More ❯
Are you a Dutch language expert eager to shape the future of AI? Large scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high quality training data, tomorrow's AI can democratize world class education, keep pace with cutting edge research, and streamline communication for Dutch speakers everywhere. That training data begins with you More ❯
Are you a German language expert eager to shape the future of AI? Large scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high quality training data, tomorrow's AI can democratize world class education, keep pace with cutting edge research, and streamline communication for German speakers everywhere. That training data begins with you More ❯
Are you a Thai language expert eager to shape the future of AI? Large scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high quality training data, tomorrow's AI can democratize world class education, keep pace with cutting edge research, and streamline communication for Thai speakers everywhere. That training data begins with you More ❯
Specialist (Spain) - AI Trainer World Wide - Remote Are you a Spanish (Spain) language expert eager to shape the future of AI? Large scale language models are evolving from clever chatbots into powerful engines of linguistic discovery. With high quality training data, tomorrow's AI can democratize world class education, keep pace with cutting edge research, and streamline communication for Spanish More ❯
FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You'll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who's excelling (and who isn't). Your mission? Keep clients happy by prioritizing the features they need More ❯
unauthorized transactions, and chargebacks in line with US and EU regulations. Handle high-priority escalations and sensitive cases with professionalism and discretion. Support the implementation of tools such as chatbots, AI ticket triaging, and multilingual support as the team grows. Recruit, onboard, and train new support staff to maintain high service standards. Skills, Knowledge and Expertise 5+ years of experience More ❯
oriented programming (OOP) fundamentals Strong ability to prioritize and communicate to technical and non-technical audiences alike It would be great if you have: Built search related products e.g. chatbots Exposure to building data products that use generative AI and LLMs Previous experience using Spark (either via Scala or Pyspark) Experience with statistical methods like regression, GLMs or experiment design More ❯
for the 15th consecutive year. Unisys was named to the Forbes America's Best Employers for Diversity 2021 list. Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution. Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report. Unisys was named one of America's Best Employers for Women by Forbes More ❯
Arlington, Virginia, United States Hybrid / WFH Options
CGI
requirements and design solutions that address business needs effectively. Solution Architecture: Oversee the design and development of Power Apps (Canvas and Model-driven), Power Automate workflows, Power Virtual Agents chatbots, and Power BI reports. Ensure that designs are scalable, secure, and efficient. Required qualifications to be successful in this role: Required qualifications to be successful in this role: o Proficiency More ❯
Are you an experienced Product Owner who wants to transform businesses around the world with AI technology. Well, this might just be the job for you! About Sand Sand Technologies is a fast-growing enterprise AI company that solves real More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Eutopia Solutions ltd
AI & Automation Engineer – Manchester/Hybrid Working This is an ideal opportunity for an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client is known for the continuous professional development opportunities they More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum, Negotiable, Inc benefits
About Us At DigitalGenius (DG) our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. While most chatbots only cause frustration, we have built the Ecommerce chatbot that actually works! It can resolve customer issues end to end, detect carrier problems, perform investigations, issue return labels, refunds, replacements More ❯
across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands … package. Track record of reaching $1M+ annual quotas, closing high-value deals (6-7 figures) with multinational enterprise clients involving complex purchasing processes. Industry knowledge of CX, contact centers, chatbots, or quality assurance, or ability to sell complex technical solutions. Experience selling in UK/EMEA, with networks in sectors like Banking, Insurance, Tech, Telco, Retail, Hospitality. Expertise in new More ❯
and working closely with UX, development, and QA teams. Key initiatives include improving search functionality, enhancing user journeys for trading/investing features, and supporting the rollout of a chatbot functionality. The selected consultant will work within an agile product environment, collaborating with product owners, designers, and developers to deliver front-end-facing improvements aligned with business goals. Responsibilities Gather … improvements with internal stakeholders Support functional testing efforts, contributing to quality assurance and delivery readiness Participate in the design and optimisation of app-based trading/investing features Support chatbot integration and related process enhancements Contribute to the continuous improvement of digital customer journeys Profile 5+ years of experience as a Business Analyst, ideally in a financial services or B2C More ❯
clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The role: Were hiring AI Engineers to help build two new football-focused chatbots for betting audiences. Youll be responsible for designing, building, and deploying AI-powered conversational agents using LangGraph, OpenAI functions, and RAG techniques. This is a hands-on engineering role where … you get to ship real-time chatbots that deliver dynamic, contextual betting insights to end users. Responsibilities: Build conversational AI flows using LangGraph and OpenAI function-calling Integrate live sports data, betting odds, and user context into dynamic responses Implement memory handling, tool usage, and RAG pipelines Collaborate on system design, prompt tuning, and architecture decisions Optimize performance for speed … stability, and user satisfaction Skills & Experience: Proven experience with LangChain or LangGraph Strong Python skills and experience working with LLMs Familiarity with RAG pipelines Experience building chatbots or agent-based systems Knowledge of real-time APIs and data integration (e.g., live sports feeds, betting odds) Understanding of prompt engineering, token limits, and response tuning Bonus: Experience in sports analytics, fantasy More ❯
performance Forecast sales performance to ensure stock availability Identify and create opportunities to increase web traffic Ensure all aspects of the website are functioning properly (e.g., payment gateways, AI chatbots) Candidate's Profile Fluent in one or more European languages (preferred) Previous experience in e-commerce Experience with digital advertising tools Knowledge of web development languages Strong data visualization and More ❯
a people manager. RESPONSIBILITIES: Lead the end-to-end design, development, and implementation of ML/AI models Develop and deploy Large Language Models (LLMs) and/or internal chatbot systems. Collaborate with cross-functional teams to identify opportunities for leveraging data-driven insights. Mentor and develop a team of data scientists, fostering a collaborative and innovative work environment. Stay More ❯
a people manager. RESPONSIBILITIES: Lead the end-to-end design, development, and implementation of ML/AI models Develop and deploy Large Language Models (LLMs) and/or internal chatbot systems. Collaborate with cross-functional teams to identify opportunities for leveraging data-driven insights. Mentor and develop a team of data scientists, fostering a collaborative and innovative work environment. Stay More ❯
pool will be contacted for specific assignments as they arise. If you have relevant experience we encourage you to apply. Key Responsibilities: Design and evaluate AI use cases for chatbots, predictive analytics, and pre-filled forms in public service delivery. Advise on the selection of tools and approaches for intelligent automation in administrative processes. Develop a proof of concept (PoC More ❯
pool will be contacted for specific assignments as they arise. If you have relevant experience we encourage you to apply. Key Responsibilities: Design and evaluate AI use cases for chatbots, predictive analytics, and pre-filled forms in public service delivery. Advise on the selection of tools and approaches for intelligent automation in administrative processes. Develop a proof of concept (PoC More ❯