101 to 125 of 340 Permanent Customer Engagement Jobs

a mix of virtual live and self-service tools supported by advanced AI. We are proud to provide seamless, intelligent, and personalized support and engagement experiences via advanced channels like Live Chat, Chatbots, Ticketing and much more. We serve world leading brands and organizations like Rackspace, Humana, Colgate, General … of selling SaaS solutions, you will leverage your deep understanding of this market and its challenges to introduce the value of Comm100’s digital customer engagement solutions to prospective customers. Key Responsibilities Identify, qualify, and develop a robust pipeline of new business opportunities within the iGaming sector in … Europe Understand the unique needs and pain points of potential clients, and articulate the value proposition of Comm100's digital customer engagement solutions Conduct product demonstrations tailored to potential customers' needs, highlighting the strategic and operational value of Comm100 Consistently meet or exceed sales objectives and quotas, and more »

play a pivotal role in implementing and optimising Vlocity solutions for our client's energy utilities operations. Your expertise will help streamline processes, enhance customer engagement, and drive efficiency. This position offers a unique opportunity to work on cutting-edge projects and collaborate with industry leaders. This role … the energy utilities sector. Collaborate with stakeholders to gather and analyze business requirements, translating them into effective Vlocity solutions. Customize Vlocity applications to optimize customer engagement and streamline operations. Provide technical guidance and support throughout the project lifecycle, ensuring successful delivery and integration. Conduct training sessions and create more »

achieve the defined vision, focusing on both e-commerce functionality and appointment scheduling for services . Requirements Gathering and Backlog Management: Gather and analyze customer requirements to build a prioritized product backlog. Decompose business requirements and customer experiences into detailed features and functions, ensuring both purchasing and scheduling … healthcare professionals, to ensure alignment and successful product delivery. Communicate effectively with stakeholders to manage expectations, gather feedback, and address any issues or concerns. Customer Engagement: Participate in customer research activities to gain a real-world understanding of customer needs and the value of the mobile … app. Use insights from customer research to inform product decisions and enhancements, focusing on both retail and healthcare service aspects. Cross-Functional Initiatives: Engage in cross-functional teams to drive initiatives that align with the mobile app product strategy and vision. Ensure collaboration across departments to deliver cohesive and more »

based in West London. My client is looking for a Business Analyst to play a key role in supporting their continued growth and both customer experience. In this role you will enjoy a great work life-balance as well as meaningful work. Working within the IT & Digital team you … CRM) liaising with multiple stakeholders – driving continuous improvement across various processes and services. Key Responsibilities: Develop effective working relationships with internal users to enhance customer experience and retention. Work with the IT & Digital team and external consultants on new CRM capabilities (working with Microsoft Dynamics CRM). Provide training … and support on the CRM system and best practices for customer relationship management. Analyse data to identify trends and opportunities to improve customer engagement and business performance. Present insights to stakeholders and secure support for process improvements. Support internal communications, planning, design, and user training for change more »

defined vision, focusing on both e-commerce functionality and appointment scheduling for services . 2. Requirements Gathering and Backlog Management: 1. Gather and analyze customer requirements to build a prioritized product backlog. 2. Decompose business requirements and customer experiences into detailed features and functions, ensuring both purchasing and … to ensure alignment and successful product delivery. 2. Communicate effectively with stakeholders to manage expectations, gather feedback, and address any issues or concerns. 6. Customer Engagement: 1. Participate in customer research activities to gain a real-world understanding of customer needs and the value of the … mobile app. 2. Use insights from customer research to inform product decisions and enhancements, focusing on both retail and healthcare service aspects. 7. Cross-Functional Initiatives: 1. Engage in cross-functional teams to drive initiatives that align with the mobile app product strategy and vision. 2. Ensure collaboration across more »

