of IT security principles, including Firewalls, Antivirus, and Multi-Factor Authentication (MFA). Experience with a range of IT Tools is an advantage, including: ConnectWise Manage & Automate/Control And/OR Halo Datto DUO IT Glue Meraki Mimecast Site24x7 Sophos Ubiquiti/Uni-Fi Key Requirements/Skills & Experience more »
Hertford, England, United Kingdom Hybrid / WFH Options
ClevaGroup
hardware and software issues, and ensuring that IT support requests are handled efficiently and effectively. Responsibilities · All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office · Answering the telephone and providing excellent customer service at all times · Correct attire worn always … 3CX/Horizon · Remote Desktop: Azure WVD/RDS · MDM Solutions: Intune/Hexnode etc · Creation of new Server Infrastructure, Roles Installed from scratch · ConnectWise Manage/Automate RMM Tool/ITGlue · VLAN experience · Full working knowledge of PowerShell and creation of scripts Competitive Salary Quarterly Bonus Health Insurance Hertford more »
for external and internal customers across a wide variety of technologies and environments. Supporting calls and incidents using a ticket based business management platform (Connectwise) and acting as an escalation point for the wider team. You will provide all customers with a high standard of service within the defined contract more »
of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s more »
articles, and activities. Efficiently handle the 1st, 2nd, and 3rd Line queue, prioritizing cases according to their urgency and SLA. Resolve cases remotely (via Connectwise Manage, email, phone) or onsite at customer locations as needed, adhering to target resolution times. Effectively manage your time, ensuring expectations are met and communicated … a full UK driving license, and access to your own vehicle Must understand that IT is not always 9-5! Desirable Skills: Familiarity with Connectwise Manage and Connectwise RMM Experience with WatchGuard or other firewalls Hours: Varying shifts between 7am-5.30pm Monday to Friday more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Aztech IT Solutions Ltd
a 50-mile radius of the Milton keynes office, this includes London) Logging and maintaining support issues detail throughout a service ticket lifecycle (using ConnectWise Manage) Responding appropriately to more complex problems through escalation. Prioritisation and management of workload to ensure client SLAs are met. Owning, managing, and resolving incidents … clean UK driving licence (a company vehicle will be provided) Essential Technical Knowledge Office 365 Azure Active Directory Windows 10 PC & Server hardware Intune ConnectWise or similar ticketing system Desirable Technical Knowledge VMware Firewall configuration Networking (Switch management, Wi-Fi Access point management, router configuration) Windows Server SharePoint Desirable Qualifications more »
Anti-Virus or EDR technologies – deploying and troubleshooting Good understanding and troubleshooting of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to more »
LAN/WAN/Routing/Firewalling) Citrix Virtual Apps, Desktops and ADC PowerShell and other scripting languages Active Directory Federation Services Experience with ConnectWise Manage/Automate or equivalent MSP tools A good understanding of cyber security best practice. Any knowledge of frameworks such as Cyber Essentials, CIS Control more »
a Help Desk/Service role is highly desirable and will be given extra consideration. Familiarity with the following IT systems is a plus: ConnectWise, BrightGauge, IT Glue. Knowledge of IT infrastructure and equipment preferred, including PCs, servers, switches, routers, etc. more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Package more »
Bedale, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
ecruit
potentially multiple days. Desirable: Knowledge of Mac OS. Knowledge of Acronis Cloud Backup. Cisco Switching experience. Microsoft MSP Certification in Microsoft 365. Experience with ConnectWise Manage and RMM. Synology storage solutions. Telecoms/Hosted VOIP Systems. If you're eager to join a company that values your technical skills and more »
Rochester, Medway, Kent, United Kingdom Hybrid / WFH Options
Constant Recruitment Ltd
Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal more »
manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Helpdesk more »
