daily operations ensuring high performance, and reliability of ServiceNow systems and service. Team Leadership: Lead, mentor, and develop a team of ITSM staff, fostering a culture of collaboration and continuous improvement. Service Management: Implement and maintain best practices for service delivery, incident management, and problem resolution, ensuring compliance with SLAs and KPIs. Collaboration: Work closely with IT functional support … Monitoring project expenses and ensuring that spending stays within the allocated budget. Release Management: Coordinating with the ServiceNow Release Manager to schedule project releases and ensure alignment with roadmaps. ContinuousImprovement: Identifying opportunities to improve project management practices and documentation to enhance delivery quality and speed. Provide feedback to ServiceNow teams on new capabilities, service improvements, and More ❯
Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuousimprovement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service … as the primary point of contact for service design matters on assigned projects. Establish and monitor key performance indicators (KPIs) for service transformation activities, providing actionable insights to drive continuous improvement. Proactively identify, assess, and mitigate risks associated with service transformation and delivery, ensuring robust documentation and compliance with standards. Mentor and support the growth of junior colleagues, contributing More ❯
Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuousimprovement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service … as the primary point of contact for service design matters on assigned projects. Establish and monitor key performance indicators (KPIs) for service transformation activities, providing actionable insights to drive continuous improvement. Proactively identify, assess, and mitigate risks associated with service transformation and delivery, ensuring robust documentation and compliance with standards. Mentor and support the growth of junior colleagues, contributing More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Digital Catapult Group
Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuousimprovement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service … as the primary point of contact for service design matters on assigned projects. Establish and monitor key performance indicators (KPIs) for service transformation activities, providing actionable insights to drive continuous improvement. Proactively identify, assess, and mitigate risks associated with service transformation and delivery, ensuring robust documentation and compliance with standards. Mentor and support the growth of junior colleagues, contributing More ❯
Gateshead, Tyne And Wear, United Kingdom Hybrid / WFH Options
Digital Catapult Group
Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuousimprovement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service … as the primary point of contact for service design matters on assigned projects. Establish and monitor key performance indicators (KPIs) for service transformation activities, providing actionable insights to drive continuous improvement. Proactively identify, assess, and mitigate risks associated with service transformation and delivery, ensuring robust documentation and compliance with standards. Mentor and support the growth of junior colleagues, contributing More ❯
edge technologies and methods and take part in market facing thought leadership marketing. Additionally, you will lead cross-functional initiatives, mentor teams, and promote a culture of excellence and continuousimprovement, and ultimately deliver value to our customers. Responsibilities Presales Solutions: Meet with customers to understand their needs and requirements, run workshops, bring insight and help them … and generative AI (GenAI). Develop and deploy advanced data science models and algorithms to solve complex business problems. Mentor and guide junior data scientists, fostering a culture of continuous learning and innovation. Industry Expertise and Innovation: Serve as an industry vertical expert such as the financial sector, pharmaceuticals, retail, and FMCG. Acquire insights to help shape capability development More ❯
into proactive, commercially-focused partners that drive strategic decision-making and effective risk management. This transformation leverages advanced technology and data analytics to deliver real-time insights and ensure continuous alignment with evolving regulatory expectations. The Change Manager will play a pivotal role in leading and embedding change across the EMEA region, ensuring that transformation initiatives are adopted effectively … Stakeholder Management, Influencing, Communication, Negotiation, Strategy and Planning, Critical Thinking, Coaching and Leadership, Agile. Key Competencies: Communication, Coaching, Delivery Focus, Customer Focus, Influencing, Collaboration, Critical Thinking & Analysis, Stakeholder management, ContinuousImprovement If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE More ❯
into proactive, commercially-focused partners that drive strategic decision-making and effective risk management. This transformation leverages advanced technology and data analytics to deliver real-time insights and ensure continuous alignment with evolving regulatory expectations. The Change Manager will play a pivotal role in leading and embedding change across the EMEA region, ensuring that transformation initiatives are adopted effectively … Stakeholder Management, Influencing, Communication, Negotiation, Strategy and Planning, Critical Thinking, Coaching and Leadership, Agile. Key Competencies: Communication, Coaching, Delivery Focus, Customer Focus, Influencing, Collaboration, Critical Thinking & Analysis, Stakeholder management, ContinuousImprovement If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE More ❯