record in business development and a goal-oriented, self-motivated approach, we want to hear from you. Key Responsibilities: Business Development: Build and strengthen customer networks, creating and leveraging business opportunities through consultative practices. Customer Engagement: Enhance product and service engagement through effective demonstrations and customer … company. Team Collaboration: Mentor and support junior team members, improve work processes, and collaborate across various teams. Market Insight: Stay updated on market trends, customer needs, and the competitive landscape. CRM Proficiency: Maintain and improve CRM practices, ensuring accurate customer records and pipeline forecasting. Representation: Network and represent more »

selling and closing new business to existing and net new customers in the UK. The Sales Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products and service offerings from invenioLSI. Responsibilities - Sell SAP consulting/… managed services and SAP software resell. Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue. Annual Revenue - Achieves/exceeds quota targets. Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers … and leverage to drive strategy through organization. Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information more »

Working with a Large IT Consultancy who are on the search for a Customer and Digital Analytics & AI Managing Consultant/Senior Manager on a permanent basis. Salary - Up to - £88,000 per Anum + Addtional Bonuses and Benefits Candidates must be eligible for SC Clearance Please note, no … sponsorship will be provided for this role Remote working with occasional client visits. As a Customer and Digital Analytics & AI Managing Consultant/Senior Manager, you will become a key Member of our Digital & Customer Analytics team. You will have the opportunity to work across sectors and industries … but your specific capability expertise will be in Customer and Digital Analytics. You will work with market-leading clients, applying cutting-edge technologies to solve impactful commercial growth problems. You will lead and manage complex analytics projects, provide strategic insights to clients, and drive the growth of our Analytics more »

are celebrated. They prioritize employee well-being and advocate for flexible working conditions, recognizing that everyone has unique needs. Company Overview As a global customer experience agency, the client focuses on using data to understand individual customer preferences and leveraging technology to engage with them on a large … scale. They combine data, technology, and creativity to drive customer engagement and business results for brands like KFC, Mercedes Benz, IKEA, and Virgin Media O2. Company Culture and Benefits Flexible Working : Encourages employees to work where and when they are most productive, balancing office presence for culture, collaboration … specialize in Data Science, Data Analytics, Data Enablement, and Data Visualization. Your Role As a Director in the Data Analytics team, you will ensure customer and financial perspectives are represented through data-driven evidence. You will inspire exceptional customer experiences and improve performance against client objectives. Your strategic more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the CRM Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics … CSS, JSON, XML, Javascript and SQL Good to have experience and knowledge of Dynamics for Marketing Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile … methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales– MB-210) is highly desirable Microsoft certifications in Power Platform (e.g., Power Platform App Maker, Power Platform Functional Consultant, Power Platform Developer and Solution architecture) If you wish to apply kindly email your profile more »

RPA and AI they deliver a full-stack, low-code case management, workflow and process automation solution for councils. RPA, Process Management, CC,CX, Customer Experience, CRM, Case Management, AI, Low Code sectors. The Solution Architect supports the sales teams in developing the offer to clients. The Solution Architect … sales and technical leader for solutions up to and including hand over to the Professional Services team. This role involves a high level of customer interaction and co-ordination with internal Product, Technical and Marketing Teams. This role requires an experienced, personable and solution architect that can operate at … all levels within the customer engagement, and has a proven track record of helping to win new and develop existing clients both direct and through partners. Key Responsibilities Define business and technical requirements Run workshops to identify issues Work with sales to clarify customer needs from a more »

companies run smart marketing efforts in their effort to reach the customer. A leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use the platform to drive long-term, personalised and context-based engagement across channels to help … achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms their technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively … oriented, methodical, and tenacious, and can effectively interact with a team. Location: London Responsibilities Analyze and identify how the product can eliminate our clients’ engagement and user retention challenges. Develop opportunity funnel via phone and mass communication such as email, research and social media to introduce company products and more »

