1 to 25 of 246 Permanent Customer Insight Jobs

Client Insight Strategist The Opportunity We’re looking for a Client Insight Strategist to join our growing team. This role sits at the intersection of data, strategy, and client engagement—perfect for someone who thrives on turning numbers into narratives and insights into action. You will partner closely with our analytics, client and data actuation teams to uncover … key customer insights, build data-led stories, and deliver recommendations that drive measurable marketing outcomes for our clients. This is a client-facing role requiring both analytical credibility and confident communication skills. Key Responsibilities • Insight Development: Translate complex data into simple, impactful insights that inform client marketing strategy. • Client Engagement: At times lead the presentation of insights to … implications, and recommendations. • Collaboration: Work with analytics and data teams to define business questions, validate hypotheses, and design segmentation and modelling solutions. • Strategic Thinking: Apply a strategic lens to customer data—identifying opportunities for growth, retention, and personalization. • Reporting & Storytelling: Help to build and deliver insightful reports, dashboards, and presentations that engage both technical and non-technical audiences. • Continuous More ❯

Customer Insight Analyst Manchester (Hybrid – 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You’ll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

Customer Insight Analyst Manchester (Hybrid - 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You'll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

Job Title: Customer Success Manager Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product. You'll lead the Customer Service Manager and Product Training Manager … supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin’s corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin’s investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin’s corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin’s investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

centre and workspace technologies. Reporting to the Head of Sales, the Account Manager plays a key role in managing the day-to-day relationships and operational success of clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication Collaborating closely with Strategy and … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This role requires strong organisational skills, attention to detail, and the … ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues. Customer Satisfaction: Delivering a high-quality experiences through responsive communication and reliable relationship management Account Retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management Revenue Growth: Identifying upsell or cross-sell opportunities to More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin's corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin's investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

Senior Insight Manager West Midlands (Hybrid - 2x Days a Week in Office) £50,000-£60,000 THE COMPANY This is a brilliant opportunity to join a growing, customer-led financial services organisation as they evolve their marketing and insight functions. Sitting within Group Marketing and reporting to the Head of Insights, this brand-new role offers ownership … visibility, and the chance to shape how the business understands and acts on customer insight! THE ROLE As Senior Insight Manager, you'll be the voice of the customer; driving deep, actionable insights across brand, customer experience, and proposition development. Working cross-functionally, you'll help embed a stronger marketing and customer focus into … a traditionally product-led business. You'll lead on: Designing and delivering customer and market research (quantitative and qualitative) Running surveys, focus groups, and managing external research partners Driving segmentation work and championing the use of insight across the business Storytelling with data; bringing insights to life for senior stakeholders Collaborating closely with internal data teams and owning More ❯

Be Doing Own & Drive Product Strategy Define and communicate a compelling roadmap aligned with business goals Translate long-term company strategy into short- and medium-term product priorities Deepen Customer Insight & Market Fit Set up scalable product discovery frameworks and continuous customer insight programs Drive experimentation and research that fuels product-market fit and innovation Deliver … Proven track record of defining and executing You understand how to align product direction with financial goals and broader business objectives. Data-Informed Decision Maker - Skilled at leveraging data, customer insights, and competitive intelligence to guide product priorities. Comfortable working with tools like SQL, Mixpanel, Amplitude, or Looker. Strong Business Acumen - You understand unit economics, pricing models, cost structures … designed and implemented scalable product processes that support discovery, delivery, and iteration in fast-paced environments. Cross-Functional Leader - You collaborate seamlessly across Product, Design, Engineering, Sales, Marketing, and Customer Success. You can rally teams and stakeholders around a shared vision and drive execution forward. Customer-Centric - Deep discovery expertise with a passion for uncovering user pain points More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and product density. Align More ❯

Responsibilities (Text Only) Responsibilities: Customer Relationship Management - Lead by example to proactively develop relationships to further Microsoft's customer success goals with key customers, partners, and internal contacts. Customer Success Leadership - Customer Strategy and Growth - Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Develop a team culture by identifying and sharing customer insights and opportunities with the Account Team and Support sellers to generate new growth and consumption opportunities. Customer Success Leadership and Consumption Leadership - Coach a team to support customer adoption and active usage of Microsoft products and services aligned with outcomes and objectives within customer success plans. Customer Success Leadership - Delivery and Program Management - Manage a repeatable and predictable business by coaching on program planning, customer-facing reviews, and managing stakeholder and executive expectations through the delivery of a Customer Success Plan. Prioritize engagements to meet customer outcomes and account priorities. Technical Relevance - Stay current with industry and Microsoft technical More ❯

Customer & CRM Analyst | Hybrid – West Berkshire Reports to: Head of Data & Insights An opportunity to join a well-established, direct-to-consumer wine retailer at a pivotal point in their data journey. This role is all about bringing customer insights to life and helping shape smarter CRM decisions across three well-known brands. The Business A leader in … customers – and data sits at the heart of how they do it. The business operates several well-known wine brands under its umbrella, and is now looking to take customer analytics to the next level. This is a role made for wine lovers, and the benefits ensure that you won't miss out on a sample or two! The … Situation This new role is the first dedicated Customer/CRM Analyst position – a crucial step in better understanding and engaging their large customer base. You'll join a team that also includes an eCommerce Analyst and a Product/Merchandise Analyst. The role will sit at the heart of the commercial team , working across CRM, Finance, BI More ❯