enable data-driven decision making to missions across the Department, Services, and Combatant Commands. The ideal candidates will be adept at managing customer relationships, driving operational excellence, and fostering continuousimprovement across all service areas. Core Responsibilities: Develop, research, and apply analytic models, including machine learning and deep learning, to datasets in various domains, such as computer More ❯
Caldecotte, Milton Keynes, Buckinghamshire, England, United Kingdom
Connells Group HQ
Work with the Head of Engineering to ensure that the business area has the right engineering capability within the agile teams to meet the demands of the business. Drive continuousimprovement in our technology, processes and ways of working. Ensure that the technology to support the business area(s) is cost effective. Manage the costs identifying where More ❯
and actively managing platform health and technical debt. As part of a cross-functional product team, contribute designs, code, tests, code reviews, and excellent judgment towards the development and continuousimprovement of our digital platforms. Participate in agile ceremonies and evolving development practices of the team. Ensures that work is delivered in accordance with PLOS policies, standards … or actor frameworks preferred (e.g. Temporal, Akka) preferred. Solid foundation in secure coding practices. Solid understanding of client-side technology (CSS/HTML/JS). Solid understanding of continuous delivery methods and technologies. Experience using system monitoring tools and automated testing frameworks Ability to pick up new techniques and technologies quickly. Self-directed and comfortable with taking ownership More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
and support end-users to ensure seamless adoption of NetSuite Cloud across all departments. - Facilitate data migration, system testing, and go-live activities to ensure a smooth transition. - Drive continuousimprovement and best practices for ERP implementation and IT transformation. Required Qualifications & Experience: - Proven experience in managing large-scale IT transformation projects, specifically ERP migrations. - Strong expertise More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
own technical and interpersonal skills, with a willingness to learn and adopt new technologies and techniques. Provide coaching & mentoring to peers and junior members of the team Advocate for continuousimprovement in ways of working, quality, security, performance, and CI/CD processes. Cultivate strong working relationships within the squad and across the organization. Engage in working … of website performance implications, best practices and other non-functional requirements. Proficient in collaborative code reviews, technical documentation, and advocating for excellent development practices to optimize for rapid and continuous delivery of client value within an Agile framework. Attributes Collaborate effectively with others across different disciplines in a cross functional team. Excellent team skills, demonstrating a flexible approach to More ❯
issues quickly to maintain high customer satisfaction. Data-Driven Development : Use data analytics to guide product decisions and feature improvements as well as catering to performance and security concerns. ContinuousImprovement : Participate in shaping our team to help enhance our ways of working and our development processes as well as our domain and its components. What you … communication skills with proven ability to work effectively in collaborative environments. Time Management : Strong organizational skills with ability to prioritize tasks in fast-paced settings. Development Practices : Experience with continuous development methods ( XP experience is beneficial). Initiative : Self-motivated with a strong sense of ownership, curiosity and constant learning. Experience with the following is a plus: • Serverless architectures More ❯
improve customer relationships and demonstrate Delinea commitment to the customer at the highest levels. Conduct post mortems to determine the root cause of critical escalations and identify opportunities for continuousimprovement in the customer experience. Evaluate staff performance and provide coaching and development guidance to help each engineer achieve his or her maximized performance. Implement KPIs to … Computer Engineering is a plus) 8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experience Experience with process improvement methodologies/frameworks such as ITIL, Six Sigma Excellent English communication and presentation skills (both verbal and written). Skill in a second applicable language is a definite advantage. More ❯
calculations and implement row-level security Work with users to co-develop dashboards and provide training Define and improve Power BI development standards and documentation Support user adoption and continuousimprovement of Power BI tools Ensure clear, secure design aligned with best practice and business needs Profile Lead Power BI Developer - London You'll bring experience delivering More ❯
