solutions. Designing contact flows, queues, routing profiles, reporting, and customer journeys. Working with chat and voice bots, including AI-driven customer experiences and conversational UX. Collaborating with engineering and architecture teams to define requirements, test features, and deliver bespoke solutions. Managing multiple projects, contributing to project plans … customer journeys, and routing. Knowledge of AWS services, particularly Lambda, DynamoDB, SES, SQS, and S3. Experience with chat and voice bots, AI, and conversational UX. Strong problem-solving skills and the ability to translate customer requirements into effective technical solutions. Experience working directly with customers in a professional ...