126 to 150 of 249 Permanent Customer Insight Jobs

ideally in fast-paced, product-led environments. A mix of visionary and operator - you see the big picture but don't shy away from the details. Equally strong in customer insight and commercial acumen. You deeply understand user problems and how to build a sustainable business around solving them. Comfortable navigating ambiguity and complexity - you bring clarity, focus More ❯

on product management, you will influence both long-term product success and near-term execution. You will own key product initiatives, including market research, stakeholder engagement, GTM strategy, and customer insights, ensuring that MHR’s products remain innovative and commercially successful. Your leadership will shape the future of our product management practice while delivering meaningful results for customers and More ❯

on product management, you will influence both long-term product success and near-term execution. You will own key product initiatives, including market research, stakeholder engagement, GTM strategy, and customer insights, ensuring that MHR’s products remain innovative and commercially successful. Your leadership will shape the future of our product management practice while delivering meaningful results for customers and More ❯

to identify trends, opportunities, and risks that drive strategic growth initiatives Partner with senior stakeholders across multiple departments to provide analytical support and expertise for growth optimisation Proactively identify customer improvement opportunities through data analysis and customer insights Transform complex data into clear, actionable recommendations for senior leadership Validate business hypotheses through rigorous data analysis and testing Lead More ❯

us in London As Vice President of Product & Solutions, you will play a key role in shaping the trajectory of Liberty Blume's product and solutions portfolio to maximise customer value and accelerate business growth. Reporting directly to the Chief Commercial Officer, you will oversee the product development lifecycle, from ideation to launch, while fostering cross-functional collaboration and … innovation. It is your mandate to ensure the delivery of top-tier, market-leading solutions that not only align with customer needs but also act as catalysts for overall business growth. Working closely with operational and technology teams, you will ensure offerings align with market needs, customer expectations, and Liberty Blume's strategic objectives. This is a senior … leadership role responsible for optimizing the product portfolio, leveraging technology to enhance the customer experience, and ensuring that Liberty Blume is well-positioned to meet and exceed its financial and operational objectives. Beyond your instrumental role in product development, you will stand as a vital member of the senior leadership team. In this capacity, you will actively contribute to More ❯

US, and our local Amazon Music team in Japan, incuding colleagues in marketing, label and artist relations, to set strategy, define, design, and directly manage all aspects of the customer experience. As a successful candidate, you will be customer obsessed, analytical, and able to work effectively in a matrix organization. You will have conversations about the desired CX … self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key job responsibilities You will excel in the following areas: - Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a … deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers. - Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment. - Business Growth: You manage the More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

navigate complex organizations, and a proven track record in strategic account management. Key Objectives: Growth and Influence: Enhance HCL Software's presence and market share within each strategic account. Customer Insight: Align offerings with client needs, introducing transformative HCL solutions. Partnership Building: Create client success stories to position accounts as benchmarks for excellence. Strategic Alignment: Develop a trusted … Decision Making Proactive and sound judgment in resolving challenges and managing risks. Negotiation & Relationship Management Skilled in managing high-level relationships and negotiating agreements that foster trust. Personal Attributes: Customer-Focused: Deep commitment to understanding and addressing client needs. Results-Oriented: Laser-focused on driving measurable outcomes and achieving targets. Adaptability: Thrives in complexity, pivoting strategies to meet shifting More ❯

you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. " is the front line to the More ❯

a lasting company that explores the essence of time itself, we'd love to meet you. About the Role We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. As an Enterprise CSM, you'll serve as the primary strategic partner for some of Laurel's largest … Lead onboarding and education efforts, ensuring customers quickly ramp and engage with Laurel's core functionality. Drive adoption and usage by designing and executing tailored success plans aligned to customer goals and product capabilities. Own renewal conversations and timelines with customers, collaborating internally to structure and negotiate renewal terms. Identify and lead expansion opportunities, partnering with buyers and executive … footprint. Mitigate risk proactively by surfacing blockers, managing stakeholder alignment, and ensuring executive engagement. Collaborate cross-functionally with Product, Support, Implementation, and Sales to deliver a cohesive and impactful customer experience. Translate customer insights into product feedback, helping influence the roadmap and improve customer outcomes. Develop deep expertise in Laurel's Time Automation and Data products, becoming More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

frictionless, tech-first approach. Having already disrupted the car finance market with a direct-to-consumer model, they’re now setting their sights on insurance. With a rapidly growing customer base and access to rich data insights, the company is uniquely positioned to simplify and improve the UK car insurance experience by removing unnecessary intermediaries, leveraging automation, and fighting … for launching and leading the company’s insurance business. This includes defining the vision, delivering a best-in-class product, and ensuring commercial success. You’ll combine strategic thinking, customer insight, and operational execution to build an offering that integrates seamlessly into the company’s wider ecosystem. Your Profile 5+ years’ experience in product management, insurance, or insurtech. More ❯

