301 to 325 of 612 Permanent Customer Engagement Jobs

internal teams to identify commercial opportunities and support product development. Using a range of merchandising tools, search technology, analytics, and business intelligence platforms, you will optimise product visibility, improve customer journeys, and maximise sales growth. Key Responsibilities Own sales revenue and performance KPIs for assigned product categories and site taxonomy. Monitor and report on conversion rates, bounce rates, and … category performance. Use data-driven insights to improve customer engagement and trading results. Ensure effective online merchandising across the website. Maintain brand consistency across all trading and merchandising activities. Develop strong knowledge of product ranges, category performance, and new product launches. Collaborate with supply chain and logistics teams to ensure stock availability and campaign delivery. Conduct regular competitor … analysis to identify gaps and opportunities. Optimise category structures, filters, sequencing, and navigation across desktop, tablet, and mobile. Align merchandising with seasonal trends and customer demand. Review competitor websites for pricing, navigation, promotions, and product strategy. Identify emerging trends and opportunities to strengthen the online offer. Person Specification Background in E-commerce, Marketing, or Sales preferred (not essential). More ❯

face meetings required - just your ability to build trust, educate, and advise in a fast-moving IT landscape. You'll work closely with vendors and distributors, delivering a polished, customer-centric experience while identifying new opportunities and guiding clients toward tailored solutions. Established in the 80's, XMA has grown to become one of the top ten largest value … added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define … adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Inside Sales Representative Customer Engagement: Respond to inbound enquiries, conduct cadence meetings, and build strong stakeholder relationships. Proactive Sales: Drive new business through outreach, upselling, and vendor engagement. Sales Operations: Manage quoting, order processing (especially over £2,500), and ensure More ❯

This role leads the European roll-out of a central CRM platform, driving personalised, data-led marketing. It focuses on improving customer journeys, conversion, and retention while ensuring GDPR compliance. Client Details The company is undergoing a major digital transformation, with a strong focus on customer-centric growth. They're investing heavily in modern platforms and data-driven … strategies to elevate marketing performance across Europe. Description Develop and execute CRM strategies to improve customer engagement and retention. Implement lifecycle marketing campaigns using data insights and analytics. Collaborate with cross-functional teams to align marketing initiatives with business goals. Analyse campaign performance and provide actionable recommendations for optimisation. Manage segmentation and personalisation to ensure targeted communications. Oversee … of building and scaling high-performing teams from the ground up Hands-on expertise with Salesforce Marketing Cloud (or similar platforms) Strong understanding of data-driven campaign design and customer journeys Solid grasp of GDPR and experience working alongside Legal/Privacy teams Strategic thinker who can also drive delivery and adoption Confident stakeholder manager, comfortable working across commercial More ❯

seeking an experienced Senior Contact Centre Engineer to join their growing team. This is an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise … clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client-focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched … contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior team members and More ❯

cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach. What are we looking for? Experience in managing strategic partnerships. Demonstrated success in driving double-digit growth, managing and delivering through cross-functional teams. Experience in change … increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets. Operationalization & Cross-Functional Integration Lead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing. Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles … Execution Oversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content. Utilize technical skills to optimize platform performance, content relevance, and customer engagement. Change Management & Organisational Agility Lead change management initiatives to foster organisational agility and adaptability. Promote a culture of collaboration, innovation and continuous improvement across teams. What can you More ❯

data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management • Works with the ITSM Process Leads and Customer Engagement Teams to identify and monitor process performance and Service Provider performance • Analyze, define, and report on trends identified in the data • Facilitate Technical Exchange Meeting related to … such as Tableau Desktop or other BI tools (e.g., Power BI) • Capable of designing and constructing new processes for data modeling and production using prototypes, algorithms, predictive modeling and customer analysis • Skilled at working collaboratively in a complex environment and driving performance achievement and improvements • Proficient with ServiceNow applications of Incident, Problem, Change and Request, CMDB, SLM, and Performance … Analytics • Data-driven mindset of service excellence and customer satisfaction • An Active TS/SCI Clearance with Polygraph Desired Qualifications: • Experience working with and briefing government clients • Obtain and/or maintain ITIL 4 Foundation or higher certification • Experience using, managing or implementing ITIL practices More ❯

area. You Role While in this position your duties may include but are not limited to: Spearheading the development of growth strategies with the targeted aim of increasing both customer experience and satisfaction as well as financial improvement for the business Managing CRM input, including keeping up to date records of sales and revenue and effectively handling and monitoring … the invoicing process Taking lead of assigned company accounts, promoting growth and development, striving to hit company targets, whilst ensuring the highest quality customer experience is executed through proactive account management Utilising opportunities to gain market insights and identify new markets and customer needs, ensuring that the company's solutions are promoted and targeted to action these and … achieve and exceed targets Exposure to software sales and/or complex solution-based sales Proven experience in operating at all levels to drive sales activity Exceptional communication and customer engagement abilities, supported by confident presentation skills Sound commercial acumen and mindset, with a good underpinning of business management and operations Solid IT skills including a proficiency in More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you’ll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you'll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

our Busway product range , located remotely in the Europe. Reporting to the Global Product Line Director - Busway the Product Manager Busway, EMEA will be responsible for P&L analysis, customer engagement, market strategy, pricing recommendations, operational excellence, and R&D input, with a strong emphasis on compliance with IEC, EN and other relevant EMEA standards. The role will … Site UK, Ireland or Poland, but wider Europe can be considered. What a typical day looks like: Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements. Work closely with sales, marketing, engineering, operations, and other internal teams to ensure alignment and successful product delivery. Monitor and analyse P&L performance for … growth in our go to market approach. Prepare business cases and financial models to support investment decisions in product development, engineering. Conduct ongoing research to understand EMEA market dynamics, customer requirements, and competitor offerings. Collaborate with R&D and engineering teams to define product requirements and prioritize features based on market needs. The experience were looking to add to More ❯

