4 of 4 Permanent Customer Analysis Jobs

pipeline and engagement goals Capability building Contribute to team-wide GTM and persona frameworks Enable broader marketing teams to adopt and apply segmentation in their daily work Promote a customer-first, audience-led approach to planning across teams Success Looks Like Clear and actionable segmentation strategy adopted across campaign and planning processes Marketing efforts are more targeted, resulting in … equipped to tailor campaigns to local institutional priorities Segment marketing becomes embedded in Elsevier's approach to strategic planning and execution Qualifications & Experience: 7–10+ years in strategic marketing, customer segmentation, or go-to-market planning Experience working in complex B2B environments such as publishing, SaaS, or education Proven ability to lead the development of strategic frameworks and translate … insights into action Skills and attributes Highly analytical, with strong skills in market and customer analysis Strong planning and communication skills; able to influence and align across functions Comfortable navigating ambiguity and making decisions based on incomplete information Demonstrated ability to connect business goals to customer needs through marketing Preferred experience Familiarity with research institutions, academic stakeholders More ❯

and messaging across their portfolio of products. Key Responsibilities: Define and execute go-to-market strategies for new products and features. Support sales enablement Conduct market research, voice-of-customer analysis, and track product performance KPIs. Key Skills: Strong B2B Product Marketing experience within the technology or communications sector. Proven experience in product launches. Ability to translate technical More ❯

and messaging across their portfolio of products. Key Responsibilities: Define and execute go-to-market strategies for new products and features. Support sales enablement Conduct market research, voice-of-customer analysis, and track product performance KPIs. Key Skills: Strong B2B Product Marketing experience within the technology or communications sector. Proven experience in product launches. Ability to translate technical More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring data … science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field … operations through predictive scheduling and route planning, support inventory forecasting, and identify fraudulent or abusive usage patterns using ML techniques. Financial & Strategic Analysis: Deliver cost-to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data More ❯