1 to 25 of 405 Permanent Customer Engagement Jobs

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

The Role Shape the Future of Customer Experience at Holland & Barrett Are you ready to take the lead on transforming how we support millions of customers every year? As the Product Manager for our Customer Engagement Centre (CEC), you'll drive the day-to-day product strategy, delivery, and optimisation of our core customer support platforms. … This role focuses on ensuring operational excellence for the tech and tools our customer support teams rely on, as well as evolving the customer experience through continuous improvement, data-driven decisions, and effective collaboration with business and technical teams. You'll work closely with colleagues across Customer Engagement Centre, Digital, and Technology to identify opportunities, remove … friction for customers and agents, and deliver solutions that improve our KPIs. Key Responsibilities Own the product roadmap and lifecycle for our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively Lead the prioritisation and delivery of BAU initiatives, enhancements, and platform integrations More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Senior Customer Success Manager (CSM), you will support a pool of SMB and Mid Market customer accounts and act as an ambassador of UKG's customer experience. You will … develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system … administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities Relationship Management: Support a pool of SMB and Mid Market customer accounts across the UKG product suite. Proactively engages with pool of customers, conducts detailed reviews of new features, and addresses more complex churn risks. Customer More ❯

The Customer Success Manager (CSM) in the Services department is dedicated to ensuring our customers achieve their desired outcomes through the effective use of our products and services. The CSM will act as a trusted advisor, guiding customers through their journey, from onboarding to achieving full value realisation. By building strong relationships, understanding customer needs, and proactively addressing … challenges, the CSM will drive customer satisfaction, advocacy, retention, and growth. This role is pivotal in bridging the gap between our customers and internal teams, ensuring a seamless and positive customer experience. Responsibilities Core Tasks Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and successful transition to BAU. Customer Engagement: Maintain … regular contact with customers to understand their needs, provide support, and drive product usage. Adoption and Usage: Monitor customer usage data to identify trends and opportunities for increased adoption of key features. Customer Advocacy: Foster strong relationships with customers to encourage testimonials, case studies, and referrals. Retention and Renewal: Proactively address customer concerns and work to reduce More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

We are seeking a strategic Head of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes through the effective use of our products and services. The ideal candidate is passionate about customer satisfaction, adept at scaling processes, and driven to build a high-performing, customer-centric organisation. Salary: DOE … establishing the structure, processes, and culture of the team. We’re looking for someone who is not only an excellent leader with a strong understanding of our platforms and customer base, but also a self-starter who thrives in a hands-on environment . With limited existing resources, you’ll have the autonomy to define what’s needed for … ground up and delivering measurable impact, this role offers the chance to make a significant mark on our growth journey Key Responsibilities: Build, lead, and mentor a team of Customer Success Managers (CSMs). Develop and execute the customer success strategy to drive product adoption, customer satisfaction, and long-term retention. Act as an escalation point for More ❯

Senior Software Development Engineer, Self-Service and Automation Team, Amazon Customer Service At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation … looking for a Senior Software Development Engineer (Sr. SDE) to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service, providing a seamless customer support experience globally and ensuring issues are resolved during the first interaction. As our Technical Leader, you'll … architect next-generation customer facing systems that harness the power of Large Language Models, keeping us at the forefront of AI innovation. You'll have the unique opportunity to influence our technical direction, collaborate with teams across the organization, and drive the adoption of transformative AI solutions. If you're passionate about emerging AI technologies and want to make More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their initiative and … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell activities Establish More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a … impact client opportunities. You'll play a key role in driving new business and growing existing relationships by providing specialist expertise across media - digital, in-store, and personalisation - and customer engagement strategy. You'll act as a true partner to our Sales and Client teams - shaping proposals, building CVPs and delivering consulting projects that transform how our clients More ❯

Join a dynamic team dedicated to enhancing customer engagement through Microsoft Dynamics 365. Our client is seeking a D365 for Sales Consultant to join their growing Dynamics 365 CE team in a hybrid work environment based in Ampthill. This permanent role offers an exciting opportunity to contribute to innovative projects while benefiting from a supportive and collaborative team … culture. **Key Responsibilities:** - Implement and optimise MS Dynamics 365 Customer Engagement solutions to meet client needs. - Collaborate with cross-functional teams to design effective sales strategies. - Provide training and support to end-users, ensuring successful software adoption. - Analyse data to drive actionable insights and improve customer engagement effectiveness. - Stay updated on industry trends and emerging technologies … solutions. If you are looking to make a positive impact and grow within an ambitious organisation, we encourage you to apply for this opportunity to shape the future of customer engagement. More ❯

Services to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and … Enterprise Technicians (all CCNA accredited) Act as a technical authority for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure … Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM) Strong leadership and people management capabilities Skilled in rack building, equipment configuration, and network advisory Confident in customer-facing engagements and technical presentations Experience creating and managing Statements of Work (SOWs) and governance processes Self-motivated, proactive, and committed to long-term growth within the organisation Desirable More ❯

