126 to 150 of 554 Permanent Customer Engagement Jobs

stakes, dynamic environment, driving product development at the forefront of the semiconductor equipment industry. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your passion for engaging with customers and innovative engineering drives progress in our industry, tackling the once unsolvable. What you'll do Collaboratively … engineer innovative semiconductor equipment and process design solutions to quickly resolve customer issues and improve product quality in a dynamic fast-paced challenging environment. Supports product development from product prototyping, development, deployment/product release, and initial field support. Design and conduct experiments, tests, and prototypes to resolve complex technical problems. Present analysis and support technical recommendations clearly and … to guide the specification and development of products. Provides technical support for installation and/or diagnosing, troubleshooting, repairing, and debugging complex product issues. Maintain a high degree of customer engagement including face-to-face and international travel to customer sites supporting near term product releases and solve customer issues. Work in a cleanroom lab and More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … training on our product to our customer. You will be required to pass Governmental Security Clearance and full back-ground checks to be successful in this role. Role Overview - Customer Systems Adoption Manager We are actively seeking a highly motivated and talented bilingual (English & Arabic) professional with a background in system-type product training or product management to join … our team as a Customer Systems Adoption Manager. This role offers an exceptional opportunity to develop expertise on our proprietary system, enabling youto deliver frontline, continuous operational support to our valued customer. As our Customer Systems Adoption Manager, you will play a pivotal role in guiding customers through system setup and utilisation, ensuring they maximise the benefits of More ❯

Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics 365 CE More ❯

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

part of a passionate team that's dedicated to accomplishing hard things. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas … to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. We are seeking a Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our customers post-sales to develop software solutions on … software development or technical consulting B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree Willingness to travel; 10% or less annually to support customer engagement A government sponsored clearance at the Top Secret level or higher and willingness to work in a SCIF environment More ❯

role partners closely with Outside Sales teams and cross-functional stakeholders to analyze, design, and implement Salesforce-based solutions (including Conga and Marketing Cloud) that drive sales effectiveness, improve customer engagement, and support strategic business goals. Key Responsibilities: Collaborate with Outside Sales and Sales Operations to gather, document, and analyze business requirements.Translate business needs into functional Salesforce requirements … consideration may be given to an exceptional candidate with six years of relevant work experienceAt least two years of relevant work experience required Strong understanding of sales processes and customer relationship management (CRM).Excellent communication, documentation, and stakeholder management skills.Strong analytical and problem-solving abilities with attention to detail.Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.Ability to work … Join Altec? If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers More ❯

In this role, you will drive CX innovation, new product development, and experimentation for Books experiences worldwide. You'll lead efforts to optimize content selection and recommendation strategies across customer touchpoints. Partnering with product, engineering, and data science teams, you'll develop and refine content optimization approaches and front-end features that deliver increasingly personalized book recommendations to our … customers. Your work will focus on developing scalable personalization frameworks that enable teams across Books to enhance every customer interaction. As a key member of the highly visible Content Demand team, you'll contribute to overall strategy and roadmap development while owning the day-to-day delivery of new experiments and features aimed at maximizing discovery and conversion. The … ability to motivate, influence and collaborate effectively with global stakeholders. Key job responsibilities • Develop data-driven frameworks to optimize content selection and recommendation strategies across key page placements, incorporating customer engagement signals, contextual relevance, and business objectives to maximize discovery and conversion. • Work backwards from customer problems to invent, incubate, and manage product and feature concepts that More ❯

environment. SALES TEAM SUPPORT OFFICER ROLE: Sales Team Support Assist the AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement Marketing Coordination Getting hands-on with our marketing efforts, supporting campaigns, managing our CRM (we use HubSpot), and ensuring the GTM Team has the necessary collateral to shine in … front of our clients Customer Engagement Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies Event Preparation Assist in planning and executing industry events, ensuring materials and schedules are in place, as well as getting stuck into organising our company social events! Administrative Support Handle scheduling, data entry, and reporting on … sales performance metrics Performance Monitoring Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team Performance Management creating reports and a dashboard to track sales team activity, attainment of targets and performance continuity General Admin assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as More ❯

