Walsall, West Midlands, United Kingdom Hybrid / WFH Options
HomeServe
Team in Walsall. The successful candidate will have proven experience in reducing demand within an operational/contact centre environment and driving improvements in customer experience. You will be responsible for communicating at all levels so exceptional people and stakeholder management skills are essential. Experience in automation and robotics … order to deliver the very best outcomes for our Customers and the Company. The Department is formed in a matrix structure with disciplines across Customer Operations, Product, Change, Technology and Digital Delivery and relationships across third party vendors. ROLE PURPOSE To own the product vision and roadmap, principally aligned … within an agile framework. With focus on delivering value for HML and its Customers, you will constantly look to fix, improve and transform our customer journeys. This role is accountable for driving digital and automation growth aligned to its respective product, with targets aligned to overall digital growth, utilisation more »
managed services team. In this role you will be working closely with customers to create and develop bespoke solutions across Dynamics 365 CE (sales, customer service, marketing, customer insights). We are looking for someone with strong technical and design skills, with an ability to work closely with … The Role Work closely with customers to gather, fully understand, and document requirements. Design, build, and customise solutions across D365 CE apps to fulfil customer requirements. Work closely with wider technical teams including Solution Architecture and Presales to fulfil client needs, acting as the SME for D365 CE. Run … workshops and training sessions for customers, and support with customer presentations when required. The Ideal Candidate Strong Dynamics 365 CE experience in a consultant capacity, responsible for designing and delivering bespoke solutions/applications for clients. Experience in translating requirements into functional designs. Expert Dynamics 365 CE knowledge especially more »
with customers to solve their challenges and build business solutions. As part of the post-sales organisation, Professional Services is responsible for driving successful customer outcomes through supporting the design, build, and deployment of solutions. This team provides you with the opportunity to solve real-world business and technical … Services, Real Estate, Energy, Digital Assets, Identity, and Healthcare. Responsibilities: Your mission as a Solutions Architect is to design and lead the build on customer solutions built on R3's distributed ledger platform (Corda Enterprise) as well as our future products. This role is a combination of hands-on … and an advisory role depending on the client. Facilitate architectural and design workshops with customers to understand their business problem. Lead the design of customer solutions and map customer requirements to R3 product features. Deliver target architecture and design documents to enable the build phase. Provide technical vision more »
feature backlog with the product area teams Leading the coordination of your product area with Architects as they work together on defining and delivering customer value and planning for the growth and monitoring aspects of the value in the product lifecycle. Coordinating your product area's roadmaps and schedules … plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product more »
feature backlog with the product area teams Leading the coordination of your product area with Architects as they work together on defining and delivering customer value and planning for the growth and monitoring aspects of the value in the product lifecycle. Coordinating your product area's roadmaps and schedules … plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product more »
plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable more »
plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs . Contributes to defining the Minimum more »
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Confidential
Understand the critical role of digital solutions in delivering best-in-class end-to-end solutions. - Segmentation Strategy: Create detailed segmentation strategies based on customer problems and industry challenges. - Product Roadmap and Collaboration: Partner with hardware product teams to build product roadmaps integrated into the company s digital product … with the marketing team to develop compelling collateral and campaigns for existing and new products. - Value Proposition and Marketing: Create compelling value propositions and customer-centric content marketing for the product line. - Research and Development: Research opportunities to create product specifications, roadmaps, and business cases. - Sales Success Monitoring and … Collaboration : Build strong working relationships with the management team to influence product and commercial development direction. Knowledge, Skills & Key Touch Points: - Marketing Strategy and Customer Orientation: Ability to align marketing efforts with business strategy and ensure capability to succeed in the market. - Customer Insights and Experience: Understand customermore »
you will assist the team in achieving specific goals for each product, including evaluating performance and identifying innovations to enhance business value and meet customer needs. Actively managing risk and escalating customer-impacting issues to management will also be a key part of your responsibilities. Your expertise in … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable more »
