126 to 150 of 181 Permanent Customer Insight Jobs

sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE This is a pivotal role at the heart of Burberry’s customer transformation. With the successful migration to Braze and the implementation of HighTouch, the foundations are in place. The next chapter is about evolving from … channel-led execution to true customer orchestration, delivering connected, relevant and seamless experiences across CRM, Burberry.com and retail touchpoints. As Senior Manager, CRM Orchestration, you will lead the evolution of our orchestration strategy across One-to-Many and One-to-One communications. Working closely with Customer Marketing, Martech ...

expanding its Global Customer Success team in London. You’ll build trusted relationships with enterprise insurers, drive adoption, manage renewals and translate customer insight into product and commercial decisions. You’ll work across Sales, Product and Delivery to deliver high-quality engagements and influence the roadmap while … maintaining strong account health. The role offers ownership, complex enterprise relationships and opportunities to shape how Customer Success scales at hx. #J-18808-Ljbffr ...

will maintain the competitive edge of our existing proposition as we scale across Europe. You will work at the intersection of commercial strategy, customer insight and platform delivery. Your ability to translate market understanding into clear requirements for product and engineering teams, and to drive cross-functional momentum … Product proposition pipeline Translate company strategy, our vision and competitive intelligence into clear proposition expansion opportunities Build a deep understanding of different customer segments: their needs, motivations and the perceived and real value of our proposition to them, getting hands on with research and experiencing the product to create ...

marketing plans, budgets and KPIs aligned to commercial goals. Brand - Lead the evolution of the company's brand, proposition and messaging across all channels. Customer Insight - Understand partner pain points, run competitor analysis, and build personas to inform campaigns. ABM - Design and deliver an ABM strategy targeting ...

lead a Snowflake data transformation programme in London, with hybrid working. You will coordinate CRM, Commercial and Operations to deliver enhanced reporting and customer insight. You will drive Salesforce integration and other enterprise system connections, manage stakeholders across business and IT, and guide change management to ensure successful adoption ...

transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with … partnership with Technology teams Develop and maintain a product vision and roadmap aligned with business priorities, clearly articulating trade‐offs and strategic decisions Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo Identify and deploy AI-enabled tools and automation opportunities ...

build lasting relationships with Veygo. You’ll work across Product, Design, Engineering, Data and Marketing to define strategy, identify opportunities and use customer insights to drive measurable gains in acquisition, conversion, onboarding and CLV. You’ll lead with influence in a regulated environment, turning insights into product bets ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. ...

Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes.You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with senior … stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business.You will also play a key leadership role in building and developing a high-performing product management team ...

foster strong relationships with your portfolio of our largest Enterprise customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team with post-sales implementation planning, proactively guiding customers' technical adoption journey, and enabling them to deliver innovation … their end business users. Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint account and success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes. Proactively analyze customer’s product usage data and take ...

Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes. You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with … senior stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business. You will also play a key leadership role in building and developing a high‐performing product ...

portfolio focused on retention, renewal and recovery. You’ll define the strategy and align Design, Engineering, Data and Pricing around the biggest opportunities, turning customer insight into measurable outcomes. This is a leadership role built on influence, ownership and sound judgement. You’ll drive lifecycle improvements, establish success ...

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. … your opportunity to operate at the intersection of technology and business, shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight. Areas of ownership: Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

grow and develop. MINIMUM (ESSENTIAL) REQUIREMENTS Expertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. AI features within Microsoft Dynamics CE and Power ...

transparent, with a product that customers genuinely enjoy using. We operate in a regulated environment and place a high value on clarity, trust, and customer outcomes. Design plays a central role in how customers experience our product and understand investing. It is one of our key differentiators … scale, we are investing in Design as a strategic function. We believe great design is not only about craft. It is about solving customer problems, influencing business outcomes, and making better decisions through research, data, and continuous learning. The role We are looking for a Head of Product Design ...

Hospitality product line in EMEA. You will lead a high-performing, full-lifecycle product marketing team with an established mandate spanning the entire customer journey — from market insight and positioning through roadmap shaping, launch, adoption, expansion, and retention — with clear accountability for revenue impact. Reporting to the Head … team goals and own the results of all PMM-led initiatives. Full-lifecycle marketing & revenue impact: Direct lifecycle marketing strategies across the full customer journey — launch, onboarding, adoption, upsell, cross-sell, and retention — with measurable contribution to revenue and expansion targets. Budget ownership: Own and deploy the Hospitality ...

Capability leads, help build an FS AI business for PA. This will be achieved byleveraging deep expertise in AI and combine this with the insight, knowledge and resources already available within PA Consulting. Be instrumental in the execution of a go-to-market strategy to expand the firm … transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that will ...

solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model‐Driven Apps) Power Automate Customer InsightsSales Accelerator Strong hands‐on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure Functions … Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What ...

team management responsibilities. You’ll bring equal capability across trading (conversion, AOV, promotional planning) and marketing (paid and organic channel strategy), using data and insight to continuously push performance forward. Key Responsibilities Trading & Site Performance Lead the trading strategy for your accounts, with ownership of KPIs including revenue, conversion … rate, AOV, COS, and ROAS. Oversee and drive the promotional calendar for key events, seasonal campaigns, and brand activations – sharing insight across channels for joined‐up planning. Use THG’s reporting platform, GA4 and third‐party analytics tools to analyse customer behaviour, identify opportunities, and optimise conversion funnels. ...

lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team's contribution ...

world's largest financial services companies, AWS Sales and several other AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with sales, you will drive revenue growth across a small set of systemically … important global financial services customers. As a trusted customer advocate, you will help these organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mindshare and broad ...

across the business. Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight. Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency. … delivery of strategic transformation programmes. Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value. What You’ll Bring You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams ...

purpose-built to protect organisations from the full spectrum of cyber threats — integrating cutting-edge technology with human-centric pathways to deliver visibility, strategic insight, and decisive action. More than 42,000 businesses worldwide trust Mimecast to keep ahead of an ever-evolving threat landscape.We are one of only … Field CISO is not parachuting into a region from afar, but stepping into a geography where Mimecast already has genuine presence, colleagues, and customer relationships. Through our Resilience Together corporate social responsibility programme, we also invest time, resources, and funds in underserved communities across the regions in which ...

events, turning public presence and private conversations into qualified opportunities. Partner closely with Sales, Product, Marketing, and Policy to turn strategic access into qualified customer opportunities, market insight, and long-term competitive advantage. Turn market, technology, and regulatory shifts into an early-warning system for TRM, helping … company spot opportunities and risks before competitors do. Close the loop between field signal and internal strategy by feeding customer insights, buying dynamics, objections, and market intelligence back into TRM’s product and GTM teams. What We're Looking For Deep, credible network across EMEA financial institutions, ideally from ...