1 to 25 of 569 Permanent Customer Insight Jobs

Customer Insight & Enablement Manager Company: Albany Beck Location: London/Hybrid Engagement Type: Permanent Client Industry: Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models … organisation that’s passionate about your learning journey and committed to your professional and personal development. Role Overview Albany Beck is seeking an experienced Customer Insight & Enablement Manager to support a major customer transformation agenda within a leading Financial Services organisation. Sitting within the Customer Intelligence ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This … customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys ...

Director of Customer Experience Location: Hybrid working with travel across MTVH's operating regions London/Nottingham Salary: Competitive Executive Package Contract Type: Permanent Reimagine Customer Experience at One of the UK's Leading Housing Providers At Metropolitan Thames Valley Housing (MTVH), we are delivering … Future transformation, modernising services, investing in technology and reshaping the way customers experience housing services. We're looking for an exceptional Director of Customer Experience to join our Senior Leadership Team and lead this transformation. This is more than a customer services leadership role. It is an opportunity ...

Reimagine Customer Experience at One of the UK's Leading Housing Providers At Metropolitan Thames Valley Housing (MTVH), we are delivering our Fit for the Future transformation, modernising services, investing in technology and reshaping the way customers experience housing services. We're looking for an exceptional Director of Customer Experience to join our Senior Leadership Team and lead this transformation. This is more than a customer services leadership role. It is an opportunity to redefine how customers engage with MTVH, ensuring every interaction is simple, effective, and centred on achieving the best possible outcomes About the Role ...

ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider … EMEA region. This is a senior leadership role for someone who knows what great Customer Success looks like and has the experience, credibility and energy to build it at scale. You will set the global Customer Success strategy, establish a clear and scalable operating model, raise standards across ...

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement … that improve customer outcomes, satisfaction, and engagement. Working closely with stakeholders across the business, this role will use analytical expertise to inform strategic initiatives, support data-driven decision-making, and contribute to digital transformation programmes that improve operational efficiency and deliver cost savings. The role will also support customer ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Customer Journey Analytics & Experience Measurement Lead Location: London Contract Type: Contract Hybrid Working: Hybrid - 2 Days on site The Role We are looking for an experienced Customer Journey Analytics & Experience Measurement professional to support the development of a Customer Journey Analytics dashboard and strengthen how digital customer … measured across the organisation. You will work closely with Experience Managers, Product Owners, Digital Channel teams, and Data & Analytics stakeholders to define meaningful customer experience KPIs, identify gaps in data and tracking, and turn insight into prioritised improvement plans. This is a highly collaborative role for someone ...

Consumer Data - Insight & Data Storytelling Lead London W14 8TS, UK Job Description Posted Thursday 6 August 2026 at 00:00 About Us The BI & Data Storytelling team is part of CACI's Consumer & Market Intelligence division, transforming data, research and AI-driven outputs into clear, actionable insights. We help … thinking, we turn complex information into commercially relevant actions and measurable outcomes. As our team continues to grow, we are looking for an experienced Insight & Data Storytelling Lead to join us and help deliver impactful, insight-led solutions for a diverse range of clients and sectors. The Opportunity ...

Insight and Analytics Lead Vacancy Information Location: London, UK or Los Angeles, California Salary: Competitive Working Pattern: Hybrid Contract Type: Permanent Working Hours: Monday to Friday At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together … other's backs. The Role How well we understand our customers shapes almost every commercial decision we make. This role leads that understanding, developing customer and commercial insight across rich booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards genuine diagnosis ...

leading organisation within the UK energy sector is seeking a Digital Product Lead to own and drive the introduction and ongoing development of a customer app and online portal. This role will be responsible for ensuring the digital platform is delivered with an external Vendor, on time … high standard, while continuing to develop the product to meet business case objectives and customer needs. A key focus of the role will be maximising customer adoption and active engagement with the platform, while using digital insights, prompts and nudges to encourage positive customer behaviour and help ...

Stonewater is seeking an experienced and strategic Group Director of Customer Experience to lead the development and delivery of customer experience across the organisation. Reporting to the Chief Operating Officer and operating as a key member of the Senior Leadership Team, this is a significant leadership role with … responsibility for ensuring residents remain at the heart of service design and delivery. The successful candidate will shape a customer-centric culture, champion service excellence and use insight, innovation and digital transformation to improve the experience of Stonewater’s customers. The Role As Group Director of Customer ...

Senior Digital & Commercial Manager, you will be responsible for defining and delivering Bill's digital roadmap, ensuring every digital touchpoint creates a seamless customer experience while driving measurable commercial growth. Reporting to the Commercial & Marketing Director, you will lead the delivery of our Digital Transformation Programme, owning the strategic … roadmap across CRM, loyalty, website, digital acquisition, customer experience and digital performance. Working closely with internal teams, external agencies and technology partners, you will ensure every customer interaction is connected, measurable and commercially impactful. This is a highly strategic and commercially focused role, balancing long-term digital transformation ...

tech and our industry to discover innovative new ways to connect, sell and grow. About the role We are looking for a Senior Insight Executive to join our Morrisons Media Group (MMG) Team. Turn customer and campaign data into actionable insights that shape brand strategy and marketing investment. … Help leading brands make smarter, data-driven marketing decisions using Morrisons customer insights. Become the subject matter expert for MoreViu, Morrisons' customer insight platform, driving its adoption across the business. Deliver insight-led recommendations that identify growth opportunities and improve campaign performance. Support strategic planning ...

Performance & Insight Business Partner Hybrid Working (Approx. 2 Days Per Week in the Office) Salary: £56,385 Fixed Term Contract to March 2027 (with strong potential to become permanent) 37 Hours per Week | Monday to Friday Shape Strategic Decisions Through Data, Insight and Research Are you an experienced … analyst, performance specialist, researcher or business intelligence professional looking for a role where you can genuinely influence organisational performance? We are seeking a Performance & Insight Business Partner to play a pivotal role in driving evidence-based decision making across our business. This is a newly created role designed ...

Omnichannel Activation Manager will lead the development and execution of Northern Europe’s integrated healthcare professional engagement strategy, ensuring Kenvue delivers best‐class customer experiences across pharmacy, dentistry, primary care and secondary care audiences. This is a strategic leadership role responsible for accelerating healthcare professional recommendation, advocacy and business … growth through the effective integration of field force engagement, digital activation, CRM, professional education, KOL engagement, partnerships, media and data‐driven customer experiences. Operating at the intersection of commercial excellence, healthcare marketing, customer engagement and digital transformation, the role will shape how Kenvue engages healthcare professionals across every ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Senior Customer Analyst London (Hybrid - 2x Days a Week in Office) £45,000-£50,000 The Company This is a leading UK consumer and retail business with a significant physical and digital presence and millions of customers; the business is investing heavily in its data and analytics capabilities, with … increasing demand from senior stakeholders to use data to make better, faster commercial decisions. The wider analytics function brings together Customer Analytics, Data Science, Data & AI, Marketing Analytics, Pricing and Promotional Analytics, giving the team exposure to a broad range of commercial challenges. The Customer Analytics team sits ...