frictionless, tech-first approach. Having already disrupted the car finance market with a direct-to-consumer model, they’re now setting their sights on insurance. With a rapidly growing customer base and access to rich data insights, the company is uniquely positioned to simplify and improve the UK car insurance experience by removing unnecessary intermediaries, leveraging automation, and fighting … for launching and leading the company’s insurance business. This includes defining the vision, delivering a best-in-class product, and ensuring commercial success. You’ll combine strategic thinking, customer insight, and operational execution to build an offering that integrates seamlessly into the company’s wider ecosystem. Your Profile 5+ years’ experience in product management, insurance, or insurtech. More ❯

be achieved by applying a 'hunter' mentality and solution-based approach to identifying new revenue opportunities, cross-selling and upselling, ensuring adoption of key products, executing campaigns and improving customer satisfaction. The Strategic Account Director will be UK based reporting to the Head of UK & MENA Sales, whilst also being part of a broader EMEA Strategic sales team at … influencers and striving for strategic collaboration at all levels. Identifying, developing and closing new sales opportunities within existing customers, new BUs, additional business lines and target prospect accounts. Achieving customer revenue targets by increasing net revenue per account through renewal uplifts, cross-sell and upsell of additional products. Conducting regular status and strategy meetings with the customer's … senior management team and collaborating with a cross-functional team of segment, product and customer success resources to identify and capture customer trends and in turn deliver customer improvement and outcomes. Leveraging customer insights gained from deep engagement with customers and applying them to new customer conversation within your territory. Following a value-based methodology More ❯

committed to delivering results, we want to hear from you. Key responsibilities include: Product Strategy & Roadmap Own the roadmap for a key strategic product, ensuring alignment with company strategy, customer needs, and market trends. Translate vision into actionable initiatives, prioritised backlogs, and measurable goals. Evaluate and adjust priorities regularly based on input from stakeholders, customer feedback, and evolving … drive adoption and ROI. Cross-Functional Collaboration Facilitate and lead key Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives. Act as the voice of the customer and the business in discussions with technical teams, ensuring development efforts meet intended outcomes. Work closely with support and implementation teams to understand customer pain points and opportunities … Assurance Gather input from multiple departments and stakeholders to define detailed product requirements and user stories. Define clear and testable acceptance criteria to ensure all deliverables meet business and customer expectations. Support QA efforts by validating that delivered solutions meet requirements before release. Technical Documentation & Internal Enablement Produce and maintain product specifications, user guides, process diagrams, and internal support More ❯

requirements, deliverables, and timelines. Ensure clear communication of the team's goals, requirements, and dependencies to drive successful product delivery. User-Centric Product Development: Actively gather user feedback, analyze customer insights, and identify opportunities to integrate improvements and new features into the user flow and product roadmap. Advocate for user needs while balancing business requirements and technical feasibility. Innovation … trade-offs where necessary. Agile Methodologies: In-depth experience working in Agile (Scrum, Kanban, SAFe). Familiarity with Agile frameworks and how to effectively implement them in product development. Customer Focus: A strong customer-centric mindset with the ability to gather, interpret, and act upon customer feedback to drive product improvements. Communication & Collaboration: Exceptional communication skills, both More ❯

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a … solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of this role is … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

enable our largest customers to achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple business units to deliver customer impact? If so, we encourage you to consider this role. As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection of program management, technology and … will partner with senior stakeholders from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs that support our customers in … framework. Successful candidates will have a strong project management background; professional consulting experience; a deep knowledge of organisational change management processes; and a demonstrated passion for enabling and transforming customer organisations. We value individuals who are data-driven and can demonstrate leadership abilities, including gaining customer stakeholder buy-in, communicating effectively at both the executive and project team More ❯

can we improve logistics efficiency?" "Is 350 products the right number for our portfolio?" You'll collaborate with stakeholders, shape analytics roadmaps, and lead projects from data exploration to insight delivery. Key Responsibilities Define analytical approaches to tackle business challenges Identify and explore relevant data sources Deliver clear, insight-driven storytelling using visualisation tools Analyse marketing campaign performance … MMM, attribution, ROI) Support commercial strategy through segmentation and customer insights What We're Looking For Strong SQL and data visualisation skills (e.g. Tableau, Power BI) 3+ years in marketing or commercial analytics Experience with campaign analysis and business performance insight Excellent communication and stakeholder management Bonus: Python experience or a consulting background Why Join? Join a data … rich, insight-driven organisation with a strong ethical mission Work within a team of 16 data professionals, reporting to a senior leader with 1 direct report Exposure to both operational and strategic analytics challenges across international markets Benefits 25 days holiday + bank holidays (with option to buy more) Discretionary bonus scheme Matched pension contributions (up to 4%) Life More ❯