A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯
Twickenham, London, St. Margarets and North Twickenham, United Kingdom
ARM
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with … manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in More ❯
identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and … guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions at customer sites and via our Cloud offering. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will … help maintain our reputation as a company that offers excellent customer support. Responsibilities Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series More ❯
O ffice Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … busy team responsible for the delivery of Networking and Infrastructure services across a variety of departments, within a fast-paced environment. The 2nd & some 3rd Line Network and Infrastructure Engineer will be the main contact for high profile individuals in this major site, the role specialises in the configuration and support of the sites Networking and Infrastructure including Switches … Routers, Firewalls, VLANS, CCTV, Windows, Azure, Intune and Defender, etc. It is essential that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile More ❯
connect global users with their data and applications on any existing data center infrastructure or AWS, Azure, and Google cloud services. Hammerspace is seeking a highly skilled and experienced Customer Support Engineer/EMEA, who will ensure the overall success and retention of our customer base. The ideal candidate will have excellent troubleshooting skills coupled with a … deep understanding of filesystems, storage and networking. The Customer Support Engineer will engage with our customers to understand and resolve their complex technical issues, leveraging their strong technical acumen and stellar communication skills. Responsibilities Provide Hammerspace customers with top-tier support by solving their technical issues and replying to them in a timely fashion Partner with sales, product … engineering to ensure that customer's needs are met Prioritize and drive resolution for escalated customer issues Document systematic learnings so that they can be leveraged in our Customer Knowledge Base Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues Participate in team ceremonies to ensure proper knowledge sharing More ❯
leading open-source security agent. Today, osquery is installed on millions of laptops and servers, especially popular with enterprise IT and security teams. Your primary responsibilities Train with our customer support and engineering teams to learn Fleet's features, common customer questions, troubleshooting guides, and documentation search techniques. Deploy Fleet independently to understand the customer experience and … product functionality. Collaborate with the customer success team by participating in calls to address support issues. Be the first responder in customer Slack channels for reported problems, questions, feature requests, and bug reports. Maintain strong attention to detail and become knowledgeable about Fleet's operations to serve a diverse customer base. Be adaptable and share knowledge with … others. Exhibit excellent communication and collaboration skills, working closely with customer success, engineering, and product teams. Maintain a customer-centric mindset, focusing on delivering value and a positive user experience. If these qualities describe you, we'd love to connect and see if we're a good fit. Experience: 2-3 years supporting Windows, Linux, or MacOS devices More ❯
at . And for a full listing of open job opportunities go to Responsibilities Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic … Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers. Key Responsibilities Service, Support, Training, and Troubleshooting Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and … a strong inter-departmental Engineering interface and support. Monitors and coordinates engineering solutions and implementation of fixes/solutions. Assists in aircraft delivery and support during flight test and customer flight acceptance. Other duties as required Liaison to Airline/OEMs Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback. More ❯
Graduate Customer Support Engineer - Biomolecular Solutions page is loaded Graduate Customer Support Engineer - Biomolecular Solutions Apply locations United Kingdom - East England - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis). Your main responsibilities will be: Respond to customer needs by providing repair, installation, upgrade and preventive maintenance More ❯
Customer Support Engineer Department: Sempre Service Employment Type: Permanent - Full Time Location: Barnwood, Gloucester Reporting To: simon atherton Description Join our team and become part of a company that values innovation, growth, and excellence. Sempre is a measurement specialist solving manufacturing challenges across aerospace, automotive, medical, energy and precision engineering industries. Through their expert in-house consultants and … as services such as calibration, sub-contract measurement, training and metrology consultancy. The Sempre Group is a subsidiary of Oxford Metrics since October 2024. Job Purpose The role of Customer Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up … a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply To be a team player and show initiative planning out day to day workload. Key Responsibilities Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in-house calibrations More ❯
NetBox Labs is seeking a Senior Customer Support Engineer with 5+ years of experience. Reporting into the COO, you will serve as the trusted technical advisor for our customers. You will provide technical guidance to help customers maximize the value they receive from our products and achieve business outcomes that lead to product adoption, renewal, and expansion opportunities. … In this role you will: Manage the post sales customer lifecycle from installation and onboarding through upgrades Provide customer support, including implementing fixes and diagnosing, and debugging/reproducing customer problems Maintain accurate and up-to-date project status and customer support data within Zendesk and Build relationships with our customers to understand their desired business … QBRs, manage escalations and conduct regular status calls Take ownership of support tickets through resolution in a manner that achieves SLAs for response and resolution times Work with our Customer Success Managers to identify new use cases to grow accounts. Find areas where NetBox Labs can provide the most business value that will drive upgrades Monitor, maintain and improve More ❯
from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Please note this role … is fully on-site so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites. Main Duties & Responsibilities: The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high-quality customer support for the product range Metrology Direct supply To be a team player … and repairs when necessary. Provide high-level support to external customers at their location. Provide on-site training to customers. Interface with cross-functional work teams such as applications, customer support/services/sales and marketing. Develop and create service documentation when needed. Create and maintain service information within the Metrology Direct CRM. Timely and professionally handle field More ❯
Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this is … digging into technical challenges and figuring out how things work. You value empathy - both in supporting customers and collaborating with teammates. You have 1+ years' experience in a technical, customer facing role. What Helps You Stand Out: Technical certification(s) e.g. CompTIA, AWS, Microsoft. Ability to showcase any personal projects or learnings you have undertaken that will benefit you More ❯
Market Harborough, Leicestershire, England, United Kingdom
Owen Daniels
Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights … shift pattern (Panama Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls … had with customers Attending sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a More ❯
Technologies: preventive maintenance corrective maintenance note counter maintenance Customer service electromechanical high speed automation Engineer Calling for Mobile Customer Support engineers ! One of our clients, a global manufacturing company, is looking for Mobile Customer Support Engineers to join them: The selected profile will be a High speed automation engineer with preferably an electrical qualification, focus … on customer service skills. Banking sector experience not necessary but always preferred. 50/50 electromechanical engineers Purpose : To ensure that the customer site in the area to which he is assigned is operational to the Company's contractual obligations. The selected Mobile Customer Support Engineer will be involved in the following tasks: Preventive maintenance Corrective … maintenance Note Counter maintenance/repairs Liaise with customer Liaise with Service Manager Operator Training Required skills/experience : Engineering apprenticeship/experience ; Electrical apprenticeship Engineering training and qualifications. Experience in the Service Industry preferable. Specific product training M5/M7, CPS, C1, C2, C4, C5, X7/X8 Laurel Note counters, Erapa equipment (as appropriate) - Bundlers, shrink wrap More ❯
Technologies: preventive maintenance corrective maintenance note counter maintenance Customer service electromechanical high speed automation Engineer Calling for Mobile Customer Support engineers ! One of our clients, a global manufacturing company, is looking for Mobile Customer Support Engineers to join them: The selected profile will be a High speed automation engineer with preferably an electrical qualification, focus … on customer service skills. Banking sector experience not necessary but always preferred. 50/50 electromechanical engineers Purpose : To ensure that the customer site in the area to which he is assigned is operational to the Company's contractual obligations. The selected Mobile Customer Support Engineer will be involved in the following tasks: Preventive maintenance Corrective … maintenance Note Counter maintenance/repairs Liaise with customer Liaise with Service Manager Operator Training Required skills/experience : Engineering apprenticeship/experience ; Electrical apprenticeship Engineering training and qualifications. Experience in the Service Industry preferable. Specific product training M5/M7, CPS, C1, C2, C4, C5, X7/X8 Laurel Note counters, Erapa equipment (as appropriate) - Bundlers, shrink wrap More ❯
a new direction? My client is an established manufacturing company who provides critical engineering solutions to their blue-chip client base worldwide. They now have a requirement for a Customer Support Engineer to join their friendly team in Stamford, Lincolnshire. The successful Customer Support Engineer will provide direct customer support via telephone, email, remote access … you will be required to stay away from home several times per month, in return you will receive an attractive starting salary and additional payments, and all expenses covered. Customer Support Engineer Responsibilities: Ensure customers receive the highest level of customer support and service. Respond to and record all incoming technical calls and emails within agreed SLA … with the company's quality systems. Manage warranty claim requests and working collaboratively with other service teams and managers. Carry out electrical and mechanical testing of equipment. Travel to customer sites to carry out commissioning, testing, training and planned maintenance on products, generating detailed reports documenting all work carried out. Customer Support Engineer Requirements: Must have completed More ❯
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Siemens Healthineers
Customer Service Engineer - Scotland - Field based Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and … professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Country: United Kingdom Site Location: UK - Client-based Job Type: Permanent/Full Time Date Posted: 01/05/2025 We have an excellent opportunity for a Photocopier Engineer to work on site at the University of Bath, one of our key customers. As a Customer Support Engineer, you will be the face of Sharp Business More ❯
Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a range of … state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Description The Enterprise Data Engineering (EDE) team is looking for a Senior Data Engineer with a winning track record in building high performing data and analytical solutions that transform, integrate, and make data available for business. As a Senior Data Engineer, you will be responsible for the development of data processing/transformation processes, primarily in a public … to production requirements and strictly adhering to the compliance and regulatory needs. Required Skills/Experience: 5+ years Data Engineering experience Working Experience with MDM tools like MDM SaaS Customer 360 with understanding on MDM process like Match/Merge/Survivorship setup and Tuning Hands-on in a programming language such as Java, Scala or Python and experience … expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with More ❯
Description The Enterprise Data Engineering (EDE) team is looking for a Senior Data Engineer with a winning track record in building high performing data and analytical solutions that transform, integrate, and make data available for business. As a Senior Data Engineer, you will be responsible for the development of data processing/transformation processes, primarily in a public … to production requirements and strictly adhering to the compliance and regulatory needs. Required Skills/Experience: 5+ years Data Engineering experience Working Experience with MDM tools like MDM SaaS Customer 360 with understanding on MDM process like Match/Merge/Survivorship setup and Tuning Hands-on in a programming language such as Java, Scala or Python and experience … expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with More ❯
