Capacity Planning & Forecasting Lead
- Location
- West of England, England, United Kingdom
apply. We’d love to hear from you! About the role The Capacity Planning & Forecasting Lead is accountable for leading the development, ownership and continuous improvement of robust, data-driven capacity plans and demand forecasts across Helpdesk and Operations. This role owns the production of accurate short … demand forecasts using appropriate statistical techniques, operational insight and workforce planning methodologies. Lead forecast accuracy management through structured validation, back-testing, variance tracking and continuous model refinement. Lead detailed planned versus actual analysis, identifying material variances, underlying drivers and the financial or operational implications of changes in demand. Challenge ...