226 to 250 of 877 Permanent Customer Engagement Jobs

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

and completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management … Professional Services, Solution Consultants and Customer Success teams in every stage of the customer life cycle to provide new and existing customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works … well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and the ability to transform our customers' requirements as well as consulting on best practice within payroll and pension.You will build great relationships and act as an ambassador for the company and our products. The role Payroll & Pension Implementation More ❯

data infrastructure, for diverse catalog of Strategic Sourcing commodities. 3. Support new and ongoing business/system process improvements for NAPU Leadership and Strategic Sourcing 4. Triage Strategic Sourcing customer questions into Strategic Sourcing shared mailbox 5. Support development and upkeep of program continuity & standardization materials in order to maintain smooth operations 6. Deliverable status reporting 7. Support maintenance … Sourcing applications, automation, and data 1. Support ad hoc data requests from Procurement leadership and prepare data and insights for briefings 2. Support NAPU and Strategic Sourcing Annual Assessments (customer engagement, partnerships, G-invoicing GT&Cs and orders, agreement data, etc.) 1. Support development of stakeholder training materials Technical Skillsets: 1. Microsoft Excel - Business Data analysis. Ability to More ❯

Business Development Representative - UK, Nordics & DACH Emplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product … to cold call, as your success will depend on high levels of activity on the telephone and online tools like LinkedIn and Vidyard. An understanding of social marketing and customer experience tools would be beneficial to the role. What You'll Do Here Identify and contact key, relevant decision makers responsible for leading brands with a view of driving … information during our recruitment process in the Emplifi Recruitment Privacy Statement. Outpace your competition with easy-to-use, innovative solutions We're recognized as a market leader in innovation, customer support, and ease of use from these organizations. More ❯

Solutions Architecture Specialist (Presales) Apply The Solutions Architecture (SA) organization serves as solution and product Subject Matter Experts, providing technical guidance at strategic points throughout the customer lifecycle. As Solution Specialists, we collaborate across multiple functions-including Sales, Solutions Engineering, Product Management, Marketing, and Professional Services-to help drive technical wins, align on customer use cases, optimize solution … drive pipeline momentum and close deals by delivering technical validation, product demonstrations, and hands-on enablement Deliver advanced product presentations, technical deep dives, evaluations, workshops, and POVs to align customer needs with product capabilities Translate customer business and technical challenges into scalable best practices, patterns, and reusable assets that accelerate field execution Develop and maintain deep expertise across … degree in an engineering or related program from an accredited college/university, or equivalent experience Strong ability to thrive in fast-paced environments with a focus on impactful customer engagement Ability to work independently with high autonomy in remote-first teams Excellent communication skills with experience creating and delivering technical content to audiences of varying expertise Deep More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve … customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest assets, so we pride ourselves on being 'Employee First'. As such … employee experience and creating an exceptional company culture. We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery, focusing on enhancing their capability, ambition, and brand. Position Overview: The Senior More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … the Role As a Software Engineer you will be working in one of our scrum teams, building new functionality, and scaling our platform to deal with our ever increasing customer and data volumes. Working in the Product Engineering team, you'll work alongside Product Managers, Quality Assurance Engineers, and many other talented people. We ship regularly, with automated deployments More ❯

securely and faster in the cloud. Through project-based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long-term business expansion. The AWSI Professional Services Japan team is seeking a Senior Security Consultant who can lead a variety of customer … partners to provide technical assistance to customers to ensure they are successful in achieving their security business outcomes on AWS. This includes leading pre-sales on-site visits, understanding customer security and compliance requirements, and proposing and delivering security solution in customer engagements. These Global Engagements include short on-site or remote projects leading to architecture or compliance … data-driven, comfortable working effectively in a fast-paced, entrepreneurial environment, and is adaptable managing priorities and working effectively across a number of internal stakeholders. This role involves frequent engagement with both customer's technical and business stakeholder and a candidate who can effectively influence multiple internal and external teams and is viewed as a trusted advisor. About More ❯

Implementation Specialist III (FICA) Utility background is required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest … to prioritizing the employee experience and creating an exceptional company culture. Position Overview: The Senior Implementation Specialist at VertexOne will lead our clients through the implementation process of our Customer Information System (CIS) and analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest … and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery, focusing on enhancing their capability, ambition, and brand. Position Overview: The Senior More ❯