our organization. Reporting to the Marketing and Product Director you will spearhead the creation and development of new propositions that align with market demands, customer needs and business objectives. Responsibilities Ownershipofnew proposition development across our 15+ brands and 30+ products/markets across personal lines, small/medium entities … and corporate customer groups distributing in retail, affinity and wholesale (broker) channels Responsible for new product and proposition strategy across current and future markets, and expansion into new territories (eg Europe) including digital and broker distribution Owning the New Proposition Development pipeline including ideation, design, MVP and prototyping, test … development and implementation of new product/propositions with key stakeholders including finance, risk, operations, commercial, distribution, marketing and IT Develop and implement compelling, insight led business cases Champion the development and delivery of core new product/proposition development approaches including design thinking, lean startup and agile delivery more »
plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable more »
plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable more »
plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs. Contributes to defining the Minimum Viable more »
ll Do The Product Professional Leads the development of the Deposits Origination's Vision at the Family level. Drives business value and an improved customer experience while ensuring alignment with stakeholders, agile teams, and cross functional partners. Provides overall visibility into project plans and provides options when changes are … product area teams. Monitoring and reporting impediments that arise. Measuring quality, performance and results of the product areas. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Develops and maintains Family Product vision by collaborating with … stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio more »
Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/… or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure … alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. more »
Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/… or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure … alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. more »
Responsibilities: Conceive and execute go-to-market plans ensuring Gemini s consumer strategy is on-point to accelerate new customer acquisition and greater activation and engagement from existing customers, capturing market share, and delivering the company s significant potential in the digital asset space in the region Refine and … latest industry developments and possess a strong understanding of Gemini s corporate vision, strategic objectives, products, competition, and positioning in the industry Provide local customer insights to inform product, marketing, and investment decisions to the relevant internal teams to inform product, marketing, and investment decisions. Work with product and … market to ensure success. Develop and get buy-in for business cases to ensure prioritization on product roadmaps Play a proactive role in the customer-facing activities of the company, personally driving new sales activity. Proactively seek opportunities to scale the business in the region Being the face for more »
initial focus on the UK Responsibilities: Conceive and execute go-to-market plans ensuring Gemini s consumer strategy is on-point to accelerate new customer acquisition and greater activation and engagement from existing customers, capturing market share, and delivering the company s significant potential in the digital asset space … latest industry developments and possess a strong understanding of Gemini s corporate vision, strategic objectives, products, competition, and positioning in the industry. Provide local customer insights to inform product, marketing, and investment decisions to the relevant internal teams to inform product, marketing, and investment decisions Work with product and … market to ensure success. Develop and get buy-in for business cases to ensure prioritization on product roadmaps Play a proactive role in the customer-facing activities of the company, personally driving new sales activity. Proactively seek opportunities to scale the business in the region Being the face for more »
proven sales leader, you will support your team in achieving and exceeding targets by delivering end-to-end security thought leadership, strategies, and transformational customer outcomes. You will enable and empower your team to drive security wins by guiding them on planning, orchestration and execution of security opportunities, as … of inclusion where everyone can thrive at work and beyond. Responsibilities Develops and maintains a strong understanding of customers industries and business priorities, discusses customer needs and solutions based on customer insights Leads the team to develop and maintain trusted relationships with senior leaders to grow Microsoft Security … share of wallet Sales Execution: Act as a thought leader in digital transformation and lead team to develop strategies that help understand customer business needs and accelerate revenue and growth for security business Provides consistent coaching rhythm leveraging coaching framework Model Coach Care Leads the team to increase customermore »
Skelmersdale, Lancashire, North West, United Kingdom Hybrid / WFH Options
Forward Role
s functions, the company now operate efficiently and are hugely successful across UK, Ireland and Europe. There is now a huge focus on the customer, and massive investment in to the ongoing digital transformation to become an ecommerce led, customer focused business. The Digital & Customer Insights function … the journey, increase conversion, and enhance the user experience. Role & Responsibilities: Utilising data from a variety of sources and tools to analyses and deliver insight and understand trends to do with web traffic, user behaviours Work in collaboration with Data Scientists and Customer Analysts to provide a hollisitci … view of product and customer insights Support E-commerce team with A/B test analysis and driving the CRO roapmap Conduct user research to support data analysis and feed insights into the UX teams to support a new website build Integration of customer satisfaction surveys Managing improvements more »
will be part of the founding design team within the newly created Design Chapter, reporting to Chapter Lead. You will work towards establishing a customer-centric design culture and developing a fit-for purpose self-service data product as the company moves to become a product centric organisation. Responsibilities … common visual and interaction design principles and practice, and create appropriate sketches, wireframes, flows, design comps, and prototypes with guidance. Value and apply existing customer insights from research to guide design decisions as well as initiating and supporting research efforts with research partners Frame problems and opportunities clearly through … analysis of qualitative and quantitative inputs, and customer and stakeholder perspectives Propose creative communicative visualizations to streamline research messages to teams and stakeholders (eg. User journeys, personae, systemic maps) Triangulate stakeholder vision, user insights, and team discussion inputs, and integrate insights into design proposition. Propose creative interactive experiences based more »
Bellevue, Washington, United States Hybrid / WFH Options
Submittable
products that become mission-critical applications; we need designers who can bring their passion for creating elevated experiences, driving innovation, and leading with a customer-centric lens while executing with high judgment, ownership, and strategic, big-picture thinking. This role is part of our Product organization and reports to … design methods to drive initiatives forward, knowing which methods are most appropriate and effective in different scenarios Conducting various research activities (i.e., user interviews, customer surveys, usability tests) to identify product opportunities, aid feature prioritization, and validate the effectiveness of design concepts Creating artifacts such as user flows, storyboards … data analytics to identify growth opportunities with the largest impact across the business. You're a domain expert: using your UX subject matter expertise, customer and industry research, and innate curiosity, you can drive the adoption of design systems, mechanisms, best practices, processes, and tools. Leadership Skills: you see more »
Responsibilities: Apply critical thinking and problem-solving skills to deconstruct stakeholder problems and utilize visual skills to propose adequate solutions. Value and apply existing customer insights from research to guide design decisions, while also initiating and supporting research efforts with partners. Demonstrate a solid understanding of, and the ability … from initial sketching through wireframing to high-fidelity prototyping. Clearly frame problems and opportunities through the analysis of qualitative and quantitative data, along with customer and stakeholder perspectives. Propose creative visual communications to streamline research messages to teams and stakeholders, such as user journeys, personas, and systemic maps. Triangulate … communication materials to explain the rationale behind design decisions to team members and stakeholders. Partner with product managers, engineers, and content designers to solve customer problems using an agile approach. Understand and incorporate feasibility, viability, and strategic stakeholder constraints into designs. Collect, process, and act on design feedback constructively. more »
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Mindray uk Ltd
week Monday to Friday) Exceptional benefits + outstanding team + career improvement An exciting opportunity, due to the growth, is now open within our customer-oriented and highly dynamic UK operations team, we are looking for passionate and energetic experts with precision and unwavering attention to detail to support … our Service team with full professional customer service and administrative support. Showcase your responsive approach and world-class relationship management skills to develop this role you'll be the linchpin of UK operations! As part of a highly professional, experienced team, you will be fully supported in your success … facilities and 99% of Class A tertiary hospitals. Our goal is to continuously improve and stand up an inclusive culture where diversity provides deeper customer insights and creates a competitive advantage in the markets we are. By attracting, developing and engaging the best team of diverse, empowered employees, we more »
Product Manager Our client is a prominent company known for developing cutting-edge software solutions used by a large global customer base. They are looking for two experienced Product Managers due to the rapid growth of their product and the company. What we are looking for: You thrive on … product vision and strategy to align with corporate objectives. Developing a keen product sense through market analysis, competitor evaluation, and identifying product gaps. Gathering customer insights by engaging directly with clients and collaborating with customer-facing teams. Understanding, articulating, and prioritizing customer challenges and requirements. Using qualitative more »