About the Role: Grade Level (for internal use): 12 Director, Customer Data Intelligence The Team: The Customer Data Intelligence Director is a pivotal role within S&P Global, reporting directly to the Head of Enterprise Marketing Strategy and Demand Generation. This position serves as the central authority on customer intelligence, focusing on behavior, persona, and engagement. By … partnering across the Chief Client Office, divisional, and technology teams, the role is responsible for building a unified view of customer and account engagement across all S&P Global divisions and touchpoints. The emphasis is on behavioral engagement data to provide a comprehensive view of the customer journey. Responsibilities and Impact: Lead the development of a unified customer intelligence framework, integrating data from various divisions and platforms into a single customer view. Create actionable insights by analyzing customer behaviors, preferences, and engagement patterns across digital, event, content, and sales channels. Define and refine Ideal Customer Profiles (ICPs) for enterprise and segment-specific use cases. Partner with digital experience, campaign, and ABM teams to deliver More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

the way. In a nutshell Every interaction with our guests is a moment that matters-and we're on a mission to make each one extraordinary. As Senior Manager, Customer Journey Analytics, you'll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer experience. You'll lead … the design and execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change-making sure we don't just listen to our customers, but act swiftly and visibly … actionable across the organisation. Own and optimise the business use of Adobe CJA, Adobe Target, and Medallia-driving adoption, enabling self-serve insights, and empowering teams to act on customer feedback and experimentation results. Lead Virgin Atlantic's experimentation strategy-governing digital testing frameworks, tooling, and best practices that support high-quality A/B and multivariate testing at More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and value realisation. … drive maximum gross profit and revenue contribution. Forecasting: Provide accurate and timely sales forecasts with clear visibility on deal status, aligned to monthly and quarterly expectations. Demand Generation: Use customer insight and market intelligence to proactively generate interest and create demand for Sabio's technology solutions. Proposals and Presentations: Collaborate with internal teams to deliver insight-led More ❯

Please send your CV In the subject line, please mention the types of role/s you're interested in, and one of the team will contact you soon. Customer Success Manager Location Employment Type Full time Remote Department Experience Led Growth Customer Success Manager (XLG Specialist) UK (Remote or Hybrid, it's up to you!) Competitive base … like Uber, Amazon, Wise, HelloFresh, and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. We're looking for a talented … Customer Success Manager (Experience-Led Growth Programme Specialist) to join the team! What you'll be doing: You'll be delivering insight-led value to our high-potential accounts. This means you will: Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions Develop insight-driven action plans that connect customer goals with More ❯

Senior Product Manager, Amazon Customer Insights Job ID: Amazon Japan K.K. - A25 About the Role: We're seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI), our strategic market research platform that delivers actionable customer intelligence to our vendor partners. As the owner of shopper CX you will … drive a more engaging Amazon experience for customers and more customer decision making in our vendors, accelerating the Retail flywheel. Why Amazon? • Opportunity to shape the future of how customers interact with our product and Amazon • Work with world-class talent across product, engineering, research and business teams • Highly visible role with significant executive exposure and growth potential • Competitive … Key job responsibilities Key Responsibilities: Product Strategy & Vision • Own and evolve the long-term CX vision, strategy and roadmap for our B2B market research products • Work backwards from the customer to define compelling vision and roadmap for CX • Identify and deliver on opportunities to expand ACI's capabilities through new features and product extensions • Make data-driven decisions to More ❯

to-market priorities based on insights Centralise and manage all planned initiatives as a comprehensive, ongoing program of work, and report on progress and impact monthly Contribute to the customer data strategy and lead management processes alongside Performance Marketing Oversee Content Marketing plans to support go-to-market activities while evaluating and selecting content partners Manage and ensure the … Conversions rate between buyer journey stages Product AC/and Rolling Renewal Rate Key interfaces beyond the marketing team Analytics Team Product Management Senior Leadership Team Commercial leadership team Customer Success External agencies Content Marketing Agency Proven track record in: Leading the Marketing team Bringing external best practice into the team for growth and earning Delivering revenue growth marketing … initiatives Market segmentation: Defining and sizing serviceable available markets and total addressable market value Tracking and communicating your differentiated market and value proposition Translating internal revenue goals and customer needs into Marketing plans Leading and tracking a team's activities to one global plan Demonstrating ROMI Building a detailed understanding of the customer and is the customer More ❯

Geospatial Insight & Analytics Manager Location: Leeds (Hybrid, 3 days per week in the office) Salary: £65,000 + £5,700 car allowance + 13.5% bonus The Company A nationally recognised retail and logistics business is looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data … to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of how geospatial analytics supports core strategic decisions in a business that owns and operates hundreds of sites across the UK. You will manage … one analyst and work closely with senior stakeholders across marketing, operations, and commercial teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

we have the roles to make that happen. We're looking for a driven and enthusiastic team-player who is ready to make a difference. Within this role, the customer is at the heart of everything you do. You will have the opportunity to improve customer journeys across our fraud service and streamline our operational processes. Our focus … be doing Create and maintain bespoke workflow and colleague support tools, to improve processes and simplify colleague journeys Design and communicate reporting tools to lead the delivery of good customer outcomes across the fraud service. Create and present insights to relay timely and intuitive information to key stakeholders to facilitate decision making. Identify pain points in fraud journeys and … processes to prioritise change and transformation. Track and analyse the impact of changes, focusing on improving customer satisfaction and increasing operational efficiency, Use data analytics tools to analyse large datasets and translate this into actionable insights, working closely with Fraud Operations to integrate these into the overall strategy. Use complaint data and NPS scores to identify recurring patterns and More ❯

and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation Work in … partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet's capabilities with the customer's More ❯