join our Executive Team. The role is responsible for the delivery of the company’s commercial strategy. This will involve marketing, sales, partner and customer engagement to drive business growth and market share. Role Description The role will involve travel and the ideal candidate will be highly capable … management team. To manage and develop the sales and marketing teams and instil a culture of continuous improvement. To manage the sales, marketing and customer services functions within agreed budget. To manage partner relationships, including agencies and technical partners, to maximise their opportunity, agreeing targets and service level agreements. … sales, pricing and drafting tender responses. Duties & Responsibilities Sales, Marketing & Distribution Strategy Oversee and evaluate market research and adjust marketing strategy to meet changing customer, market and competitive conditions. Monitor competitor products, sales and marketing activities. Recommend product positioning and pricing strategy to produce the highest possible long-term more »

Job Overview: We are seeking a highly skilled and experienced Dynamics CE Technical Architect to lead our clients Dynamics 365 Customer Engagement (CE) initiatives. The ideal candidate will have a strong background in designing, implementing, and optimizing Dynamics 365 CE solutions to meet our clients business needs. This … CE Architect or similar role, with a strong portfolio of successful Dynamics 365 CE projects. Deep understanding of Dynamics 365 CE, including sales, customer service, marketing, and field service modules. Solid experience in Dynamics 365 CE architecture, including hands-on coding in C#, JavaScript, and familiarity with the .NET more »

serve global markets. Skills and Qualifications Marketplace Experience : Proven experience working on a marketplace or two-sided platform in a B2B or B2B2C environment. Customer Engagement : Strong passion for customer interaction and requirement gathering. Change Management : Ability to navigate teams through change and engage them in the more »

enhance the overall ecommerce experience for our customers. You will oversee all aspects of our ecommerce operations, including website management, digital marketing, merchandising, and customer engagement. Duties and Key Responsibilities 1. Ecommerce Strategy Development: Develop and execute comprehensive ecommerce strategies to achieve sales targets, increase online visibility, and enhance … customer engagement across pureplay, marketplaces and DTC 2. Website Management: Develop and lead the creation of our ecommerce website, ensuring it is user-friendly, visually appealing, and optimised for conversions. Coordinate with web developers and designers to implement necessary changes and enhancements. 3. Digital Marketing: Lead digital marketing … working with them to identify enhancements and issues. 8. Collaboration and Team Management: Collaborate with the internal team & agency partners to optimise the website customer experience and journey, including decisions on content, functionality, and layout. Coordinate product information from buying teams for product catalogues, ensuring accurate and customer more »

Our client is transforming the IT function to create the capacity to build something better for their users. They currently use Dynamics 365 for Customer Service. This role will involve administration and configuration, along with developing extended capabilities and implementing automation. You will also be involved in the implementation … good. For more information about this Dynamics 365 CRM Developer role please apply as soon as possible with a current CV. Keywords: Dynamics 365 Customer Engagement, D365, Dynamics CE, Dynamics CRM, Dynamics Sales, Dynamics Marketing, APIs, SQL, JavaScript, Plugins, Scrum, Git, Azure DevOps more »

the next era of financial solutions. Responsibilities of Head Digital Collections & Recoveries Establish a robust digital collections strategy, leveraging cutting-edge technologies for streamlined customer interactions and efficient recovery processes. Design a customer-centric digital debt collection approach, ensuring personalised interactions. When digital engagement falls short, lead … and segmentation strategies, optimising success rates for digital and human-assisted collections efforts. Implement test and control strategies for real-time adjustments, considering changing customer behaviours and economic conditions. Collaborate with cross-functional teams to integrate digital collections initiatives seamlessly, balancing in-house capabilities with external partnerships, debt collection … collection processes, regulations, compliance standards, and experience with various collections outsourcing models. You have a visionary mindset, capable of adapting strategies in response to customer engagement challenges. Your familiarity with debt sale and recovery strategies, including litigation, write-offs, and settlements is essential. You have an excellent understanding more »