purposes Experience working with data warehouses, IT platforms, and enterprise reporting tools Excellent stakeholder management and presentation skills Strong attention to detail, with a proactive mindset and commitment to continuousimprovement Ability to translate complex datasets into commercial insight and action Comfortable managing high volumes of data and influencing senior stakeholders Desirable (Not Essential) Experience in a More ❯
Hart, Yorkshire, United Kingdom Hybrid / WFH Options
Elanco Tiergesundheit AG
first, Cloud-first, AI-innovation, automation, and end-to-end design thinking to reduce manual effort and increase the quality, velocity, and trust in data-driven decision making. Foster continuousimprovement in technical competency, configuration & code quality, and system architecture. Partnering with technology leaders, oversee technical roadmaps and project delivery, ensuring solutions meet quality, reliability, and scalability … . Excellent communication and stakeholder management skills with the ability to influence across cross-functional teams. A deep commitment to technical excellence and an ability to empower teams through continuous learning and improvement. Familiarity with AI/ML platform integration and intelligent automation is highly preferred. Experience embedding and scaling the product-first principles as defined by the Product More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
The Granite Group
customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed … 5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuousimprovement and have ambitious plans for 2025. Why Acorn Insurance? Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give More ❯
values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the … the bridge between business stakeholders and technical teams, ensuring that recruiting processes are effectively captured, translated, and supported within the PeopleSoft ecosystem. You will support configuration, testing, troubleshooting, and continuousimprovement of recruiting functions to enhance hiring efficiency and system usability. Responsibilities: Analyze and document recruiting business processes, requirements, and workflows in support of PeopleSoft HCM Talent More ❯
the ability to convey technical concepts to both technical and non-technical audiences Experience working in Agile project environments (Scrum, Kanban, etc.) A proactive mindset with a passion for continuousimprovement and knowledge sharing Certifications Dynatrace Associate & Pro Splunk Core Certified Power User Desirable Experience DevOps or Site Reliability Engineering (SRE) experience Automation with Terraform or similar More ❯
Drive data literacy, stewardship, and ownership across the asset, operations, and planning teams-ensuring that technical complexity is translated into clear, business-relevant narratives for decision-makers. Assurance, Compliance & ContinuousImprovement - Lead data assurance activity in support of regulatory and concession requirements, including periodic audits, validation checks, and readiness reviews. Ensure governance controls are monitored and updated … in light of system changes, new standards, or lessons learned from performance reviews. Track emerging best practices across the industry and lead structured improvement initiatives to keep the organisation at the forefront of data maturity and asset intelligence. What you can bring: Experience and desirable Attributes : Strategic Data Governance Leadership - Proven track record in establishing and overseeing enterprise More ❯
simultaneously across HSBC. • Experience of leading and managing teams with proven track record of working with diverse, cross functional teams that are located regionally and worldwide. • Experience of driving continuousimprovement • Prior experience working in End user services and Infrastructure Projects • Should have managed end to end project ~$5m • Technology exposure and experience in: (optional – good to More ❯
understanding of business strategy/priorities, controls, and risks to provide high quality independent assurance on the effectiveness of controls. You'll contribute to the ongoing development and improvement of GA&CIthrough a strategic and integrated audit focus, collaboration and agile delivery methods. Day to day, you will Contribute to the audit plan, supporting the portfolio lead by … applicants should be comfortable with both leading and participating in audit engagements, supporting team members to deliver on team and personal goals, and giving and receiving feedback to support continuous improvement. The ability to assess risks, identify key controls, and document appropriate test plans to deliver on audit objectives. Applicants should be able to effectively and efficiently identify control … current and emerging risks and opportunities. And any experience of these would be really useful: Knowledge of how to use or apply data analytics to drive impact audit outcomes, continuous risk monitoring and data analysis. Whilst not a pre-requisite, relevant professional qualifications would be a plus such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional More ❯
with a focus on quality, performance, and agility Partner with Product Owners, Scrum Masters, and other stakeholders to unblock teams and ensure delivery Champion software best practices, DevSecOps, and continuousimprovement Support incident management and ensure production stability Communicate effectively with senior leadership on technical strategy and risks Play an active role in hiring, mentoring, and upskilling More ❯