environment. SALES TEAM SUPPORT OFFICER ROLE: Sales Team Support – Assist the AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement Marketing Coordination – Getting hands-on with our marketing efforts, supporting campaigns, managing our CRM (we use HubSpot), and ensuring the GTM Team has the necessary collateral to shine in … front of our clients Customer Engagement – Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies Event Preparation – Assist in planning and executing industry events, ensuring materials and schedules are in place, as well as getting stuck into organising our company social events! Administrative Support – Handle scheduling, data entry, and reporting on … sales performance metrics Performance Monitoring – Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team Performance Management – creating reports and a dashboard to track sales team activity, attainment of targets and performance continuity General Admin – assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as More ❯

written communication skills, with the ability to convey complex concepts to diverse audiences. Analytical Thinking: Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Customer Focus: Demonstrated ability to understand customer needs and translate them into actionable product requirements. Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities … you be doing in this role? Data Management: Lead the collection, processing, and analysis of patent data, ensuring accuracy and completeness, as well as alignment with business goals and customer needs. Stakeholder Collaboration: Work closely with cross-functional teams, including software developers, data scientists, legal experts, and business stakeholders, to define requirements and deliver high-quality solutions. Market Analysis … research and competitive analysis to identify trends, opportunities, and threats in the patent data landscape. Roadmap Development: Create and maintain a detailed roadmap, prioritizing features and enhancements based on customer feedback, market demands, and strategic objectives. IP Expertise: Provide subject matter expertise on patents and IP, guiding the team in developing innovative solutions that address the needs of IP More ❯

/month) | up to c£600/day (Outside IR35) We're looking for a Reporting Lead to drive the reporting strategy for a key transformation programme, replacing legacy customer and property data systems with Dynamics 365 and Microsoft Fabric . This is a hands-on leadership role where you'll shape, deliver and embed a future-proof reporting … Head of Data and Reporting to align with BAU and enterprise reporting goals ✅ Must-Have Skills: Proven experience leading reporting/BI workstreams in large transformation programmes Strong stakeholder engagement and roadmap delivery experience Deep knowledge of Microsoft Power BI (DAX, data modelling, visual best practice) Experience with Microsoft Fabric (early-stage or implementation exposure ideal) Familiarity with Dynamics … Customer Engagement (esp. iProperty Cloud) Finance & Operations Understanding of data flows between Dynamics, Azure, and reporting platforms Experience with Azure Data Services (Data Factory, Synapse Analytics) Confident facilitator of workshops and capable of translating complex needs into clear plans Excellent communicator who can bridge technical and business perspectives 🔧 Desirable: Experience in housing or public sector Knowledge of ActiveH More ❯

Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability … partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement … and measurable value Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially More ❯

Answer yes to any of these and you belong with Amazon Kindle. Kindle is among the bestselling products in the history of Amazon, with a rich legacy for driving customer-focused innovation. Our continued growth requires leaders who operate both strategically and tactically; think big to drive new opportunities; dive deep in data to uncover customer insights; break … drive operational excellence for their teams. Kindle is looking for a Senior PM-T to set the software strategy for popular Kindle devices like Paperwhite, Colorsoft, and Scribe. Using customer insights and data-driven decision making, you'll develop intuitive features that help customers get more out of reading and writing on their Kindle devices. This role is inherently … the future of reading and writing on Kindle devices like Paperwhite, Colorsoft, and Scribe. • Deliver a roadmap that balances innovation with speed to deliver, and is grounded in deep customer and data insights. • Serve as a key influencer in developing and auditing business strategy, contributing significantly to the overall Kindle strategy, and customer engagement and analytics. • Work More ❯

DATA ANALYST – CUSTOMER LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE As a … Customer Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base … Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or consumer-facing More ❯