a highly client-facing role where youll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. Youll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

the Role We are seeking a sales-oriented Senior RF Engineer to join our Business Development team. You will play a pivotal role in supporting and expanding ADCS's customer base by helping translate complex technical concepts into winning proposals and integrated solutions. As a Senior RF Solutions Business Development Engineer, you will collaborate with engineers, account managers, and … tailored system requirements. Define and propose custom RF and test system solutions using Keysight's extensive product and service portfolio. Collaborate with engineering teams to align technical capabilities with customer requirements. Demonstrate technical feasibility of solutions, addressing concerns and influencing decision-makers. Develop and present solution proposals and competitive pricing strategies to win new business. Navigate competitive landscapes and … and overcome competitor positioning. Coordinate internal reviews with engineering and management to validate proposals. Lead or support contract negotiations alongside Keysight's legal and commercial teams. Foster long-term customer relationships post-delivery and use successful projects to grow additional business. Contribute to the overall growth strategy and maintain a customer-first mindset. Qualifications Required Qualifications Must have More ❯

SAC experience with an expertise in the concepts of visualisations, report design, and dashboard development, with the ability to create compelling and visually intuitive reports and dashboards tailored to customer needs You will demonstrate an understanding of business processes, KPIs, and the ability to translate complex data into actionable insights Experience working in a SaaS environment, preferably with a … for extracting and working with data Previous experience working with large datasets or in industries where data-driven decision-making is crucial (eg, finance, marketing, retail) Strong communication and customer engagement skills, with the ability to explain complex data in simple terms to non-technical stakeholders This is a remote role - will the occasional need to visit our More ❯

the senior escalation point and trusted advisor to client stakeholders, including C-level decision-makers. Develop and execute comprehensive account plans to drive growth and maximize client value. Lead customer engagement strategies, including proposal development, contract negotiations, and renewals. Identify and pursue opportunities to expand services across existing accounts, including cross-sell and up-sell initiatives. Coordinate across … delivery, pre-sales, and marketing) to ensure smooth execution and delivery. Report on account performance, forecasting, pipeline, and growth initiatives to the Sales Director. Represent the voice of the customer internally to influence service development and innovation. Drive executive business reviews (QBRs) and ensure customer success metrics are achieved. Contribute to overall sales strategy and best practices for … accounts in IT services, consulting, or technology sectors. Strong understanding of direct and indirect sales channels and how to maximize performance across both. Demonstrated success in driving account growth, customer satisfaction, and long-term retention. Commercially minded with the ability to negotiate, influence, and deliver strategic value. Exceptional stakeholder management skills and ability to operate at senior/executive More ❯

You will manage and mentor a team of project managers, ensure complex SaaS and automation projects land successfully, and be a key part of how we help organisations transform customer engagement. Why join us? A leadership role where you can make a visible impact on both the team and the business. The chance to own the end-to-end … your eye for detail and numbers to keep delivery on track. What we’re looking for A strong background in SaaS project delivery , ideally with exposure to automation or customer engagement platforms. Experience leading and developing project managers. A confident communicator who builds trust quickly. Highly organised, detail-focused, and comfortable working with data (Excel/Power BI More ❯

You will manage and mentor a team of project managers, ensure complex SaaS and automation projects land successfully, and be a key part of how we help organisations transform customer engagement. Why join us? A leadership role where you can make a visible impact on both the team and the business. The chance to own the end-to-end … your eye for detail and numbers to keep delivery on track. What we’re looking for A strong background in SaaS project delivery , ideally with exposure to automation or customer engagement platforms. Experience leading and developing project managers. A confident communicator who builds trust quickly. Highly organised, detail-focused, and comfortable working with data (Excel/Power BI More ❯

You will manage and mentor a team of project managers, ensure complex SaaS and automation projects land successfully, and be a key part of how we help organisations transform customer engagement. Why join us? A leadership role where you can make a visible impact on both the team and the business. The chance to own the end-to-end … your eye for detail and numbers to keep delivery on track. What we’re looking for A strong background in SaaS project delivery , ideally with exposure to automation or customer engagement platforms. Experience leading and developing project managers. A confident communicator who builds trust quickly. Highly organised, detail-focused, and comfortable working with data (Excel/Power BI More ❯

e.g., AI in financial management and decision-making), (2) Operations and AI (e.g., AI in operations and supply chain management), (3) Marketing and AI (e.g., applications in marketing and customer engagement), (4) Innovation and AI (e.g., AI-driven innovation and new business models), or (5) Behavioral Research and AI (e.g., behavioral aspects of AI use in organizations). More ❯

as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required to be successful in this role. This a permanent role, within an area that requires day to day leadership, coordination More ❯

Kuiper's SDN team will design, implement and operate Kuiper's network control plane. This service will enable a high throughput telecom service using a system of LEO satellites, customer terminals, gateways, cloud services, and terrestrial network infrastructure that connect into public and private networks. For this role, you will: - Take responsibility for designing and delivering a modern, flexible … opportunity to be at the heart of the design, building and operation of a massive satellite constellation and terrestrial network. We interact with the satellite ground control services, the customer engagement systems and monitoring services to constantly fine-tune our network and deliver a high quality service to our customers. You will be responsible to build the best … is in our DNA and we tackle the problems presented by a dynamic network at global scale. It is our responsibility to ensure that the network works and our customer has a one-of-a-kind experience using our service. Our team will design, implement and operate the control plane that provides a high throughput telecom service comprised of More ❯