IT Service Delivery Lead
- Location
- Cardiff, Wales, United Kingdom
role. Experience of managing technical or project teams. Experience supporting applications and infrastructure. Knowledge of best practice and supporting tools for Service Desk and Continuous Service Improvement. Knowledge of Agile methodologies. Key Responsibilities will include: Pro-actively manage Service Desk team to ensure issues are managed to a timely … robust and support Service Transition processes. Understand key business processes that software supports. Understand the wider economic environment in which Hodge operates. Embed Continuous Improvement practices into all elements of Service Delivery activity. Actively investigate and trial Continuous Improvement principles and practices. Pro-actively ...