26 to 50 of 261 Permanent Customer Insight Jobs

essential business value. In this critical role, in addition to driving outcomes within a defined set of customers, you will be responsible for growing and defending these highest value customer relationships in a complex, competitive market. As the lead point of contact for your specific set of Strategic Accounts, you will be responsible and rewarded for achieving growth targets … and driving the ongoing success of Sonatype's footprint within each customer account. Of course, to ensure your success in the role, you will collaborate with a team of highly experienced and intensely customer-focused Customer Success Engineers, Solutions Delivery Engineers, Technical Support Engineers, etc., in addition to peers within our Product & Technology and Marketing organizations. Responsibilities … Delivering Continuous Strategic Customer Value Serve as a strategic Sonatype platform expert in the context of each customer's software development lifecycle, partnering with customer executives, champions, influencers, and practitioners to maximize the value of deployed Sonatype solutions and drive greater value for customers and Sonatype alike by identifying and closing new growth opportunities. As the lead More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

Customer Success Manager | London | Up to £80K + Benefits Hybrid – 3 days in the officeHigh-growth scale-up | Fast-paced | Purpose-led My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform … fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and … the business listens and acts. You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss. What’s on Offer Salary up to £80K, depending on experience 30 days holiday plus bank holidays Growth share scheme Health More ❯

Customer Success Manager | London | Up to £80K + Benefits Hybrid – 3 days in the office High-growth scale-up | Fast-paced | Purpose-led My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital … fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and … the business listens and acts. You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss. What’s on Offer Salary up to £80K, depending on experience 30 days holiday plus bank holidays Growth share scheme Health More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. With customer feedback at 4.98 out of 5 for the product, we need ambitious, creative sales people who do more than just sell, but want to use their skills to change … of some of 32Co's most valuable customers, serving as the primary point of contact and advocate. Retention & Renewal : Build trust and deliver consistent value to ensure long-term customer satisfaction, loyalty, and renewals. Growth & Upsell : Identify expansion opportunities within accounts and work collaboratively with commercial and clinical teams to deliver them. Customer Insight : Develop a deep … understanding of each customer's practice, goals, and challenges. Use data and insight to inform proactive support and strategic guidance. On-the-Ground Engagement : Regularly visit customer sites to strengthen relationships, troubleshoot in person, and deliver high-touch service. Collaboration : Work cross-functionally with clinical, product, and operations teams to champion the voice of the customer More ❯

of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your … includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and More ❯

hours per week, Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Product Manager Conservational AI to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working … closely with business stakeholders, youll be expected to use data and customer insight to inform your plans taking a build, measure, learn approach to digital product development. Some of the key role responsibilities are outlined below - Work cross-functionally to create the digital product strategy for your area targeting ambitious outcomes related to increasing digital self-service channel More ❯

for the technology. Do you enjoy solving problems and creating solutions to match? Maybe you love configuring and customising to suit user requirements? Highly proficient in Dynamics (Sales CRM, Customer Service and Customer Insight Journeys) Strong experience in Dataverse Hands-on experience with Power Platform (Power Pages ideal) Understands configuration and customisation Working knowledge of Javascript Great More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

lead the charge. This is a pivotal leadership role where you’ll shape the product vision, strategy, and roadmap across the organisation. You'll bring a powerful blend of customer focus, product expertise, and commercial instinct with a sharp understanding of how product drives growth and business success. 🎯 What You'll Be Doing Set the Product Vision & Strategy: Define … to deliver successful product launches. Bring Business Acumen to Every Decision: Prioritise features and investments based on business value and ROI, always keeping the wider goals in sight. Champion Customer Insight: Leverage user research, customer feedback, and market trends to inform decisions and spot new opportunities. Monitor & Optimise: Track product performance and user engagement, using data and More ❯

lead the charge. This is a pivotal leadership role where you’ll shape the product vision, strategy, and roadmap across the organisation. You'll bring a powerful blend of customer focus, product expertise, and commercial instinct with a sharp understanding of how product drives growth and business success. 🎯 What You'll Be Doing Set the Product Vision & Strategy: Define … to deliver successful product launches. Bring Business Acumen to Every Decision: Prioritise features and investments based on business value and ROI, always keeping the wider goals in sight. Champion Customer Insight: Leverage user research, customer feedback, and market trends to inform decisions and spot new opportunities. Monitor & Optimise: Track product performance and user engagement, using data and More ❯

Permanent. 37 hours per week, Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a?Digital Product Manager to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working … closely with business stakeholders, youll be expected to use data and customer insight to inform your plans taking a build, measure, learn approach to digital product development. Some of the key role responsibilities include the following - Work cross-functionally to create the digital product strategy for your area targeting ambitious outcomes related to increasing digital self-service channel More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … actionable audience-first plans that drive real business outcomes. You will have strong experience with CDP's, mar-tech platforms and a track record of advising clients across their customer data strategy to be considered. Salary to £80,000. 3 days p/w in the London offices required. What you’ll be doing: Owning and evolving audience strategy … using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic recommendations Partnering directly with clients to lead audience innovation and refresh customer More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … actionable audience-first plans that drive real business outcomes. You will have strong experience with CDP's, mar-tech platforms and a track record of advising clients across their customer data strategy to be considered. Salary to £80,000. 3 days p/w in the London offices required. What you’ll be doing: Owning and evolving audience strategy … using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic recommendations Partnering directly with clients to lead audience innovation and refresh customer More ❯

Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at More ❯

Client Success Lead - Innovative Technology London, United Kingdom Posted on 20/06/2025 Not every client success role lets you shape cutting-edge autonomous technology through deep customer relationships. This one does. Join a Boeing-backed team building the future of autonomous drone operations. We're not just another tech startup, we're pioneering technology that's … already being deployed by National Grid and major operators across critical sectors, and we need someone who can turn customer insights into product innovation. Why Join? Deep customer relationships that drive innovation: Build partnerships where your understanding of client needs directly shapes how our autonomous technology evolves. Strategic influence on product development: Your customer insights will influence … deployed: Work with autonomous systems that are conducting real missions today, not theoretical prototypes. Shape an emerging technology: Help define how autonomous drone technology develops by understanding and translating customer requirements. Join a company that's scaling now: This is the perfect moment to join. We're rapidly expanding with proven technology, growing customer base, and accelerating commercial More ❯

starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain Capital Ventures … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering … and across our leadership team. You'll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Blackpool (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