in line with UK Go-to-Market (GTM) Strategies. The role will primarily be focused on supporting activity within the Pre-sales and bidding space. Through pragmatic, effective and customer focused presales, the role holder will contribute to targeted growth across our GTM. Working as part of the Netcompany GTM team the Data & AI Pre-sales Lead will support … all aspects of presales customer engagement, including exploratory meetings, workshops, bids, and overall account strategy discussions. They will be able to demonstrate and document all aspects of Netcompany focused solutions and so requires a broad technical understanding across Data & AI, Cloud, Solution Architecture, Data Engineering/Science/Governance and DevOps or DataOps, leveraging our capabilities and expertise … of Netcompany and supports lead generation, working with colleagues in Products & Marketing, and external lead gen agencies as appropriate Identify & propose new/refined Netcompany propositions based on market & customer needs analysis Provide feedback internally on customer needs and requirements Maintain an overall understanding of the technical and commercial developments within the markets in which Netcompany operate Maintain More ❯

low code customisations - developing power automate flows, creating power apps .NET API/integration projects Skills and Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Diverse modular exposure, with a focus on D365 sales functionality Technical strengths … in C#, JavaScript, .NET programming Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Whats on offer? A competitive starting base salary up to £80,000 (experience dependant) Attractive company bonus scheme alongside regular salary reviews Comprehensive benefits scheme including matched More ❯

low code customisations - developing power automate flows, creating power apps .NET API/integration projects Skills and Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Diverse modular exposure, with a focus on D365 sales functionality Technical strengths … in C#, JavaScript, .NET programming Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Whats on offer? A competitive starting base salary up to £80,000 (experience dependant) Attractive company bonus scheme alongside regular salary reviews Comprehensive benefits scheme including matched More ❯

product development and product analytics.You'll lead a small team of analysts, working cross-functionally to deliver insight-driven strategies that optimise performance, drive responsible growth, and put the customer at the heart of decision-making.You'll operate in a fast-paced environment where ideas matter more than hierarchy, and execution beats bureaucracy. Your work will directly influence who … how we grow, and how we deliver sustainable value. Key Responsibilities Drive promotions & pricing strategy: Develop and optimise promotional and pricing strategies through data-driven analysis and experimentation. Balancing customer engagement, growth, price elasticity and profitability while continuously refining approaches based on product performance and scenario modelling. Build deep insight into marketing campaign and conversion funnel performance, identifying … high-calibre analysts, fostering both technical growth and strategic thinking. Build a culture where people seamlessly collaborate across functions, challenge the status quo, and consistently deliver best-in-class, customer-first solutions. Your experience Essential: 4+ years of experience in an analytics role in any discipline (e.g. Growth, Credit Risk, Product Analytics, Marketing, etc.) 2+ years of experience in More ❯

to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it's voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world. As the Enterprise Sales Director, you will be instrumental in driving … innovation, and business value. Implement strategies to grow presence within enterprise clients, leveraging successful initial engagements to drive broader adoption of solutions. Partner with Product, Marketing, Engineering, Finance, and Customer Success teams to create and refine go-to-market strategies that address customer needs and market trends. Build and manage a robust 12-month pipeline of qualified opportunities … ability to sell complex SaaS solutions to large enterprise clients, including a strong track record of exceeding revenue targets. You have strategic and consultative sales approach, adept at identifying customer pain points and delivering impactful solutions. You have familiarity with industry-specific software platforms, such as customer engagement tools, analytics platforms, and cloud-based solutions. You have More ❯

to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it's voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world. As the Enterprise Sales Director, you will be instrumental in driving … innovation, and business value. Implement strategies to grow presence within enterprise clients, leveraging successful initial engagements to drive broader adoption of solutions. Partner with Product, Marketing, Engineering, Finance, and Customer Success teams to create and refine go-to-market strategies that address customer needs and market trends. Build and manage a robust 12-month pipeline of qualified opportunities … ability to sell complex SaaS solutions to large enterprise clients, including a strong track record of exceeding revenue targets. You have strategic and consultative sales approach, adept at identifying customer pain points and delivering impactful solutions. You have familiarity with industry-specific software platforms, such as customer engagement tools, analytics platforms, and cloud-based solutions. You have More ❯

of Anti-Submarine Warfare (ASW) solutions. General Sonar Studies are central to the research, development and procurement of concepts, capabilities and solutions to anticipate and address the most challenging customer requirements. Collaboration inside and outside the company is central to the approach employed. The role requires a flexible and proactive approach founded on academic excellence, problem solving, self-discipline … and contribute to innovation activities in the Underwater Systems business area. Working with a team of highly capable experts and specialists, the candidate will support the delivery of better customer decisions across the mission cycle through revolutionary data exploitation and processing techniques. The role will technically support the development of compelling, collaborative solutions and associated bid documents for Customer … a settling in period with appropriate mentoring, training and support, the role will be required to: Technically support the development of compelling, collaborative solutions and associated bid documents for Customer Funded R&D Programmes. Technically support the delivery of tasks, work packages and projects with a focus on delivery to time, budget and quality. As part of wider company More ❯

off studies balancing performance, cost, time, and risk. Multi-Disciplinary Integration : Bring together specialists in antennas, RF components, signal processing, electronics, firmware, and software to deliver cohesive system solutions. Customer Engagement : Represent the technical solution to customers and stakeholders, providing briefings, technical justifications, and system roadmaps. Team Collaboration : Work closely with the Engineering Manager and Project Manager to … Proven track record of system design, trade-off analysis, and performance modelling. Experience developing early-stage concepts into technology demonstrators or operational prototypes. Excellent communication skills with experience in customer-facing roles and technical presentations. Strong collaboration skills across technical and non-technical stakeholders. Experience leading multi-disciplinary teams or acting as a technical authority. Desirable Skills Knowledge of … Engineering, Physics, Systems Engineering, or a related discipline. Chartered Engineer status (or working towards it) is desirable. Further Information Occasional travel may be required in this role to visit customer sites for demonstrations, installations, handovers or reviews . An SC level security clearance is required for this role, and candidates should already have, or be capable of obtaining UK More ❯

for AWS's comprehensive suite of database services, with a focus on their integration with Generative AI technologies. Your role will involve implementing strategic approaches to identify high-value customer opportunities in Canada and engaging with AWS customers to understand their data management needs and align them with AWS database solutions. You will handle complex initiatives throughout the full … cycle sales engagement plan, from identifying qualified leads to realizing revenue. You will serve as a subject matter expert and trusted advisor, implementing and optimizing AWS database services to unlock new value streams and solve key business problems. With a strong understanding of how AWS database services power Generative AI applications, you'll help customers navigate the rapidly evolving … AI applications. • Contribute to comprehensive account/territory plans to meet or exceed quarterly revenue targets. • Handle complex initiatives while collaborating with Solutions Architects, GTM, and Partners to drive customer outcomes, especially in the context of Generative AI implementations. • Engage with C-level executives and technical decision-makers to understand their business initiatives and craft solutions that leverage AWS More ❯

revenue growth. This role sits at the intersection of business strategy, operational excellence, and change leadership-driving initiatives that enhance sales productivity, streamline lead-to-cash processes, and improve customer engagement. This is a unique opportunity for a hands-on leader with a passion for enabling high-performing sales organizations. If you thrive in fast-paced, high-growth environments … GTM execution and transformation, we want to hear from you. What You'll Do: Strategic Program Leadership Lead and scale mission-critical GTM programs that span Sales, Marketing, Channel, Customer Success, and Revenue Operations. Process Optimization Redesign core GTM processes, including lead qualification, opportunity management, and sales execution, to drive higher conversion rates and improved sales velocity. Cross-Functional … and iteration, while embedding change management best practices. Operational Excellence Establish governance models, operating cadences, and dashboards to drive execution rigor, transparency, and continuous improvement across GTM functions. Executive Engagement Serve as a trusted advisor to senior leadership, providing strategic insights, progress updates, and data-backed recommendations that influence key business decisions. What You'll Bring: 7+ years of More ❯

audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. StackAdapt is the performing programmatic advertising platform helping brands accelerate … customer engagement and acquisition. This state-of-the-art platform is where some of the most progressive work in machine learning meets cutting-edge user experience. Ranking the highest in performance by G2 Crowd for the fourth time, we're one of the fastest growing companies in Canada and ranks 6th in Deloitte's Technology Fast 50 ranking … any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024 G2 Top Software and Top Marketing and Advertising Product for 2024 Campaign's Best Places More ❯

Marketing Manager London orManchester Hybrid Remote About Remarkable We are Remarkable - a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialise in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable … team and reports to the Chief Growth Officer (CGO). The key aims are: Ensure all marketing conducted by the company achieves goals for lead generation, audience growth and engagement Deliver the Marketing Strategy Ensure the team performs through: Coaching Training Management Report to CGO Ownership of brand guidelines and compliance of styling/ToV Communication with staff each More ❯

best practice concepts, specifically Ability to rapidly prototype and POC use cases in MS Dynamics and Power Platform OOB functionality across Marketing, Sales and Service modules (i.e., MS Dynamics Customer Engagement) OOB solutions (no code/low code model) Understanding of MS Dynamics Security Architecture Complex implementation involving integration Azure Stack (Azure functions, Azure Search, Azure Service Bus More ❯

best practice concepts, specifically Ability to rapidly prototype and POC use cases in MS Dynamics and Power Platform OOB functionality across Marketing, Sales and Service modules (i.e., MS Dynamics Customer Engagement) OOB solutions (no code/low code model) Understanding of MS Dynamics Security Architecture Complex implementation involving integration Azure Stack (Azure functions, Azure Search, Azure Service Bus More ❯