Stoke-on-Trent, Staffordshire, England, United Kingdom
Harnham - Data & Analytics Recruitment
three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting around operational efficiency, agent performance, and contact volumes. - Validate and assess the integrity, frequency, and relevance of operational data. - Support digital and workforce teams to More ❯
and memory management to UI and cloud deployment-using tools like LangChain, CrewAI, and vector databases. Core Responsibilities Build and iterate on LLM/agent-based prototypes (e.g., copilots, chatbots, A2A agents). Implement multi-step reasoning, memory modules, and RAG pipelines. Use frameworks like LangChain, LangGraph, CrewAI, and tools like Pinecone, FAISS. Optimize performance and ensure responsible AI practices. More ❯
Colchester, Essex, United Kingdom Hybrid / WFH Options
Bennett and Game Recruitment LTD
mobile commerce (m-commerce) and app-based e-commerce optimization. Familiarity with international tax regulations, customs duties, and pricing strategies. Knowledge of AI-driven tools for personalised recommendations, and chatbot integration. Experience in implementing customer support solutions like HubSpot. Good knowledge of the systems development life cycle Mapping and streamlining processes. Good technical documentation writing skills. Experience in working with More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and More ❯
groups best suited for early adoption of new AI-powered tools. Serve as a key contact for customers during upgrade and AI onboarding phases. Utilise AI-enabled tools (e.g., chatbots, predictive messaging) to enhance customer support. Capture, analyse, and report customer feedback related to AI functionality and usability. Coordinate the resolution of AI-related issues flagged during User Acceptance Testing More ❯
Act as a primary point of contact for customers during upgrade and AI onboarding phases, building strong relationships based on trust and value delivery. Utilise AI-enabled tools (e.g., chatbots, predictive messaging) to improve support efficiency and responsiveness. Gather, analyse, and share customer feedback related to AI usability, performance, and impact. Collaborate with QA and Clinical Safety teams to ensure More ❯
and content engineering. Our other departments are: Managing - Looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers' needs Supplying - the teams responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Manchester Digital
tech employers across Greater Manchester, depending on your placement plan (travel costs covered if needed) Contributing to real-world projects - both in teams and independently - such as building a chatbot, data dashboard or websites and apps. Taking on an independent project brief, set either by Manchester Digital or one of our employer partners, where you'll plan, build and present More ❯
belief Ethnicity Disability A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience More ❯
This position sits in ourMarketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. More ❯
Wimborne, Dorset, South West, United Kingdom Hybrid / WFH Options
Jigsaw Specialist Recruitment
Were looking for an experienced IT Manager to lead the transformation of our client's IT infrastructure and drive innovation across their multiple, retail sites. This is a hands-on, strategic role focused on modernising systems, delivering digital innovation, and More ❯
This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
Harnham - Data & Analytics Recruitment
will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying optimisation opportunities across More ❯