DATA ANALYST – CUSTOMER LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE As a … Customer Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base … Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or consumer-facing More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

in line with UK Go-to-Market (GTM) Strategies. The role will primarily be focused on supporting activity within the Pre-sales and bidding space. Through pragmatic, effective and customer focused presales, the role holder will contribute to targeted growth across our GTM. Working as part of the Netcompany GTM team the Data & AI Pre-sales Lead will support … all aspects of presales customer engagement, including exploratory meetings, workshops, bids, and overall account strategy discussions. They will be able to demonstrate and document all aspects of Netcompany focused solutions and so requires a broad technical understanding across Data & AI, Cloud, Solution Architecture, Data Engineering/Science/Governance and DevOps or DataOps, leveraging our capabilities and expertise … of Netcompany and supports lead generation, working with colleagues in Products & Marketing, and external lead gen agencies as appropriate Identify & propose new/refined Netcompany propositions based on market & customer needs analysis Provide feedback internally on customer needs and requirements Maintain an overall understanding of the technical and commercial developments within the markets in which Netcompany operate Maintain More ❯

and support the development of innovative data products. This role requires a strong understanding of airline revenue management, pricing and product strategies, to inform both internal decision-making and customer-facing insights. You will work cross-functionally with product, technical, and customer-facing teams to ensure ARC's data products remain competitive and relevant. Through rigorous analysis and … and execute business-focused experiments and use case testing to inform and support product development and evolution. Collaborate with cross-functional stakeholders, including product managers, analysts, developers, sales and customer engagement teams, to drive alignment and execution. Develop and deliver clear and concise summaries and visualizations of findings tailored to internal stakeholders, airline customers and executives. Package and … present insights for customer delivery, executive briefings, and strategic discussions to senior management Qualifications Bachelor's Degree in in an analytical, strategic, or related field required; bachelor's degree in mathematics, statistics, or computer science or direct experience in airline commercial departments like Revenue Management/Pricing, Network Planning strongly preferred. Minimum of five years of relevant experience required More ❯

Our client are a fast growth business. They are now looking for a CRM Executive to join the team Job Description: Primary focus on customer email, SMS and push campaigns including newsletter, promotional activity and referral. Campaign ownership from start to nish including planning, delivery and analysis. Responsible for the whole email creation process, including some basic image and … and delivery best practices, responsible for accurately collating and articulating design briefs to creative colleagues. Own campaign QA testing (content and technical) as well as managing deployment via the Customer Engagement Platform. Manage customer segment and selection process from de ning targeting approach to writing data selection briefs through to delivery of campaigns. Report on segment volumes More ❯

serve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, integration, and in-life support. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence in the UK and Europe. Responsibilities of this role are listed below: Act as the primary point of contact for post-sales … customer engagement. Build and nurture long-term relationships through onboarding, order fulfillment, demonstrations, integration, and ongoing support. Champion customer needs and issues across internal teams, ensuring alignment and resolution. Lead on-site fault analysis and troubleshooting of ALL.SPACE antennas. Carry out in-field release updates and routine maintenance. Collect and analyze field failures and abnormalities and provide feedback … to the development team. Proactively manage customer expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and More ❯

technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey. In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit … or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements. Your experience in designing technical solutions within … the technology/consulting sector will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions which achieve CBOs while exceeding customer More ❯

Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

is undergoing major digital transformation, with CRM at the heart of its strategy. The business is investing heavily in marketing platforms, advanced tracking, and campaign measurement to become more customer-centric. With one of the UK’s largest marketing spends and analytics deeply embedded into decision-making, this is a high-profile environment where CRM plays a central role … in customer engagement and long-term growth. THE ROLE This is a senior role within the CRM Decisioning & Analytics team, where you’ll work across both audience targeting and campaign analytics . You’ll help build, segment, and analyse multi-channel campaigns, ensuring CRM activity is effective, data-driven, and commercially impactful. You’ll be instrumental in: Building More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include: Ensure team … performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and output of … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