Customer Success Manager (German Speaker) - Pre IPO Unicorn SaaS Scale Up If you would be open to relocation, this will be based in the West Midlands! 🚀Pre IPO Unicorn SaaS Scale Up! 💼 Leadership role 💰 Competitive Base + 25% Bonus! 💵 Equity options 🚗 Onsite parking + Electronic vehicle scheme The Company … Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising financial management for their customers and providing B2B engagement and benefits that are unparalleled to anything else on the market. Employees first focus– they pride themselves on a resilient workforce, encouraging diversity, collaboration … and a huge focus on career progression. The Position As a Customer Success Manager, you will work closely with a German portfolio of customers, helping to reach full utilisation of the SaaS platform and offerings. Responsible for managing a small team of Implementation Analysts (also German speaking), where you more »

the most value to the business and how to visualise these insights using Looker Studio. Your expertise will support the optimisation of sales, enhance customer engagement, and elevate the overall brand experience. This role does not require building a data technology or developing a data strategy from scratch … teams to identify and monitor key performance indicators (KPIs). Generate actionable insights and recommendations to drive sales growth, optimise inventory management, and enhance customer acquisition and retention efforts. Create and maintain consumer profiles and segmentation models to support personalised marketing campaigns and product development strategies. Ensure data integrity more »

Global offices including US, EMEA and APAC Fortune 100 client base The Role Consult and advise Enterprise customers on marketing automation best practise and customer experience strategy Identify opportunities to improve customer engagement and platform/service usage Communicate the value of data to drive actionable insights more »

leading name in the automotive industry, known for their innovation, quality, and commitment to excellence. They are at the forefront of automotive technology and customer service, continually pushing the boundaries of what is possible. To support their growth and enhance their customer relationship management, they are seeking an … our business goals. You will play a pivotal role in transforming our CRM capabilities, ensuring we leverage Salesforce to its fullest potential to improve customer engagement, streamline operations, and drive sales performance. Key Responsibilities: Lead and manage the Salesforce development team, providing guidance, mentoring, and support. Oversee the more »

briefings and reviews with senior stakeholders, addressing any feedback and implementing changes with the goal of achieving business case approval. • Coordinate with the DCC Customer Engagement team and Regulatory Affairs to build customer understanding and support for DCC business case recommendations. • Manage/update modelling templates and more »

experienced remarkable growth. Anstar is widely recognised and highly regarded in the industry for exemplifying our core philosophies: trust, transparency, ethical conduct, and unwavering customer-centricity. These values have helped us forge strong partnerships with suppliers and customers who are at the heart of our business. As we continue … enthusiastic Ops & Commercial Assistant to join our team. In our close-knit and entrepreneurial environment, you'll manage Anstar's entire supply chain, drive customer engagement and improve our operational efficiency and performance. This is a fantastic opportunity to be part of a high-growth company where your … limited to: Order processing and follow-ups (POs, despatch notes, proformas, invoices, COAs) Supply and demand forecasting based on market conditions, macroeconomic environment and customer requirements Stock management and planning Operation and oversight of CRM and ERP software Liaising with warehouse for despatching orders and communicating updates and/ more »

CEO and Board level. This key position requires broad experience supporting vertical industry and will have high visibility at the most senior levels of customer organizations. The position will work closely with Alibaba Cloud BD, Solutions Architect, Compliance, and Security product team. The candidate will be able to interpret … their frameworks and recommend implementation approaches.  Direct Alibaba Cloud Solutions Architects, Business Developers (BDs), and Partner teams to ensure targeted outcomes and consistency across customer engagements.  Collaborate with customers to resolve complex security issues and achieve resilience and compliance on the Alibaba Cloud platform through discussions, strategic recommendations, and … demonstrations.  Create customer-facing resources that address projected needs and current demand in the industry.  Foster strong relationships to help customers effectively manage security incidents.  Support the Alibaba Cloud security product and compliance team in setting strategic directions for security and compliance programs based on customer feedback.  Stay more »