376 to 400 of 858 Permanent Customer Engagement Jobs

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of … intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do … Azure, or Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications Background in Presales, Solutions Consulting, or Technical Architecture. Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of … intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do … Azure, or Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications Background in Presales, Solutions Consulting, or Technical Architecture. Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of … intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do … Azure, or Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications Background in Presales, Solutions Consulting, or Technical Architecture. Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys More ❯

Role: Technical Solutions Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions? We're looking for a Technical Solutions Consultant to join a … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations. What You'll … Do * Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs.* Translate findings into solution outlines, recommendations, and proposals.* Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews.* Document customer environments, update reports, and share insights with colleagues.* Stay up to date with emerging technologies and pursue More ❯

the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch … office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a … dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer's digital lives. The Senior Associate, Digital Product Management, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. … The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among banking customers. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to … ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base. The successful candidate will be responsible for: Driving growth in engagement of our core web and mobile experiences through defining best-in-class digital capabilities Playing a critical role in defining, developing and deploying new & emerging money movement features, particularly More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high … point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C … client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact finding More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

lifestyle brand is hiring a Data Science Manager to lead personalisation efforts within its CRM ecosystem. The role sits in the Consumer Intelligence and Experience (CIX) team, which drives customer engagement through predictive analytics and insights across all brands and channels. You'll develop recommendation systems and predictive models that support global marketing and CRM strategies. Responsibilities Lead More ❯

deployed solutions Document technical specifications and user guides Requirements: Proven experience as a D365 Developer or Power Platform Developer In-depth knowledge of Microsoft Dynamics 365, especially Dynamics 365 Customer Engagement Strong experience with Power Platform components including Power Apps, Power Automate, Power BI, and Dataverse Experience with Azure services and solutions (Azure Functions, Logic Apps, etc.) is More ❯

deployed solutions Document technical specifications and user guides Requirements: Proven experience as a D365 Developer or Power Platform Developer In-depth knowledge of Microsoft Dynamics 365, especially Dynamics 365 Customer Engagement Strong experience with Power Platform components including Power Apps, Power Automate, Power BI, and Dataverse Experience with Azure services and solutions (Azure Functions, Logic Apps, etc.) is More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for More ❯

banking operations such as call center automation, digital servicing, and complaints resolution. Proven leadership in technology research, strategy, and enterprise-scale implementation, particularly in Generative AI initiatives that enhance customer engagement, streamline servicing workflows, and support regulatory compliance across functional areas. Strong ability to translate business needs into technical solutions, driving innovation in customer experience, contact center More ❯

banking operations such as call center automation, digital servicing, and complaints resolution. Proven leadership in technology research, strategy, and enterprise-scale implementation, particularly in Generative AI initiatives that enhance customer engagement, streamline servicing workflows, and support regulatory compliance across functional areas. Strong ability to translate business needs into technical solutions, driving innovation in customer experience, contact center More ❯

banking operations such as call center automation, digital servicing, and complaints resolution. Proven leadership in technology research, strategy, and enterprise-scale implementation, particularly in Generative AI initiatives that enhance customer engagement, streamline servicing workflows, and support regulatory compliance across functional areas. Strong ability to translate business needs into technical solutions, driving innovation in customer experience, contact center More ❯

promotion engine, secure coupon code management, loyalty and referral campaigns, and engaging onsite experiences - all designed to help e-commerce businesses influence behaviour, increase conversion, and drive long-term customer value without the headache of juggling multiple systems. The company provides equal opportunity in a zero-discrimination workplace and not just welcomes but also embraces everyone without regard to … as the figurehead of the next phase of growth - Work closely with the team on refining our positioning and storytelling in the market Commercial Growth - Oversee marketing, sales, and customer success to deliver a unified and effective GTM motion - Provide experienced leadership to the sales team to drive revenue growth, adopting a practical approach initially, with the intention of … team development, internal communications, and transparency through change - Champion a culture of performance, accountability, and continuous improvement - Ensure the culture of diversity and inclusivity continues to flourish Governance & Shareholder Engagement - Work with the Board of Directors, made up of the founders, to report performance, propose decisions, and manage risk - Be accountable for ensuring alignment with shareholder goals and legal More ❯