Principal AI Solutions Architect, Customer Success
- Hiring Organisation
- Jobleads-UK
- Location
- United Kingdom
advantage across the EMEA region **Technical Skills*** CX orchestration and workflow design across multiple platforms — with a focus on outcome over architecture elegance* Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels* Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis … Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued* Data and integration expertise: REST APIs, event-driven architecture, JSON* Cloud infrastructure ...