DIRECTOR OF CUSTOMER MARKETINGUP TO £150,000 HYBRID - 2X A WEEK LONDON Please note, the company is unable to offer sponsorship and you must be a UK resident to apply COMPANY This organisation is an established media and publishing brand, operating at scale with a global audience. Having successfully built a strong subscription base, it is now moving into … its next strategic phase: creator-led, membership-driven models. The business is investing heavily in customer engagement, brand differentiation, and community-building as a way to expand its commercial reach and deepen loyalty. THE ROLE This is a senior customer marketing leadership role, taking ownership of customer strategy during a critical shift in direction. The position … goes beyond reader revenue to encompass membership, partnerships, and creator-led engagement models. You'll be responsible for: Defining and executing customer propositions that increase engagement, differentiation, and brand value. Driving short-term wins in subscriptions via perks, partnerships, and campaigns. Building and scaling longer-term creator- and community-led membership models. Developing strategies to personalise and More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

therapies to market faster. Discover more at . About the Team : The Medidata CS3 team is reimagining how we partner with our customers. This role will be a key customer leadership role as we streamline and optimize how we engage with customers. As the lead customer facing role for CS3, you ensure they maximize their value with Medidata … a story with data: Turn information into useful insights and recommendations. Use AI! Figure out how to use Medidata's "AI Everywhere" strategy to solve problems. Speak for the customer: Give feedback to internal teams to help make Medidata better. Define and own Partnership Success : You will craft joint customer success plans that include agreed upon scope, goals … timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention Report out partnership progress, health and risks to the Medidata executive leadership team using quantitative and qualitative inputs. Product & Design Best Practices : Facilitate workshops with customers on industry best practices, including governance, trial design, adoption and platform evolution and maturity Customer More ❯

Sales Team. As part of Pinnacles Pre-Sales team, you will play a pivotal role in driving the success of our sales efforts. You will be responsible for understanding customer needs, collaborating with various internal departments, and crafting compelling solutions that address customer challenges. You will deliver effective presentations, demonstrations, and proposals to potential customers, ultimately contributing to … the growth and profitability of Pinnacle. Key responsibilities Customer Engagement Collaborate with sales, marketing, and product teams to understand customer needs and align pre-sales efforts with overall business strategies. Engage with potential customers to gather requirements, understand pain points, and effectively communicate how our solutions can address their needs. Solution Development Work closely with the authors … and Pinnacles professional service teams to design and demonstrate solutions that meet customer requirement. Craft and deliver tailored presentations, demonstrations, and proof-of-concepts that showcase the value and capabilities of our products and services. Proposal Creation Working with the New Customer Acquisition (NCA) and Customer Account Management (CAM) teams to oversee the creation of detailed and More ❯

dynamics via rigorously refined written and verbal communication. A successful candidate will - Work on large, important product initiatives. Define the long-term product strategy and vision to meet emerging customer needs, and the feature design and technical approach to deliver on this vision. - Be highly analytical, resourceful, customer-obsessed and team oriented. Drives alignment and coherent product feature … business, and evangelism strategies. - Drive strategic product communications, owns customer engagement and identify customer requirements by considering data, customer feedback, and user research, and designs product value propositions for large tech and cross-functional audiences. - Be able to manage multiple projects - including planning, prioritization, and task delegation. Work closely with developers through product launch. Key job … Work with senior technical and business leaders across Amazon Stores, as well as science, engineering, and finance leaders. - Deliver Amazon Business Documents. - Own end-to-end product lifecycle including customer engagement, Amazon Business Docs product requirements, CX design, security and compliance, prioritization, and deliver long-lasting solutions. - Drive the strategic evolution of our data catalog's knowledge base More ❯

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: - Successful project delivery - Plan and direct the overall project … of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed timescales. - Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole More ❯

that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Jeppesen is seeking a highly skilled and motivated individual to join our Customer Success (CS) Organization as an Experienced Customer Success Manager(IC) in a Virtual role. All members of this team are laser focused to ensure our customers are realizing … value out of our products. Everyone is customer-facing and all are measured by retention, growth, positive sentiment via NPS & positive movement in customer health scoring. As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be … services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, Flight Deck Pro, EFB Tools, Navigation, and Charting solutions. Position Responsibilities: Keep the Customer viewpoint in the forefront of every discussion - Our customers (and what is best for them) comes first Understand and be able to incorporate the functions of the Customer More ❯

The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You'll balance people leadership (80%) with direct customer engagement (20%) -owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. … This role sits within Customer Success's Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach Job Responsibilities Lead & develop the EMEA EM team ( 80%) Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions. Manage capacity and utilization: assign onboardings, forecast, and approve weekly/… monthly time in Kantata; ensure EMs meet 60% utilization. Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates. Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices. Elevate outcomes: improve timetovalue, project progression, CSAT 4.0, and newhire timetoproductivity (target 60% customer More ❯

constituent experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Public Sector team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption … and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for improved digital experiences, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way. CSMs deliver an outstanding experience for Adobe's top customers, including responsibilities for … use case adoption, advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept at storytelling who thrive in fast-paced environments. What You'll Do: The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime … prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities More ❯

Overview Department: Commercial Employment Type: Full Time Location: UK or Germany or Poland Job title: Customer Success Manager - Registry and Reseller Description Shape the future of digital identity with us! Are you passionate about innovation, customer experience, and making the internet more accessible? Join our Registry & Reseller Division as a Customer Success Manager and help empower registries … grow their online presence. Our division partners with trusted names and brands across the globe, delivering tailored solutions to meet the unique needs of our B2B customers. As a Customer Success Manager, you'll play a key role in driving account growth, retention, and satisfaction for our registry and reseller clients. Key outcomes of the role Customer Engagement … registry and reseller customers via chat, email, phone, and video calls. Provide specialised support for domain management, SSLs, DNS, and integration, ensuring customers benefit fully from our solutions. Address customer inquiries, complaints, and technical challenges efficiently, collaborating with internal teams to resolve issues and improve satisfaction. Develop and deliver onboarding and education programs, including demonstrations on domain tools, API More ❯