26 to 50 of 184 Permanent Customer Insight Jobs

looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation. This is an exciting opportunity for someone who combines UX thinking, commercial … content, CRM and development teams to deliver meaningful improvements that positively impact both customers and business performance. The Role: Lead the optimisation of key customer journeys across multiple ecommerce websites. Identify customer pain points and opportunities through analytics, customer insight and behavioural data. Develop wireframes, prototypes ...

Care . They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you’ll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end‐to‐end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

Care . They're not just words - they're how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you'll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer. … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end-to-end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...

minded, comfortable discussing modern web technologies and able to translate business requirements into successful digital solutions. You'll take ownership of the website roadmap, customer experience, content management and digital performance, ensuring our website continues to deliver measurable value to both our customers and the business. Key Responsibilities … with Business Systems to define, prioritise and deliver new website functionality. Manage the website roadmap and coordinate releases. Monitor website performance, SEO, analytics and customer journeys. Identify opportunities to improve customer experience, engagement and conversion. Coordinate User Acceptance Testing (UAT) for new functionality. Manage relationships with third-party ...

combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‐level exposure.About the RoleWe are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels … . This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen ...

Darwen (2-3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric organisation operating across a large network … ROLE As a Senior Marketing Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with a clear line of sight to business impact. Specifically, you can expect to be involved in the following: Analyse customer and transactional ...

with a leading consumer business looking to hire a Lead UX Designer to play a key role in shaping the future of its digital customer experience. This is an opportunity to work closely with Product, Engineering and commercial teams to create intuitive, customer-focused digital experiences that deliver … measurable business value. You'll be responsible for leading UX initiatives from discovery through to delivery, helping to improve customer journeys across web and mobile platforms. What You'll Be Doing Lead end-to-end UX projects from research and discovery through to final designs Conduct user research, usability ...

About the Role We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long‐term value … trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra ...

Sales, Marketing, Engineering and Product teams to solve problems, improve journeys and deliver changes that have a visible impact. If you enjoy using data, insight and innovation to shape products that people genuinely rely on, this is a role where you'll have real ownership. The Opportunity … Doing Own the strategy, roadmap and evolution of Salesforce Sales Cloud Improve the experience for internal sales teams and broker partners Use customer insight, analytics and business data to prioritise product decisions Work closely with Engineering and Design to deliver valuable new functionality Partner with Sales, Marketing ...

hybrid in‐house and agency model, recruit and develop a high‐performing team, manage external partners, and partner closely with Sales, Product, and Customer Growth on go‐to‐market planning and pipeline health. This is a role for a strategic marketing leader who pairs vision with decisive execution, uses … positioning across audiences, and own the digital marketing strategy (SEO/SEM, social, email, paid media) to maximise visibility, engagement, and lead generation. Use customer insight, market intelligence, and data‐driven analysis to inform strategy, identify opportunities, and continuously improve marketing effectiveness and ROI. Lead go‐to‐market ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

sovereign AI. Capture use cases, constraints, buying triggers, objections, governance requirements, security expectations, procurement routes, deployment models, and success metrics. Translate public sector customer signal into internal intelligence for sales, partnerships, product, research, engineering, marketing, and leadership. Build a sector view of where Cosine has the strongest right … coding and software engineering inside sensitive or regulated public sector environments. AI adoption where source code, credentials, data, or infrastructure cannot leave the customer’s control boundary. Legacy system modernisation and maintenance. Software assurance, auditability, testing, review, and governance. Productivity and resilience across public sector digital delivery teams. Deployment ...

direction across Omaze's digital products, establishing a world-class standard for UI craft. Lead the design of our most strategic and high-impact customer experiences, from early concept through to polished delivery. Partner with senior leaders and C-suite stakeholders to shape and champion a cohesive product … visual vision. Create beautiful, intuitive and accessible customer experiences that strengthen both the product and the Omaze brand. Collaborate closely with Product Managers, Engineers and Brand Designers to deliver exceptional end-to-end experiences. Raise the bar across the Product Design team through mentoring, design critiques and leading ...

between business strategy and modern data platforms, helping to design, build and govern enterprise-wide analytical solutions that support regulatory reporting, risk management, customer insight, operational efficiency and strategic decision-making. Working closely with stakeholders across the business, you'll help establish data as a strategic asset while … data lineage, quality, traceability and metadata management. Develop and maintain data models, business glossaries, process documentation and data dictionaries. Support regulatory reporting, risk analytics, customer insight and operational reporting initiatives. Identify opportunities for automation and improved business decision-making through data. Promote data literacy and champion best practice ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

Salary: £100K - £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

AnnSummers.com and Knickerbox.com. You'll own performance, lead a talented team and drive real impact, from boosting conversion to elevating every step of the customer journey. This is a role with real influence. You'll combine sharp commercial instinct, deep customer insight and digital expertise to spot … opportunities, move fast and deliver results that matter. If you're obsessed with data, passionate about digital and love creating standout customer experiences, we want to hear from you! The role: Drive performance across all digital KPIs, turning insight into meaningful commercial impact and delivering against targets Champion ...

improves the quality of service delivered to millions of members through our outsourced operations. You’ll sit at the heart of how we assure customer outcomes – combining insight from quality reviews, customer feedback, complaints and operational data to form a clear, evidence-based view of performance.Day … third-party partner to challenge performance, identify where things are going wrong, and drive meaningful improvement. This includes leading deep-dive reviews into customer journeys, shaping how we measure service quality, and ensuring that actions taken genuinely improve outcomes for members.You’ll play a key role in major change ...

people and work on cutting-edge robot technology. The Opportunity As Senior Business Value Consultant, Oil & Gas, you will lead value consulting and customer success for strategic Oil & Gas accounts, with an immediate focus on Pre-Sales Value Consulting as ANYmal X launches. This role is about helping customers … Field Engineering to shape strong use cases, build credible business cases and help customers adopt the solution successfully. The role is focused on customer value, stakeholder alignment and project success, not hardware troubleshooting or day-to-day field execution. You will act as a trusted advisor to customers ...

people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. We’re looking for a Senior Product Manager to shape the future of connected venue and digital experiences across Mecca and Grosvenor. … customers move between our venues, websites and apps, identifying opportunities to digitise venue journeys, increase venue-to-digital adoption, and create more connected customer experiences across channels. The Senior Product Manager will own and help define a product area and roadmap focused on venue-linked digital experiences. They will ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

exciting opportunity to join at a pivotal stage in the company's analytics journey, playing a crucial role in transforming how marketing insight influences commercial decisions. Please note, this is not a reporting-focused role. Instead, you will combine hands-on analysis with leadership, driving the business beyond dashboards … data analysis 40% leadership and team development Key Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement ...